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What Is Biz360 & How Does It Work?

What is Biz360, and how can it transform your operations? Get a complete breakdown of features and functionality here.

Voice.ai

September 27, 2025
6 minutes read

When your IVR system returns pages of call logs and no clear next step, teams spend time wrestling with reports instead of fixing customer friction. What if you could see call volumes, customer intent, agent performance and key KPIs in one dashboard and act on them in minutes? This article demonstrates how Biz360 can serve as a single source of truth, a comprehensive, all-in-one tool that provides clear, actionable insights, saves time, and helps you make smarter business decisions.

Voice AI’s text-to-speech tool links those Biz360 insights to real-time audio prompts and spoken alerts. Agents and managers receive the correct data when they need it, reducing follow-up time and enhancing routing, reporting, and customer experience.

What is Biz360 & How Does it Work?

Biz360 is Mastercard’s integrated business management suite for small and midsize businesses. It combines tools for:

Invoicing
Payments
Customer management
Website creation
Reporting and subscriptions

Into a single client portal. The purpose is simple: to reduce the friction that comes from juggling multiple separate digital tools and provide business owners with a single platform to manage day-to-day operations. For example, a cafe that used four different apps for billing and customer messaging can now manage that work from a single dashboard.

Which Core Functions Make Biz360 Valuable?

Client portal for customer management, loyalty campaigns and basic website creation.
Billing and online invoicing with payment gateway consolidation so businesses get paid faster.
Personalised business performance reports and dashboards for cash flow, sales trends and benchmark analytics.
Automation of administrative tasks such as recurring invoices, appointment reminders and subscription billing.
Integrations with fintech partners and third-party tools so data flows without manual copy and paste.
Role based access and subscription tiering so partners can offer tailored packages to their SMB customers.

These capabilities work together to turn raw transaction and customer data into actionable insights and repeatable workflows.

How Biz360 Works Step By Step: From What You Connect to What You Get

Connect and onboard: a fintech or distribution partner adds Biz360 to their offering and the SMB links payment accounts, point of sale or bank feeds, email and calendar. Integration requires minimal engineering effort for partners.
Configure tools: the business chooses modules and a subscription tier. They set up invoice templates, payment options, appointment slots and a basic website if needed.
Collect data: transactions, customer profiles, invoices and marketing interactions flow into Biz360. The platform aggregates that data into a unified record for each customer.
Automate work: the system triggers recurring invoices, payment reminders, email campaigns and calendar notifications based on rules the business sets.
Analyse and report: Biz360 generates personalised performance reports and benchmarking insights drawn from aggregated platform data.
Act and iterate: users send invoices, accept payments, publish offers, and adjust settings from a single portal. Outputs include dashboards, automated invoices, payment links and marketing emails ready to send.

What Benefits Do Users and Partners Actually Get?

Save time: SMB users report reclaiming roughly one hour of administrative work every day after centralising tasks and automating billing and reminders.
Improve cash flow: Online billing and automation accelerate collections, enabling businesses to get paid faster.
Make better decisions: Personalised reports and peer benchmarking let owners spot trends and act on them sooner.
Reduce churn and increase engagement: Partners that deploy the solution see higher daily active users and more lasting customer relationships.
Monetize more effectively: Partners report increased revenue per user when they add value through integrated tools and insights.

How Mastercard Frames The Market Need and Biz360’s Role

Mastercard’s Signals report from November 2024 highlights how small and midsize businesses power the global economy, representing 90 per cent of enterprises and half of the workforce. The report and subsequent studies note that 75 per cent of small businesses already use digital tools, yet many face friction because they rely on multiple separate platforms.

One study found that 25 per cent of owners use more than six platforms, and others reported using up to four tools solely for invoicing. Mastercard presents Biz360 as a comprehensive digital solution to simplify operations for these businesses.

Which Partners, Launch Plan and Pricing Details Matter

Mastercard launched Biz360 initially with Hello Alice and integrates with platforms like Vcita. Hello Alice provides access to over 1 million small business owners, offering knowledge, funding, and peer networks alongside Mastercard-powered tools. Vcita adds capabilities for:

Customer engagement
Payment collection
Scheduling

Subscription tiers enable a business to select the feature set it needs, while distribution partners determine the subscription price. Mastercard says deployment and integration require minimal effort for fintech partners and their SMB customers.

What Early Performance Data and The 2025 Roadmap Look Like

Partners using the platform report meaningful uplifts:

Daily active users up 62 percent
User engagement up 24 percent
Client churn down 10 percent
Average revenue per user up 26 percent

For SMB users, the platform drives customer retention and faster payments. About 120,000 SMBs already use the solution, and Mastercard plans to broaden its reach to more markets in 2025.

The roadmap places heavy emphasis on AI. The team will expand actionable AI features that deliver business-specific recommendations, marketing content generation and task automation within the tools SMBs already use. The goal is to make AI accessible and useful for the numerous small businesses that have yet to utilise it.

Try our Text to Speech Tool for Free Today

Voice AI replaces lengthy voiceover sessions and robotic narration with natural-sounding speech that conveys emotion and personality. Use our text-to-speech tool to generate voiceovers for videos, podcasts, e-learning, product demos, and IVR prompts without hiring a studio. Want a voice that sounds like a real person and saves hours of production time?

How Natural Voice Quality Elevates Your Projects

The engine focuses on prosody, pacing, and subtle inflection so narration reads like a conversation instead of a machine. You control tone, emphasis, and pauses to match brand voice or lesson intent. That reduces post production fixes and keeps attention on message and learning outcomes rather than audio artifacts.

Who Benefits

Content creators get faster turnaround for courses and video series. Developers add spoken interfaces to apps, chatbots, and IVR systems with simple API calls. Educators produce accessible lessons and multilingual courses without long recording sessions. Which team in your organization would gain the most from instant professional audio?

Language Support and Global Reach

Choose from a library of AI voices across multiple languages and local accents. The tool supports localization, so you can match voice to region and cultural expectations for training, marketing, or customer service. That expands reach and improves engagement in global campaigns and customer 360 initiatives.

How Voice AI Fits With Biz360 Workflows

Voice AI integrates with CRM systems, contact center platforms, and BI dashboards to deliver spoken reports, automated call flows, and personalized outreach. Use generated voice in omnichannel customer service, sales cadences, and knowledge base articles. Tie audio assets to customer 360 data, pipeline stages, KPIs, and analytics to make spoken content actionable for teams focusing on revenue, retention, and service metrics.

Integration, API, and Deployment Options

The platform provides a REST API and SDKs that plug into web apps, mobile apps, and enterprise systems. Deploy via cloud or private instance for scale. Automate audio generation in workflow automation and marketing automation sequences. Want code samples for adding voice to dashboards, automated reports, or lead management flows?

Quality Control, Security, and Compliance

We apply encryption in transit and at rest, role based access control, and audit logs to protect audio assets and customer data. The service supports compliance needs for GDPR and industry security frameworks and offers controls for content moderation and consent management. How strict are your current data and compliance requirements?

Try It, Test Voices, and Get Started

Start with a free trial to test voices, export audio, and run A/B tests in your campaigns. Support includes integration guides, developer docs, and sample flows for IVR, learning management systems, and CRM automation. Ready to load a script and hear candidate voices in minutes?