When your business depends on phone communication, every call is a chance to win or lose a customer. That’s why choosing the right virtual phone system matters. Talkroute has become a popular option for small and midsize teams that want call routing, business numbers, and voicemail management without the cost of a traditional phone setup. But as your company grows or if your needs are more specific, you may find that Talkroute isn’t the perfect fit. Perhaps you require advanced call monitoring, additional integrations, or more flexible pricing. In these cases, exploring alternatives helps ensure you’re not just managing calls but actively improving customer experience and operational efficiency.
To support that goal, Voice AI’s text to speech tool creates natural voice prompts and virtual receptionists that cut hold time, improve caller experience, and let you scale customer support without hiring more staff.
What is Talkroute, and Why Consider an Alternative?
Talkroute is a cloud-based VoIP phone system built for small and growing businesses. It provides virtual phone numbers, call routing, basic call handling, text messaging, and video meetings through desktop, web, and mobile apps.
Teams can use it for call forwarding, voicemail, and basic receptionist features without purchasing physical PBX equipment. Talkroute positions itself as an affordable, easy-to-use virtual phone system for businesses that want to move phone traffic into the cloud and manage calls and texts from multiple devices.
Why Some Companies Start Searching for Talkroute Alternatives
On the surface, Talkroute appears to be just another VoIP system, and that is the problem for many users. Pricing sits near that of modern competitors, while the feature set remains basic.
Companies that require reliable team workflows, deep CRM integration, robust SMS capabilities, international reach, or advanced call center tools often find the platform limiting. Add reports of slow setup and poor customer service, and teams usually begin exploring VoIP alternatives, virtual phone system options, and call center software that better align with their growth plans and daily workflows.
Texting Problems That Disrupt Customer Communication
Users frequently report issues sending and receiving texts. One reviewer wrote, “Currently having serious issues with texting as in, not able to send texts. This is one of the primary ways I remind patients of their appointments.”
If your business relies on SMS for reminders, confirmations, or marketing, intermittent or non-functional texting can result in missed revenue and higher no-show rates. Do you need consistent team texting for appointments and reminders?
No International Calls or Texts: US and Canada Only
Talkroute supports calls and texts to the United States and Canada only. That restriction prevents outbound international calling and messaging directly from the platform.
If you work with clients overseas, you must use a separate phone and carrier for those conversations. For businesses with a global customer base, that limitation stops Talkroute from serving as a single business phone solution.
No Shared Phone Numbers: Teams Can’t Own Conversations Together
Talkroute lacks shared phone number functionality, which would enable multiple representatives to handle messages and calls from the same line. Without shared lines, teams must forward messages, exchange call recordings, or manually share context to resolve customer issues.
This increases manual work, slows response times, and fragments the customer experience for any group that needs collaborative support.
Tight Texting Limits on the Base Plan
The basic Talkroute plan includes only 500 texts per month. That cap suits individual users or minimal practices, but it forces many businesses to upgrade before they genuinely need the rest of the advanced features.
Growing teams that use SMS for appointment reminders, confirmations, or simple drip messaging often hit this ceiling quickly and face an unexpected cost decision.
No API: Automation and CRM Sync Are Blocked
Talkroute does not offer a public API. Without an API, you cannot automatically log calls, texts, and recordings into a CRM like HubSpot or Salesforce.
You also cannot trigger workflow automations, such as sending appointment reminder texts when a contact completes a form. That leads to more manual entry, more open browser tabs, and slower response cycles for sales and support teams trying to reduce friction.
Few Native Integrations: Zapier Is the Fallback
Talkroute offers a few native third-party integrations. The typical workaround is to build workflows through Zapier, but that requires manually setting up triggers for each use case.
If your stack requires tight integrations with CRM, help desk, calendar, or marketing platforms, the lack of built-in connectors can slow down automation. It creates fragile processes that require ongoing maintenance and upkeep.
Pricing Structure That Pushes Upgrades
Talkroute advertises competitive rates, but the basic tiers limit core features and messaging volume. Businesses often find themselves paying more as soon as they need team messaging, advanced routing, or larger text volumes.
For organizations seeking budget-friendly VoIP alternatives or business phone solutions, the total cost of ownership can increase rapidly as requirements expand.
Confusing Setup and Spotty Customer Support
Several user reviews highlight a lengthy and confusing setup, as well as poor customer service. One reviewer said, “Their customer service is the worst in the industry, unhelpful, disrespectful, ridiculous.”
When onboarding is challenging and support is slow, small teams without IT resources lose time and patience. How will your team handle a problem during peak business hours if support is hard to reach or unhelpful?
Common Business Needs Talkroute May Not Meet
Suppose you need global calling and messaging, shared team numbers, deep CRM syncing, programmable APIs, native integrations with HubSpot or Salesforce, unlimited team texting at a reasonable price, or polished onboarding and support. In that case, Talkroute may not be the best fit.
Many businesses seek hosted PBX, cloud phone systems, call center software, or VoIP alternatives that offer these capabilities with clearer upgrade paths and stronger automation.
Related Reading
- OpenPhone or MightyCall
- OpenPhone Alternatives
- Biz360
- Aircall Alternatives
- Call Routing Services
- Cloudtalk Competitors
- Dialpad AI Voice
- Five9 Competitors
- Dialpad Competitors
- Five9 Alternatives
- How Artificial Intelligence Is Transforming Contact Centers
- Genesys Alternative
- IVR Service Provider
- Nextiva Alternatives
- Multi Level IVR
- JustCall Alternatives
- NICE Competitors
- Open Phone Alternatives
- Nuance IVR
Comparing Top 18 Talkroute Alternatives for Business
1. Voice AI: Natural human-like text-to-speech for creators
Stop spending hours on voiceovers with human-like narration that captures emotion and personality.
What We Like
- Natural-sounding voices that eliminate the robotic tone commonly found in automated narration.
- Multilingual support so creators and educators can deploy voiceovers in many languages.
- Fast production and export options that save time over studio recording.
- API access for developers to automate voice generation into apps or IVR systems.
Where It Falls Behind
- Not a full telephony platform; lacks phone numbers, call routing, and SMS capabilities.
- No built in contact center features like call queues or agent dashboards.
- Not optimized for live call recording or call analytics used by support teams.
How It Compares to Talkroute
Voice AI is a text to speech engine, not a VoIP provider. Talkroute offers virtual phone numbers, call forwarding, auto attendant, and SMS support, while Voice AI provides natural-sounding voices that can be seamlessly integrated into IVR prompts or voicemail greetings.
If you need both natural voice prompts and a complete phone system, you will combine a TTS tool like Voice AI with a VoIP provider such as Quo or Avoxi.
Why this Provider Can Be a Strong Alternative
Voice AI excels when audio quality is paramount over telephony features. Content creators, e-learning teams, and product developers can access professional voiceovers without a recording studio, and teams can automate message generation for voicemail or interactive menus.
Caveats and Budget Notes
If you need number provisioning, call routing, or shared inboxes, you will still need a phone system; consider pairing Voice AI with a telephony provider like Quo for complete functionality.
Features
- Human-like voice library: A catalog of expressive voices that make messages feel natural for IVR, narration, and training.
- Multilanguage support: Generate speech in multiple languages to reach global audiences and localize prompts.
- API access: Integrate TTS directly into apps, CRM systems, or call flows to automate the creation of voice prompts.
- Fast exports and formats: Produce downloadable audio files in standard formats for use in CMS, phone systems, and video.
2. Quo (Formerly Openphone): Best For Small Businesses And Growing Teams
Affordable VoIP with strong SMS and integrations for growing teams.
What We Like
- Unlimited calling and texting in the US and Canada on every plan, including unlimited toll-free minutes.
- Robust integrations and API, plus Zapier and native connectors to Slack, HubSpot, and Salesforce.
- Shared inbox and team collaboration features that keep conversations centralized.
- Flexible business hours and auto responders for automated customer replies.
Where It Falls Behind
- Virtual numbers have limits for two-factor authentication with some services.
- Advanced contact center features like skills-based routing are limited compared with specialist vendors.
- International calling and texting rates vary and can add cost for global expansion.
How It Compares to Talkroute
Quo includes shared inboxes, unlimited SMS on all tiers, and broader integrations out of the box, while Talkroute limits shared inboxes and SMS unless you upgrade. Quo also offers API access across plans and more built-in automation for texting and voicemail handling.
Why this provider can be a strong alternative
Quo suits small teams that want a modern VoIP system with powerful SMS, shared conversations, and CRM integrations. It scales as headcount grows and reduces administrative friction with built-in automation.
Caveats and budget notes
If strict enterprise security controls or advanced contact center routing are required, consider Dialpad or Avoxi instead.
Features
- AI-powered call transcriptions: Converts calls to text and delivers summaries to reduce note-taking.
- Auto attendant and phone menus: Route callers immediately to the right team or extension.
- Shared inbox and call views: Centralizes calls, voicemails, and texts so teams share context.
- Auto replies and scheduled messages: Automate follow-up to missed calls and queue texts for later.
3. Dialpad: Best For Contact Centers
AI-driven contact center tools for coaching and analytics.
What We Like
- Unified voice, video, and messaging in one interface for agent efficiency.
- AI-powered features such as call summaries, real-time coaching, and voicemail transcription.
- Strong analytics and reporting to measure agent performance and customer interactions.
Where It Falls Behind
- Additional phone numbers and some integrations require plan upgrades.
- SMS support is limited to US and Canada without extra costs for international texting.
- Minimum user requirements and tiered pricing can increase the entry cost for small teams.
How It Compares to Talkroute
Dialpad provides advanced AI coaching and contact center capabilities that Talkroute does not offer, but many of those features require higher tier plans. Talkroute can be simpler and more cost predictable for basic call routing and shared numbers.
Why this provider can be a strong alternative
Dialpad excels for teams that need live agent support tools and analytics to improve conversion and service metrics; managers gain insight and coaching in real-time.
Caveats and budget notes
If budget or small seat counts are a concern, Dialpad’s plan minimums and required upgrades for integrations may steer you toward Quo or Phone.com instead.
Features
- Real-time speech coaching: Offers live prompts to agents to improve outcomes during calls.
- AI recaps and call summaries: Automatically generate notes and highlights from conversations.
- Unified communications: Deliver voice, video, and team messaging in one platform.
- Reporting and analytics: Track call volumes, handle times, and agent performance.
4. Ringcentral: Best For Desk Phone Rentals
Extensive desk phone support and PBX-style features.
What We Like
- Options to rent desk phones and support for VoIP hardware for traditional offices.
- Full suite of voice, video, and messaging features including voicemail to email.
- Shared incoming phone numbers for voice and team handling.
Where It Falls Behind
- Limited SMS and MMS support, especially on toll-free numbers.
- Base plans include low text allowances and limited toll-free minutes.
- Unlimited storage and some advanced features require higher-priced plans.
How It Compares to Talkroute
RingCentral offers physical desk phone rentals and a mature PBX-style feature set; Talkroute focuses on flexible cloud call routing with simpler pricing. For heavy desk phone environments, RingCentral provides better hardware support; for light cloud telephony, Talkroute is leaner.
Why this provider can be a strong alternative
RingCentral fits organizations that still operate from offices and want managed handsets alongside cloud calling, with enterprise-grade features and vendor support.
Caveats and budget notes
If heavy SMS usage matters or you need generous toll free minutes on a budget, consider Quo or Phone.com as lower-cost alternatives.
Features
- Desk phone rentals and hardware support: Deploy managed handsets quickly for office setups.
- Team messaging and file sharing: Collaborate across teams with integrated chat and files.
- Voicemail to email and call recording: Store messages and recordings for review and compliance.
- API access: Integrate with business systems for call logging and automation.
5. Nextiva: Best For Teams That Use Microsoft Products
Unified customer experience with Microsoft Teams integration.
What We Like
- A broad customer experience platform that includes voice, chat, and social channels.
- Microsoft Teams integration is available for deeper collaboration across platforms.
- Enterprise-grade features such as supervisor dashboards and callback options.
Where It Falls Behind
- Many core voice and messaging features are available only behind paid plan upgrades.
- No free trial is available, and some messaging limits apply unless you upgrade to a higher tier.
- Can be more complex and pricier than basic VoIP systems for small teams.
How It Compares to Talkroute
Nextiva targets a broader customer experience management approach, integrating Teams, while Talkroute focuses squarely on telephony and call routing, offering easier entry-level price points. Nextiva offers more omnichannel features but at a higher cost and with more required upgrades.
Why this provider can be a strong alternative
Nextiva makes sense for mid-market and enterprise teams that need a single platform to manage multiple customer channels linked to Microsoft tools.
Caveats and budget notes
If your primary need is a straightforward phone system without many add-ons, Phone.com or Quo will be more cost-effective.
Features
- Omnichannel inbox: Consolidate voice, chat, and social messages so agents handle requests in one place.
- Microsoft Teams integration: Let staff use Teams for calling and presence within corporate IT policies.
- ACD callbacks and supervisor tools: Queue and monitor calls with enterprise contact center controls.
- Chatbots and live chat: Automate simple queries and free agents for complex work.
6. Grasshopper: Best With Multi-Digit Phone Extensions
Simple virtual phone system with extensions for small businesses.
What We Like
- Easy setup and multi-digit extension support to route callers to departments or staff.
- Call recording and voicemail features come standard to track conversations.
- Predictable pricing for small setups and mobile app availability.
Where It Falls Behind
- No shared numbers for team collaboration on a single line.
- The base plan limits to one user; adding users incurs additional costs per month.
- Additional numbers are relatively expensive compared to other providers.
How It Compares to Talkroute
Both systems serve small businesses, but Grasshopper keeps pricing and features basic, whereas Talkroute offers more shared call handling and SMS options. If you need shared inboxes or robust SMS you will find Talkroute more flexible.
Why this provider can be a strong alternative
Grasshopper is a good fit for solos and micro businesses that need a quick virtual number, simple call handling, and extensions without heavy admin.
Caveats and budget notes
If your team needs shared lines or international texting, consider Quo or Phone.com for a better value.
Features
- Phone extensions support: Create multi-digit extensions to route callers to specific people or teams.
- Call recording: Preserve calls for training or dispute resolution.
- Unlimited calls and texts in US and Canada on plans: Keep domestic communication flat rate for frequent calling.
- Simultaneous call handling: Ring multiple devices at once so staff never miss a call.
7. Vonage: Best For Video Conferencing
Broad communications with integrated video and APIs.
What We Like
- Video conferencing capabilities alongside voice and messaging.
- Unlimited domestic calling on base plans for reliable phone access.
- API ecosystem for customizing voice, messaging, and video into apps.
Where It Falls Behind
- Key features like visual voicemail and on-demand call recording require higher-tier plans.
- No built-in MMS on standard plans; media messaging needs an additional communications API.
- User interface can feel dated and clunky compared with modern competitors.
How It Compares to Talkroute
Vonage offers a broader developer platform and more video options, while Talkroute focuses on straightforward call routing and SMS at lower tiers. Vonage is stronger for API driven custom integrations and webinars, but costs can rise when enabling premium features.
Why this provider can be a strong alternative
Choose Vonage when you need integrated video meetings together with a programmable voice and messaging API for custom workflows.
Caveats and budget notes
If you need MMS or advanced features without API purchases, Quo or Phone.com may be less costly.
Features
- Video conferencing for webinars: Host large meetings with integrated conferencing tools.
- Voice, video, and SMS APIs: Extend communications into apps and automate workflows.
- Unlimited domestic calling: Flat rate calling across the US for predictable costs.
- Desk phone support: Use physical handsets when needed for office environments.
8. Goto Connect: Best For Global Reach
Broad international calling is included on base plans.
What We Like
- Free calls to over 50 countries on entry-level plans which support global teams.
- Shared inboxes and team chat to keep customer context across channels.
- Strong integration with CRMs to automate call logging and workflows.
Where It Falls Behind
- Shared toll-free minutes are capped across plans and not unlimited.
- SMS and MMS availability are limited to US and Canada.
- Auto dialer and some contact center tools require plan upgrades.
How It Compares to Talkroute
GoTo Connect offers more international calling options out of the box than Talkroute, and adds collaboration tools like shared inboxes; however, its SMS capabilities are more limited geographically. Talkroute may be simpler for US-centric SMS needs while GoTo Connect helps teams expanding globally.
Why this provider can be a strong alternative
It suits businesses that require extensive international calling and seamless team collaboration, without a large enterprise budget, particularly those with distributed teams and sales groups.
Caveats and budget notes
If international SMS or unlimited toll-free minutes are mission-critical, consider Avoxi or Quo for alternative pricing structures.
Features
- Free international calling to 52 countries: Reduce roaming and calling costs for global reach.
- Shared phone numbers and chat: Coordinate across teams with integrated messaging and shared lines.
- Desktop and mobile apps: Support remote agents with consistent tools across devices.
- Call recording and CRM integration: Log and review calls automatically for coaching and compliance.
9. 8×8: Best For Secure Online Payments In Call Flows
Combined communications with secure payment processing built in.
What We Like
- Built-in secure payment processing for agents to take payments without leaving calls.
- Broad global phone number availability in 100-plus countries for international operations.
- AI-enabled self-service and analytics for better contact center automation.
Where It Falls Behind
- Pricing and plans are not publicly disclosed, which slows down procurement.
- User interface and setup can be complex, creating a steep learning curve.
- Limited default storage for call recordings unless you buy add-ons.
How It Compares to Talkroute
8×8 integrates payments and AI-enabled self-service, features Talkroute does not offer, but it is less transparent on price and more complex to set up. For regulated payment handling 8×8 provides compliant options that Talkroute cannot match.
Why this provider can be a strong alternative
Pick 8×8 when you need integrated payment capture and a full contact center suite with global number options.
Caveats and budget notes
If you need simple pricing and ease of setup, Phone.com or Quo will be faster to deploy.
Features
- Secure payment processing: Take payments within calls while meeting compliance standards.
- AI-enabled self-service: Route routine queries to automated flows to reduce agent load.
- Contact center analytics: Track queue metrics and agent performance for continuous improvement.
- Global numbering and metered international calls: Support customers across many countries.
10. Zoom Phone: Best For Large Industry Events And Webinars
Unified meetings and phone system for event-driven teams.
What We Like
- Seamless integration with Zoom meetings for webinars and large events.
- Automatic call recording on base plans simplifies compliance and archiving.
- Support for desk phones and mobile apps for flexible access.
Where It Falls Behind
- MMS messages to international customers are limited and require add-ons.
- Some plans and add-ons can change which texting features are available.
- Free trials are not readily accessible without contacting sales.
How It Compares to Talkroute
Zoom Phone pairs tightly with video meeting infrastructure, giving an advantage for webinar-driven teams. Talkroute focuses on telephony and SMS, making it simpler for phone-first workflows.
Why this provider can be a strong alternative
Zoom Phone is useful when video meetings are central to your customer interactions and you want a single vendor for both phone and conferencing services.
Caveats and budget notes
If SMS to international audiences matters or you need transparent free trials, Quo or Phone.com may be easier to evaluate.
Features
- Bundles with Zoom meetings: Use one ecosystem for calls and video events.
- Automatic Call Recording: Capture voice interactions for compliance and training purposes.
- Desk phone and softphone support: Choose physical handsets or apps for phone access.
- Custom greetings and shared numbers for voice: Create unified messaging for incoming calls.
11. Aircall: Best For Seamless Integrations
Integration first cloud phone system for support and sales.
What We Like
- Over 100 built-in integrations with CRMs, help desks, and productivity apps.
- Reliable uptime and call quality suitable for high-volume teams.
- Shared inbox and call management tools tailored for contact centers.
Where It Falls Behind
- Advanced features often require additional paid add-ons that raise cost.
- Strict user minimums make small team adoption expensive.
- Shared inboxes do not support SMS, which splits voice and text workflows.
How It Compares to Talkroute
Aircall offers a broader native integration catalog than Talkroute and targets call center workflows with more depth. Aircall is pricier per seat and locks some capabilities behind add ons while Talkroute keeps a simpler feature set at lower price points.
Why this provider can be a strong alternative
Aircall is a fit for mid-market teams that depend on deep CRM integrations and high availability to drive sales and support operations.
Caveats and budget notes
If budget or seat minimums are limiting, consider Phone.com or Quo for more flexible pricing.
Features
- Robust third-party integrations: Sync calls and data with CRMs and help desk tools for consistent records.
- Shared inboxes and routing: Give teams a central place to manage inbound requests from voice.
- Call recording and warm transfers: Support agent coaching and seamless call handoffs.
- High uptime for reliability: Keep critical phone channels available for customers.
12. Calilio: Best For Global Virtual Numbers And Ai Summaries
Global virtual numbers with AI call summaries for insights.
What We Like
- Virtual numbers in over 100 countries for local presence when expanding abroad.
- Unified Callbox centralizes calls, SMS, and voicemails in one interface.
- AI call summary and sentiment analysis that surfaces call highlights for quick review.
- 24/7 support and analytics tools for scale and reporting.
Where It Falls Behind
- Call quality depends on internet connectivity which affects reliability in weak networks.
- The advanced feature set can make the initial setup more complex for beginners.
- Fewer mainstream integrations compared with larger VoIP vendors.
How It Compares to Talkroute
Calilio offers superior analytics and support in over 100 countries, which gives it an edge over Talkroute for international operations. It also includes AI call summarization and stronger support options that improve visibility into conversations.
Why this provider can be a strong alternative
Calilio suits businesses that operate globally and require local numbers, as well as AI-driven summaries, to reduce agent workload and expedite coaching.
Caveats and budget notes
If you need the simplest user experience or deep CRM integrations, Aircall or Quo may be better suited.
Features
- Unified Callbox: Centralizes voice, SMS, and voicemail so teams never lose context.
- AI call summary and sentiment analysis: Produces concise notes and sentiment tags for faster review.
- Call notes and tags: Let agents annotate calls for follow-up and tracking.
- Internal messaging: Keeps teams coordinated without external chat apps.
13. Mightycall: Best For Startups And Solo Entrepreneurs
Simple cloud call center for small businesses and startups.
What We Like
- Fast setup and a user-friendly interface that small teams can deploy quickly.
- Core call handling features like auto receptionist, call routing, and voicemail transcription.
- Mobile app support so teams can answer calls from anywhere.
Where It Falls Behind
- Not suitable for large enterprises or high-volume contact centers.
- Lacks advanced AI features and deep analytics found in enterprise systems.
- Some limits on customization for complex call flows.
How It Compares to Talkroute
MightyCall offers omnichannel routing and CRM integrations, whereas Talkroute focuses mainly on voice routing. MightyCall can be easier for startups wanting a quick omnichannel presence, while Talkroute suits phone-centric setups.
Why this provider can be a strong alternative
MightyCall is a practical option for micro businesses that need an affordable virtual number, simple call routing, and voicemail transcription without a long setup.
Caveats and budget notes
If your team needs enterprise-scale or AI-driven analytics, consider Dialpad or Aircall instead.
Features
- Call routing and auto receptionist: Direct callers to the right person or department automatically.
- Voicemail transcription: Convert voicemails to text for faster triage and follow-up.
- Custom greetings: Brand the customer experience with tailored recorded messages.
- Mobile app: Enable teams to manage calls and texts on the go.
14. Justcall: Best For Sales And Support Teams With Ai Analytics
Sales and support-focused VoIP with AI call analytics.
What We Like
- Extensive CRM integrations for Salesforce, HubSpot and many others to sync activity.
- AI-powered call scoring, sentiment analysis and real-time agent assistance.
- Global local numbers across 70-plus countries for international outreach.
Where It Falls Behind
- App performance can lag with delays in call and message delivery at times.
- Some call transfer workflows show inconsistent behavior under heavy load.
- Advanced features and stability can require higher-tier plans.
How It Compares to Talkroute
JustCall brings more advanced AI analytics and deeper CRM connectivity compared with Talkroute’s voice-centric approach. It is better suited for teams that need coaching and tracking tied to sales workflows.
Why this provider can be a strong alternative
Sales-heavy teams and support groups benefit from JustCall’s call scoring and CRM first design which improves pipeline visibility and agent development.
Caveats and budget notes
If you need rock-solid low-latency performance for huge call volumes to investigate Aircall or Avoxi.
Features
- AI-powered analytics and call scoring: Automate evaluation and find improvement areas for agents.
- Call barging and monitoring: Join or coach live calls without disrupting the customer.
- Wide CRM integrations: Sync calls and notes automatically to reduce manual logging.
- Global local numbers: Reach customers with regional presence in many countries.
15. Phone.com: Best Overall For Price Flexibility
Flexible and affordable plans with strong value for small businesses.
What We Like
- Core VoIP features are available across all plans with discounts for annual billing.
- Flexible user-based pricing and the ability to mix plan levels across users.
- Unlimited meeting duration for video conferences is included in all plans.
Where It Falls Behind
- Limited native third-party integrations without using Zapier.
- No built-in team messaging, which splits internal communication workflows.
- Inbound faxing and specific add-ons incur additional fees.
How It Compares to Talkroute
Phone.com typically offers lower base pricing and greater plan mixing flexibility than Talkroute, along with international numbers and per-minute calling support. Talkroute focuses on call routing features and shared numbers, but it may cost more at the entry level.
Why this provider can be a strong alternative
Phone.com is cost-effective for small teams that want predictable voice features and video conferencing without enterprise prices.
Caveats and budget notes
If you need many native integrations out of the box, Aircall or Quo may be a better fit.
Features
- Menus and auto attendants: Build press key routing so callers reach the right resource.
- Fax from phone: Send files as faxes from a browser for partners who still rely on fax.
- Voice tagging: See why a caller called before you answer by tagging menu selections.
- Flexible plans and discounts: Mix and match user plans to control cost as needs change.
16. Evoice: Best For Generous Phone Number Allowance
High number allowances and affordable multi-number packages.
What We Like
- Large allowances for local and toll-free numbers at competitive per-user pricing.
- Standard features such as call queueing, custom greetings and call routing across plans.
- Free trial and a 30-day money-back guarantee to test the service risk-free.
Where It Falls Behind
- Web conferencing and call recording have additional fees.
- Participant limits on audio conferences are lower than those of some competitors.
- Limited third-party integrations compared with CRM focused vendors.
How It Compares to Talkroute
eVoice offers clearer pricing for bundles of many numbers and includes faxing which Talkroute does not. For companies that need many phone numbers, eVoice often costs less per number than Talkroute.
Why this provider can be a strong alternative
eVoice is attractive for organizations that manage multiple local or toll-free lines and want predictable per-number pricing.
Caveats and budget notes
If you require robust conferencing or integrated CRM workflows, consider Google Voice or Aircall as alternatives.
Features
- International forwarding: Route calls to overseas locations without buying a local number.
- After-hours greetings and routing: Provide professional messages and routing outside business hours.
- Call routing and queueing: Assign callers to the right teams with queue management features.
- Scalable number packages: Buy bundles of numbers at decreasing per-number cost.
17. Google Voice: Best For Active Google Workspace Users
Cost effective VoIP woven into Google Workspace.
What We Like
- Low-cost entry plan with tight integration into Google Calendar and Meet.
- Intuitive interface that fits Google users and simple admin controls.
- Service level agreement on plans and reliability backed by Google.
Where It Falls Behind
- Only available in the United States which limits global reach.
- No toll-free numbers which some businesses require for customer access.
- Advanced reporting and analytics are reserved for higher tier plans.
How It Compares to Talkroute
Google Voice integrates with Google Workspace apps and supports desk phones natively while Talkroute focuses on call routing and messaging features with more telephony specific controls. For teams already inside Google apps the Voice experience is seamless.
Why this provider can be a strong alternative
Google Voice works well for businesses that use Google Workspace and want a low-cost reliable phone system with basic features and strong device support.
Caveats and budget notes
If your business requires toll-free numbers or global availability, eVoice or Avoxi can fill those gaps.
Features
- Voicemail transcription: Converts messages to text so agents can read and respond quickly.
- Google Meet integration: Launch meetings and calls with shared scheduling and meeting links.
- Ring groups and business hours: Configure groups and schedules so calls reach the right people.
- Desk phone compatibility: Support for common VoIP hardware and softphone clients.
18. Avoxi: Best For Managing High Call Volumes
Call center grade routing and unlimited concurrent calls.
What We Like
- Unlimited concurrent calls across plans to handle heavy inbound volume.
- A free tier is available, along with broad number porting coverage across over 75 countries.
- Call monitoring tools like whisper and barge for agent coaching.
Where It Falls Behind
- Extra phone numbers cost more per number than some rivals.
- Skills-based routing only on higher-tier plans which adds cost for advanced queues.
- Softphone access is not available on the free starter version.
How It Compares to Talkroute
Avoxi provides call center features such as whisper barge and skills-based routing that Talkroute lacks, and it also offers a free version. Talkroute provides simpler pricing and some SMS capabilities Talkroute users expect, while Avoxi focuses on scale and monitoring.
Why this provider can be a strong alternative
Avoxi is designed for teams that need heavy call handling capacity, agent monitoring, and global number portability at scale.
Caveats and budget notes
If per number cost is a primary constraint, Google Voice or Phone.com may offer lower per line pricing depending on your region.
Features
- Advanced call routing: Route callers by skill language or priority to improve first contact resolution.
- Queue callback: Let customers request a callback rather than wait on hold for a better experience.
- Call recording and retention for up to 365 days: Use recordings for training compliance and quality assurance.
- Whisper and barge: Coach agents live or join calls when escalation is required.
Related Reading
- RingCentral Alternatives
- Smart IVR
- Talkdesk Alternative
- Talkdesk Studio
- Voice Bot Solutions
- Zoom Phone Alternatives
- AI Voice Actors
- Alternatives to Nextiva
- Aspect IVR
- Balto App
- Call Center Wait Times
- Call Center Voice AI
- Call Center Workflow Software
- Call Flow Builder
- Call Flow Designer
- Call Queue vs Auto Attendant
- Call Handling Best Practices
Try our Text to Speech Tool for Free Today
Stop spending hours on voiceovers or settling for robotic-sounding narration. Voice.ai’s text to speech tool delivers natural, human-like voices that capture emotion and personality: perfect for content creators, developers, and educators who need professional audio fast.
Choose from our library of AI voices, generate speech in multiple languages, and transform your projects with voiceovers that actually sound real. Want to hear how a script reads before you publish it?
Why Voice AI Fits Where Talkroute Alternatives Fall Short
When evaluating Talkroute alternatives for their audio quality, many virtual phone systems offer IVR menus and auto attendant features; however, they often rely on stock or robotic voices. Voice AI replaces that limitation with human-like TTS you can use for IVR prompts, voicemail greetings, on-hold messages, and marketing voiceovers.
That keeps your cloud-based phone presence consistent across auto attendant, call routing, call forwarding, and virtual receptionist flows while improving caller experience and brand trust and looking to upgrade your business phone system audio without replacing your VoIP provider?
Features That Matter for Call Centers and Small Business Phone Systems
Voice AI offers multilingual speech, emotional tone control, fast generation, and exports that work with PBX systems, SIP trunking, softphone apps, and unified communications platforms. Use it to build IVR scripts, record announcements for call queues, create toll-free and local number greetings, and supply on-demand voice files for call tracking and call analytics.
Teams can manage versions for agents, sync with CRM integrations, and add call recording labels for training. Which feature would most improve your call center workflow?
Integrations and Workflow: Plug Voice AI Into Your Phone Stack
APIs let developers push text to Voice AI and pull audio into call center software, contact center platforms, and third-party call routing tools. Pair generated audio with your existing call management, SMS workflows, and team collaboration tools to keep transfers, CRM tagging, and call tracking aligned.
That approach lets operations keep their current virtual phone system or switch among Talkroute alternatives without re-recording every greeting. How quickly could your team deploy generated prompts into production?
Pricing, Trial Options, and Scalability for SMBs and Enterprise
Try our text to speech tool for free today and hear the difference quality makes. Pricing scales from single-user plans for creators to enterprise seats for contact centers that need high volume generation and custom voice models.
Flexible licensing supports trial use, per-minute billing, or seat-based plans, allowing small business buyers and IT procurement teams to compare costs against saved studio time and reduced outsourcing for voiceover production. Do you need a test case that aligns with your call volume or marketing requirements?
Security, Reliability, and Support for Mission Critical Use
We build for uptime and secure audio delivery, ensuring IVR and auto-attendant assets load reliably across platforms that include on-premises PBXs and cloud-based phone providers. Customer support and documentation help with setup, number porting workflows, and integration into CRM and call analytics systems.
When you replace a robotic voice in an IVR or on-hold loop, you provide callers with clearer information and reduce dropped engagements in call queues or softphone sessions. Who on your team should lead the onboarding and integration?
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