Setting up your VoIP system shouldn’t feel like a puzzle, and with GoTo Connect, it doesn’t have to be. In this ultimate go to settings setup guide, we’ll walk you step by step through configuring your account, managing calls, customizing features, and optimizing every setting for peak performance. By the end, you’ll have a fully tuned system that keeps your team connected, productive, and stress-free whether they’re in the office or working remotely.
To help you get there, Voice AI offers a text to speech tool that lets you generate and test IVR prompts and agent scripts, confirm audio quality, and validate call flows without complex setup so you can tune GoTo Settings with speed and confidence.
What is the GoTo Connect VoIP System, and How Good is it?
GoTo Connect is a cloud-based VoIP communication platform that combines phone service, video conferencing, and team messaging into a single suite. Built by GoTo, a provider of business communication and IT support tools, the platform targets small and medium-sized businesses and remote teams that need a unified phone, meeting, and chat solution.
Our Research Found it Capable and Flexible
It offers a broad set of third-party integrations, automated call center features, and customizable reporting tools, even if we would not label it the absolute best cloud phone system we have reviewed. You can access and tune most behavior from the GoTo Settings area, admin settings, account settings, and user settings, all located in the control panel, allowing you to change routing, voicemail, security, and device preferences.
Quick Facts You Should Know About GoTo Connect
Pricing and Plans
Pricing begins at $26 per user per month, which sits above average for cloud phone services. The Connect CX plan runs $34 per user per month and unlocks advanced CRM connectors and AI features. Check the billing settings in the admin console to confirm plan features and seat counts.
International Calling
All paid plans include free international calling to more than 50 countries. You can manage those rules in international calling settings and the dial plan configuration.
Team Communication Tools
Every paid plan includes the GoTo Meeting video platform and whole team messaging. Presence settings, chat preferences, and file permissions are available in user settings.
Integrations and Marketplace Access
GoTo Connect exposes a GoTo MarketPlace with 95 third-party integrations such as Google Workspace, Microsoft, Slack, Zendesk, and Zoho. CRM connector settings require the Connect CX plan, so check integration settings before you assume CRM sync is available.
Support Hours
GoTo provides 24/7 phone support for paid plans. Admins can manage support contact and notification settings through the portal.
Usability and Interface: Where GoTo Settings Matter
The interface is straightforward and places core functions in a left-side bar:
- Calls
- Messages
- Meetings
Admins access key GoTo Settings in the leading portal:
- User settings
- Device settings
- Call routing
- Notification settings live there
This makes provisioning and troubleshooting easier. The Agent tab lets reps handle external customers and gives supervisors fast access to queue and presence controls. Does your team prefer a simple dialer or a full softphone? You can switch softphone settings and audio settings in the app without calling support.
Call Handling and Contact Center Tools You Will Use Every Day
Call Routing and Flow Design
Call routing tools include auto attendants, time of day routing, and a drag-and-drop call flow builder that sits in the call settings area. Admins can create call queues and map IVR options with IVR settings and auto attendant settings.
Advanced Contact Center Features
The Contact Center plan adds skills-based routing, call position announcements, custom ringback music, and position tracking. Queue and call queue settings control hold music, queue limits, and overflow behaviors.
Recording and Monitoring
Call recording is available on all plans and is configurable through call recording settings. The Contact Center tier supports monitor and coach functions so supervisors can listen in and whisper to agents.
Call Quality and Reliability
Call quality depends on network conditions, but GoTo maintains high uptime and adaptive codecs that help preserve audio quality. You can tune jitter and SIP settings in the device settings portion of the admin console.
Team Communication and Meeting Functionality You’ll Use
Chat and File Sharing
Team chat supports one-to-one messages, group channels, and file transfers. Notification settings control push, email, and in-app alerts so teams avoid overload.
Video Conferencing and Meeting Controls
GoTo Meeting is bundled into each paid plan and offers locking, waiting rooms, and host controls governed by meeting settings. Video settings let hosts select default resolutions and recording options.
Presence and Collaboration
Presence settings update across softphone, desktop app, and hardware phone devices. That unified presence makes it easier to route calls and trigger status-aware call routing.
Marketplace and Integrations That Connect Your Stack
App Library and Connectors
The GoTo MarketPlace hosts 95 integrations, including:
- Microsoft
- Slack
- Zendesk
- Zoho
Integration settings and API settings let you configure single sign-on, directory sync, and click-to-call.
CRM and Advanced Integrations
CRM connectors are limited to the Connect CX plan. If your workflow depends on native CRM links, confirm CRM connector settings and the plan level before you commit.
Webhook and API Access
Developers can use API settings and webhooks to push call events into reporting systems or to trigger external workflows.
Security, Compliance, and Admin Controls You’ll Rely On
Access Control and Authentication
GoTo Connect supports risk based authentication and multi-factor options; admins can configure authentication settings and role-based access in admin settings.
Meeting Security and Privacy
Hosts can lock meetings and place participants in waiting rooms. These controls live in meeting settings where you set default participant permissions.
Regulatory Compliance
GoTo Connect meets GDPR, CCPA, and HIPAA requirements. Compliance settings and logging let you track access and export audit data for reviews.
Hardware and Device Compatibility That Reduce Friction
Supported Desk Phones
GoTo Connect supports Aastra, AudioCodes, Cisco, Grandstream, Linksys, Panasonic, Poly, Snom, VTech, and Yealink. Desk phone provisioning and device settings simplify bulk deployments.
Softphones and SIP
Softphone settings and SIP settings allow BYOD deployments. You can change codec preferences, handset mapping, and provisioning templates in hardware and device menus.
Training, Quality Assurance, and AI Tools That Help Agents Improve
Recording, Transcripts, and Summaries
Call recording is on all tiers. AI call summaries and full transcripts are available on the Connect CX plan and above, configurable in transcription settings.
Supervision and Coaching
Contact Center plan customers get monitor and coach features to train agents in real time. Coaching settings let supervisors join calls discreetly and provide feedback.
Reporting and Analytics
Custom reporting and export settings let managers build scorecards and CVR reports using call logs and agent metrics.
Reliability, Call Quality, Usability, and Integration Evaluation
Reliability and Uptime
GoTo Connect runs on established cloud infrastructure and provides strong uptime. Network conditions still matter, so check network settings, QoS, and PSTN failover options.
Call Quality and Audio Performance
Audio quality is typically solid thanks to adaptive codecs and jitter management. You can improve audio by adjusting audio settings and provisioning quality of service on your network.
Ease of Deployment and Administration
The admin portal centralizes many functions in GoTo Settings: user provisioning, device settings, call routing, and voicemail settings. That centralization speeds rollout and routine administration.
Integration Depth and Extensibility
Integration coverage is broad through the Marketplace. Advanced CRM integration is gated behind the CX plan, so integration settings and API access should be reviewed if you need deep CRM linkage.
Strengths and Limitations to Weigh
Strengths include a user-friendly interface, integrated meetings and messaging, broad hardware support, and a robust app library. Limitations include pricing above average and some advanced CRM and AI features locked behind higher tiers. If you manage settings carefully, call routing, notification settings, and security settings you can tailor the platform tightly to your operation and avoid surprises.
Reputation and How It Stands in the Market
GoTo Connect is recognized as a reliable, full-feature cloud phone system for SMBs and remote teams, with established enterprise credentials behind it. The product earns praise for its integrated meeting and messaging tools, broad third-party integrations, and solid hardware compatibility, while reviewers often call out pricing and gated features as drawbacks.
Would you rather trade off some price for a single pane of control over phone, meeting, and messaging settings, or prefer a lower cost specialist for basic calling needs?
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Why GoTo Connect is Best for Remote Teams
Remote teams struggle with basic friction:
- Missed calls due to someone being on a different device
- Slow handoffs between field staff and the home office
- Calendars that do not reflect real-time presence
- A constant need to prove availability without being intrusive
Coordination breaks when call routing and directory access work differently on mobile than on desktop.
Accessibility fails when employees cannot use the same business number from the field. Maintaining team presence erodes when status and scheduling are not synced across devices or when managers cannot see queue health. These problems add costs in lost productivity and poor customer experience.
How GoTo Connect Closes Those Gaps With GoTo Settings and Admin Controls
GoTo Connect ties together device settings, dial plan settings, and presence settings in a single GoTo Admin portal so teams stop chasing configuration differences. You can set extension settings, call routing settings, and notification settings centrally, then let users adjust personal call settings like Find me Follow me and voicemail settings.
The platform exposes a GoTo Settings panel for each user and device so admins and employees see the same softphone settings, ring rules, and hot desking settings without guesswork.
Support for Hybrid and Distributed Workforces: Apps, Devices, and Softphone Behavior
GoTo Connect runs on macOS and Windows desktop apps, Android and iOS mobile apps, and in browsers. The softphone apps float, resize, and can undock or pop out a sidecar for speed dials.
Users save layout preferences per device in their user settings, allowing a field technician’s softphone to appear the way they want on both a phone and a laptop without manual setup. The system also supports more than 180 desk phones through device settings and auto-provisioning, making remote device deployment predictable.
Multiline Management, Callback, and Find Me Follow Me That Match Mobile Workflows
Callback with the original caller ID lets mobile team members call back from the correct business number and maintain brand consistency. Use dial plan settings to build multi-ring steps or screening rules per extension.
Find me, Follow me
Let workers direct calls through multiple devices or team members, and presence settings update automatically with synced calendars, so callers know where to reach someone. These tools reduce missed calls while keeping personal numbers private.
Extensions, Company Directory, And Hot Desking Advantages
GoTo Connect includes unlimited extensions in the base plan and a searchable company directory for quick extension-to-extension dialing. Hot desking settings let employees sign into shared hardware and retain their extension and voicemail settings. Hot desking appears in GoTo Settings so admins can enable or constrain it by location without adding higher-tier costs.
Admin Portal, Provisioning, and Digital Onboarding Workflows
The GoTo Admin portal groups user settings, device settings, and location controls in labeled tabs so nontechnical managers can onboard staff quickly.
- Hardware auto-activation
- Onboarding templates
- Auto-provision settings
Reduce manual steps for remote device deployment. You can bulk license users, push softphone settings, and tie call handling settings to roles and permissions from a single system settings view.
System Health Dashboard and Proactive Network Alerts
Network settings and system health settings provide color-coded telemetry on call quality, jitter, and packet loss across sites. Admins receive proactive alerts and can drill into call logs and analytics to isolate issues before they disrupt distributed teams. Real-time and historical charts sit inside the same panel as provisioning tools, so troubleshooting stays connected to configuration.
Unified Communications: Messaging, Video, and One-Click Meetings
GoTo Connect bundles team messaging and one-click video conferencing with screen sharing, drawing tools, and breakout rooms. TeamChat supports file sharing, external chat with clients, and channel settings for collaboration.
The meeting settings allow you to enable in-session recording, transcript options, and participant controls from GoTo Settings, helping admins align meeting policies with compliance needs.
AI-Generated Notes, Summaries, and Automation
Built-in AI generates meeting notes, summaries, and action items from recorded sessions. Admins can toggle AI features in the account settings and decide whether to retain transcripts or feed them into Connect CX for searchable conversations. AI also assists with dial plan greetings by converting text to speech, and can surface help documentation in admin settings to speed troubleshooting.
Call Routing, Auto Attendants, and Advanced IVR Without Complex Forms
The visual dial plan builder replaces form-driven routing with drag-and-drop configuration inside call routing settings. The base plan includes unlimited auto attendants, ring groups, call queues, and voicemail boxes. Higher tiers add skills-based routing and IVR logic, allowing growing teams to evolve call flows without rearchitecting their entire setup.
Analytics, Reporting, and Live Queue Visibility
GoTo Connect shows call volumes, queue wait times, and percentage answered in color-coded charts. Admins can configure reporting settings and export historical data or set threshold alerts for high abandonment rates. Connect CX expands reporting with custom dashboards, interaction timelines, and supervisor tools to barge in or coach live when necessary.
Feature Set Summary Organized by Capability
- Remote team and device management: device settings, auto-provisioning, labeled user tabs, system health settings, and proactive alerts.
- Unified communications: softphone settings, mobile parity, TeamChat, one-click video, and screen share.
- AI-powered tools: meeting summaries, action items, text-to-speech for greetings, and admin help surfaced in settings.
- Intelligent call routing: visual dial plan builder, unlimited attendants and queues at base, per-extension routing options.
- Analytics and reports: real-time dashboards, color-coded charts, historical exports, and supervisor controls when upgraded.
Pricing and Plan Breakdown: What Each Tier Unlocks
- Phone System plan requires a quote and includes:
- Free calls to 50 countries
- Intelligent call routing
- Unlimited auto attendants
- Hot desking
- Visual voicemail
- Unlimited ring groups
- Call recording
- 1,000 pooled toll-free minutes
- Paging and virtual fax
- Team messaging
- Video meetings up to 250 participants
- AI meeting transcriptions
- Breakout rooms
- Real-time analytics
- Single sign-on and multisite admin controls.
- Connect CX requires a:
- Quote and adds call reports
- AI voice summaries and transcripts
- Custom roles and permissions
- CRM integrations
- Web chat widget
- Shared inbox
- Custom surveys
- And dashboards.
- Contact Center requires a:
- Quote and adds advanced call routing
- Call campaigns
- Tag management
- Call monitoring
- Auto-dialer
- Auto-queue callback
- Agent dashboards
- Chat assistance
- AI chat analysis
Which Tier Fits Which Business Profile: Quick Guide Questions to Ask
- Do you need a full PBX and multisite admin tools, but not deep reporting? Consider the Phone System tier.
- Do you want AI call summaries, CRM integrations, and customer journey dashboards? Connect CX fits those needs.
- Do you run high-volume sales or service teams needing agent coaching, auto-dialers, and skills-based routing? Look to the Contact Center package.
- Which of these features matters most to you right now: hot desking, AI transcripts, supervisor monitoring, or CRM sync?
Add-Ons, Integrations, and Provisioning Extras
GoTo offers add-ons such as an attendant console, advanced reporting packages, integration bundles, and an AI receptionist. Integration settings let you connect to CRMs, Slack, and webchat widgets so those conversations appear in the same interaction history. Provisioning settings support staged rollouts and granular permission templates for admins.
Usability and Training Friction Reduced by Design
GoTo Connect’s user settings and softphone feel familiar because the interface resembles consumer apps. The consistent mobile app experience mirrors desktop behavior so users switch devices without relearning controls. The admin portal keeps hardware auto-activation, onboarding templates, and auto-provision settings visible and simple.
Questions for Your Team to Answer Before You Buy
- Which devices and desk phones must be supported by your device settings?
- How many hot desks and shared hardware will you need to manage?
- Do you want AI transcripts saved to a searchable archive under your account settings?
- What reporting metrics should populate your dashboards in real time?
Operational Notes for It and Operations Teams
Lock down extension settings and permission templates in GoTo Admin to keep call routing predictable. Use auto-provision settings combined with hardware auto-activation when shipping phones to remote staff. Configure presence settings to sync with corporate calendars and set notification settings to reduce interruptions during focus time.
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Try our Text to Speech Tool for Free Today
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Developers get an API and SDK to inject lifelike speech into apps and IVR flows. Educators convert lessons to spoken form in multiple languages. Choose from a growing voice library, pick a voice model, tweak rate, pitch, and volume, then export MP3 or WAV and move on to the next task.
GoTo Settings: Where You Set the Voice and Audio Behavior
Open the settings panel or options menu, click the gear icon, and you control voice selection, language selection, and speech settings. Use the general settings to pick the default voice and file format. Use advanced settings to change sampling rate, audio codec, and playback behavior.
Toggle accessibility settings for captions or slower speech. Save changes or restore defaults when you need a clean start. Want one voice for training and another for production? Manage profiles and workspace settings to separate projects.
Fine Tuning: How to Shape Tone, Timing, and Presence
Adjust the speech rate and pitch to match your audience. Use prosody controls or SSML tags to add pauses, emphasis, or emotion. Control playback preview to test changes before you export.
Suppose you need quieter audio for layered mixes, lower output volume, or to change gain at export. For agents, reduce latency by choosing a streaming model and matching the sampling rate to your telephony system. Which element will you adjust first to fit your brand voice?
Call Center Automation Use Cases that Actually Work
Replace canned IVR messages with voices that sound human-like and consistent across channels. Use agent assist to provide live prompts and suggested phrasings during calls. Generate training modules and simulated calls for QA teams.
Automate callback messages and multilingual responses, switching languages per contact profile. Integrate the TTS output with speech-to-text for real-time analytics and coaching. How would lifelike speech change your caller experience metrics?
Admin Controls, Security, and Integrations You Can Trust
Admin settings let IT provision API keys, manage credentials, and set permissions by role. Use account settings to configure single sign-on, workspace quotas, and audit logs.
Integrate with contact center platforms via webhooks and SDKs, then map voice settings per environment. Keep an eye on data residency and compliance options, and use restore defaults or locked profiles to prevent accidental changes.
From First Voice Test to Full Production Flow
Sign up, go to the preferences or app settings, generate a sample using a voice from the library, then preview in the playback panel. Use the export option to download files or call the API with your key for programmatic generation.
For bulk tasks, set batch export and pick your default sampling rate and file format. Need a custom voice or lower latency for live calls? Reach out through the integrations page or request developer access and include your workspace ID. Which project will you convert first?
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