Dialpad has built its reputation as a modern cloud phone system with AI-driven features, video conferencing, and unified communications in one platform. It’s a popular choice for businesses that want a flexible, all-in-one solution. But no single tool fits every team. Some companies encounter pricing limits, missing integrations, or scalability issues — and that’s when they begin exploring Dialpad competitors. In this guide, we break down the 16 best alternatives to Dialpad, from VoIP and UCaaS platforms to contact center software, IVR platforms, and business calling tools. Whether your priority is lowering costs, improving call quality, or getting advanced features like call routing, CRM integration, or global numbers, you’ll find an option here that fits your needs.
Voice AI’s text-to-speech tool helps you hear how IVR prompts will sound, test voice quality, and compare voice options without complex setup, so you can shortlist Dialpad Competitors that match your budget and reliability needs.
Why Businesses Choose Dialpad (And Why They Leave)
Dialpad draws attention because it combines cloud phone system features with built-in AI. Teams receive real-time transcription, voicemail-to-text, AI call summaries, sentiment detection, and intelligent call routing, all within a single softphone that supports both desktop and mobile devices.
Modern UCaaS and VoIP Capabilities
The product bundles unified communications and contact center capabilities, allowing you to run voice, video, and messaging from a single provider. That mix appeals to companies seeking a modern UCaaS alternative or a VoIP provider with built-in call analytics and speech-to-text capabilities.
Dialpad Feature Snapshot: What You Actually Get
Expect a cloud native PBX, softphone apps, call routing, and contact center tools that include agent coaching and post-call summaries. Standard integrations include Salesforce, HubSpot, Google Workspace, and Microsoft 365, with APIs and webhooks for custom work.
Dialpad competes with UCaaS alternatives and contact center software from RingCentral, Zoom Phone, Microsoft Teams, Nextiva, and Aircall when buyers evaluate cloud phone systems and hosted PBX options. Which features on that list do you need first?
When AI Automation Can Feel Like the Wrong Tone for Customers
Dialpad’s AI automates routine tasks, but automation can reduce personal touch for relationship-driven businesses. Human agents still provide empathy and problem-solving that AI struggles to replicate, and users report cases where transcripts and summaries are incorrect or misleading.
Transcription Glitches and Human Nuance
One G2 reviewer wrote, “Sometimes the transcript tools gets crazy and you’re not able to understand clearly. So in that cases is better to pay attention to what you’re listening to rather than use the tool. Sometimes the app shows up messages already seen.” Do you value consistent human nuance over faster automated handling?
Implementation Complexity and the Technical Lift
Enabling basic calling is straightforward for many teams, but setting up and tuning AI features, bots, and contact center workflows requires time and technical expertise. Small IT teams may find the configuration of routing, AI rules, and CRM connectors to be more hands-on than expected.
For organizations that want plug-and-play onboarding, some UCaaS competitors advertise more straightforward self-service setup and guided migrations. How much IT bandwidth can your team spare?
Pricing Clarity and How Costs Scale for Small Businesses
Dialpad offers entry-level plans, but the value depends on the specific features you need. Public listings have shown a Standard plan at approximately $15 per user per month, billed annually, and a Pro plan at nearly $25 per user per month, which includes features such as call recording and CRM integrations.
Pricing Opacity Impedes SMB Budgeting
Enterprise pricing is not publicly listed, and add-on costs, such as international minutes and toll-free numbers, often require sales engagement. That makes it harder for small teams to budget against other VoIP providers or UCaaS alternatives that offer more straightforward, all-inclusive pricing. Will the licensing tiers and add-ons align with your budget constraints?
Real-World Support Pain: Slow or Limited Responses
Several reviewers on G2 and Trustpilot report slow or ineffective support when issues exceed basic troubleshooting. One G2 comment said, “Any time we have had problems, the customer support line hasn’t been very responsive. The only way for me to reset Dialpad when I have any issues is to restart my laptop completely.
If I close DP and open it back up, it just picks up where I left off, even if that was just a mistake where I left off.” Another reviewer cited repeated unresolved product problems as the reason they switched. Can your operations tolerate a delayed incident response during peak hours?
Voice First Design and Where Omnichannel Needs to Outgrow It
Dialpad excels at VoIP and phone-centric contact center workflows, but teams that require parity across chat, email, social, and messaging channels may find gaps. True omnichannel platforms and contact center-as-a-service providers, such as Genesys, Five9, NICE inContact, or Freshdesk Contact Center, emphasize multi-channel routing and unified histories across every channel.
If customers prefer live chat or email as much as voice, consider which platform better serves those channels.
Complicated Setup for Non-Technical Teams
Beyond implementation complexity, the day one onboarding experience can be longer than expected. Configuring bots, building IVR menus, and testing AI call handling require planning and trial. Small companies without a dedicated setup resource often pick alternatives that advertise friction-free onboarding or dedicated migration support. Would a more straightforward onboarding path make adoption easier for your users?
Integration Coverage and Limits for Niche Stacks
Dialpad supports major CRMs and help desk systems, but niche software or legacy contact center CRMs sometimes lack first-class connectors. Competitors may provide deeper native integrations, larger app marketplaces, or richer APIs for custom workflows.
If your stack includes industry-specific tools, verify the connector depth and determine whether middleware or custom integration will be required. Which integrations must work out of the box for your team?
Call Quality, Internet Dependency, and Outage Risk
VoIP performance depends on the quality of the internet connection and the carrier’s routing. Users report occasional latency jitter and packet loss that affect call clarity. A notable outage in October 2024 disrupted service for many users across the US and highlighted the risk of provider-level incidents.
Redundancy SLAs and failover options differ among UCaaS providers and contact center vendors, and some competitors invest more in multi-region resiliency. How much operational risk can your communication stack absorb?
Where Dialpad Fits Among Dialpad Competitors and UCaaS Alternatives
When evaluating Dialpad against RingCentral, Zoom Phone, Microsoft Teams, Nextiva, 8×8, Vonage Aircall, Five9, Genesys, or Freshdesk Contact Center, consider the following priorities:
- Unified communications depth
- Contact center features
- Omnichannel routing
- Integration breadth
- Pricing transparency
- Support SLAs
Some competitors trade advanced AI features for stronger omnichannel support or more straightforward enterprise pricing. Which trade-offs will influence your vendor shortlist and pilot tests
Related Reading
- Biz360
- Aircall Alternatives
- Call Routing Services
- Cloudtalk Competitors
- Dialpad AI Voice
- Five9 Competitors
- Five9 Alternatives
- NICE Competitors
- Open Phone Alternatives
- Nextiva Alternatives
- Multi Level IVR
- JustCall Alternatives
- How Artificial Intelligence Is Transforming Contact Centers
- Nuance IVR
- Genesys Alternative
- OpenPhone or MightyCall
- OpenPhone Alternatives
- IVR Service Provider
16 Best Dialpad Competitors
1. Voice AI: Natural Voiceovers Fast and Human
Intro
Voice AI stops you from spending hours on voiceovers or accepting robotic narration. Its text-to-speech tool produces natural human-like voices with emotion and tone, which suits content creators, developers, and educators who need professional audio quickly.
You can pick from a library of AI voices, generate speech in multiple languages, and drop polished narration into projects without a lengthy studio process.
Top Features
- The tool generates human-like speech that captures emotion and pacing, making the content sound professional without requiring manual recording.
- You get a library of voices and multilingual support so teams and creators can localize audio quickly for different markets.
- It integrates seamlessly into content workflows and developer projects, allowing you to automate voice generation for apps, videos, and courses.
- A free trial lets you compare output quality and speed before committing, making testing straightforward.
What Works Best
“Voice AI saves us time and gives our videos a real human feel; the voices are much better than generic text-to-speech.”
What Could be Better
“Some niche accents need more tuning, and I would like more fine-grained controls for breath and emphasis.”
Verdict
Voice AI is a strong alternative when you need fast professional narration and realistic voice synthesis rather than a complete UCaaS system. It provides creators and small teams with an affordable way to replace manual voiceover work, integrating seamlessly into development pipelines that can complement communication platforms lacking natural speech generation.
2. Vonage: Simple Cloud Communications that Scale
Intro
Vonage offers a cloud-based communications platform that brings calling, chat, video meetings, and analytics into a single app. It suits businesses that want reliable multi-channel engagement and easy administration without heavy IT overhead. Compared to Dialpad, Vonage focuses on usability and cost-effective calling options for teams that handle many voice minutes.
Top Features
- Developers can utilize friendly APIs for voice messaging and SMS, allowing them to build custom automations and integrate communications into workflows.
- Unlimited calling in the US, Canada, and Puerto Rico reduces per-minute costs for teams that rely heavily on voice communication.
- Visual voicemail transcribes voicemails into text and emails them, allowing you to read messages on the go instead of listening to them.
What Works Best
Vonage is simple to use and gives our team great value; support is excellent, and implementation was painless.
What Could be Better
Navigating the initial setup for Vonage Contact Center was complex and took time to configure properly.
Verdict
Vonage works well for teams that want an easy-to-adapt cloud communications solution with substantial calling value and developer APIs. It competes with Dialpad on usability while offering larger meeting sizes and broader global reach, making it a practical option for organizations seeking predictable call quality and more flexible integrations.
3. 8×8: Robust UC with Analytics and AI Insights
Intro
8×8 delivers cloud-based voice, video, and messaging with an emphasis on reliability and analytics. It supports industries such as healthcare and finance with tools for call centers and team collaboration. Compared to Dialpad, 8×8 emphasizes feature depth and enterprise-grade analytics over a pure AI-first voice focus.
Top Features
- High definition VoIP with automatic call recording and voicemail transcription helps teams review and act on conversations quickly.
- HD video conferencing, which includes screen sharing and recording, enables meetings to serve as valuable training assets.
- AI-powered analytics offer real-time transcription sentiment analysis and actionable insights that inform agent coaching and drive process improvements.
What Works Best
The tools in 8×8 Contact Center give us options and expert support; partners stay engaged and help solve needs fast.
What Could Be Better
We experienced a couple of hours of downtime after a backend update and would like clearer advance notices about changes.
Verdict
8×8 is a versatile choice for organizations that require unified communications with in-depth reporting and comprehensive contact center features. It trades some simplicity for capability, delivering stronger analytics and more routing options than Dialpad, which benefits teams that value data-driven operations and industry-specific compliance.
4. Ozonetel: Flexible Contact Center with Omnichannel Reach
Intro
Ozonetel provides cloud communications built for customer-centric teams, combining power dialers, IVR, and integrated AI. It supports omnichannel routing across voice chat, SMS, email, and WhatsApp so agents can meet customers where they are. Compared to Dialpad, Ozonetel offers strong native outbound dialing tools and open APIs for customization.
Top Features
- A consolidated agent dashboard integrates CRM data so agents get context and personalize conversations.
- Outbound tools, such as IVR predictive dialers and power dialers, expedite outreach and enhance agent efficiency.
- Open APIs enable advanced customization, allowing tech teams to adapt the platform to complex workflows.
What Works Best
The UI is easy, and call transfers work smoothly; connecting customers to the right executive is hassle-free.
What Could Be Better
When connectivity issues occur the support team does not always resolve them right away.
Verdict
Ozonetel suits businesses that require robust outbound dialing and flexible omnichannel routing, without relying heavily on third-party dependencies. Its API first approach gives more control than Dialpad for teams that want to tailor IVR and dialing logic to specific sales and service processes.
5. Nextiva: Reliable VoIP with Enterprise-Grade Uptime
Intro
Nextiva is an all-in-one communications platform that handles calls, messages, and customer interactions with proven reliability. It includes ACD and IVR, and one of the highest uptimes in the industry, thanks to multiple data centers. When compared to Dialpad, Nextiva stands out for its consistent availability and more transparent pricing model.
Top Features
- NextOS offers a mature business VoIP solution, backed by industry-specific expertise and dependable voice services.
- Robust analytics surface trends across operations so leaders can make informed decisions.
- Unified AI insights and automation help streamline workflows while teams retain control over collaboration tools.
What Works Best
The platform has matured and support knows how to fix issues; implementation was easy and integrations were straightforward.
What Could Be Better
Call center backend setup can be tricky when you have multiple queues since changes must be repeated per queue.
Verdict
Nextiva appeals to teams that prioritize uptime, predictable costs, and solid customer service. It undercuts Dialpad on extra fees and offers broad features, such as unlimited faxing and toll-free numbers, on more plans, making it a practical choice for organizations seeking reliability and straightforward administrative controls.
6. RingCentral: Full UCaaS with Deep Integrations
Intro
RingCentral offers a comprehensive UCaaS platform featuring VoIP, team messaging, SMS, and video meetings that scale seamlessly across regions. It suits businesses that need:
- Advanced routing
- Multi-level IVR
- Extensive third-party integrations
Versus Dialpad, RingCentral focuses on collaboration depth and integration breadth for enterprises that want a single platform for many workflows.
Top Features
- RingCentral works across desk phones and softphones to provide consistent calling across devices and geographies.
- Team chat supports rich formatting, task management, and document sharing for coordinated work.
- Over 300 integrations connect to popular apps, including Google Workspace, Microsoft 365, Salesforce, and Slack, so data moves seamlessly with your team.
What Works Best
It saves time searching recordings because I can jump to keywords in transcripts and tag key moments for training.
What Could Be Better
I would like more granular admin controls to tweak specific settings that are not yet available.
Verdict
RingCentral offers a broad range of UC features and security certifications that appeal to larger teams requiring scalability and strong integrations. It delivers more advanced collaboration tools than Dialpad and fewer outages, making it a better fit for organizations that rely on deep third-party connections and advanced call routing.
7. Zoom Phone: Scalable VoIP with Tight Meeting Integration
Intro
Zoom Phone pairs VoIP with Zoom meetings and chat to provide a scalable communications solution trusted worldwide. It emphasizes ease of use and AI enhancements, such as post-call summaries and voicemail task extraction. Compared to Dialpad, Zoom Phone benefits from user familiarity and a unified admin portal for meetings and voice.
Top Features
- High call quality, featuring post-call summaries and voicemail task extraction, saves agents time and effort.
- Secure global coverage using SIP over TLS and AES 256 encryption for protected communications.
- Centralized admin tools enable IT to manage users’ permissions and monitor performance from a single location.
What Works Best
Most people already know Zoom for meetings so adding phone did not have a steep learning curve; AI features speed our daily work.
What Could Be Better
We see glitches when internet is weak and that can interrupt important calls on tight timelines.
Verdict
Zoom Phone is designed for teams that already use Zoom and want a unified meeting and voice experience with robust security. It competes with Dialpad by offering familiar meeting features and centralized administration, which appeals to businesses that value simplicity and integrated collaboration.
8. Aircall: Modern Phone System for Support and Sales Teams
Intro
Aircall is a cloud-based phone solution designed for sales and support teams that require seamless number provisioning and CRM integration. It scales with small to medium businesses and offers real-time analytics for performance tracking. In contrast to Dialpad, Aircall focuses on ease of setup and deep integrations with helpdesk and CRM systems.
Top Features
- High-quality VoIP with call recording, whispering, and queue callbacks helps teams manage live conversations.
- Call analytics present clear insights that support performance improvements and staffing decisions.
- Flexible routing and flows enable admins to tailor call handling to specific business processes.
What Works Best
I love tailoring flows and reviewing analytics; it integrates with our CRM and is central to daily operations.
What Could Be Better
Some routing features like round robin and cold transfers are missing, but the roadmap seems to address gaps.
Verdict
Aircall serves teams that require quick setup, strong CRM integrations, and transparent pricing. It provides reliable transcription and responsive support, which can be preferable to Dialpad for customer service-driven teams that want predictable workflows and deep helpdesk connections.
9. OpenPhone: Team-Centric Phone System with Shared Numbers
Intro
OpenPhone focuses on shared phone numbers and team collaboration, making it easy to assign and manage communications together. It suits growing businesses that require asynchronous collaboration and straightforward internal note-taking, while handling customer calls and texts.
Compared to Dialpad, OpenPhone offers more flexible texting and shared number management without requiring an upgrade for basic features.
Top Features
- Shared team phone numbers allow unlimited members to work from a single number, enabling teammates to handle calls and texts together.
- AI features provide call summaries, transcripts, suggested contacts, and automated tags, enabling teams to quickly gain context.
- Sona AI agent answers calls 24 7 handles common questions, and captures details for visibility into every conversation.
What Works Best
Shared numbers and internal notes make collaboration easy and save time when multiple people handle the same customers.
What Could Be Better
Some advanced analytics and enterprise scale routing are limited compared to larger UCaaS offerings.
Verdict
OpenPhone excels for startups and small teams that value shared workflows and strong SMS capabilities. Its AI features and affordable number pricing make it an appealing alternative to Dialpad for teams that prioritize texting and collaborative call handling over heavy contact center functionality.
10. Grasshopper: Simple Number-Based System for Small Business Owners
Grasshopper targets solopreneurs and small business owners who prefer to pay by phone numbers and extensions rather than per user. It is cost-effective for small teams that require basic call routing and voicemail functionality, without the need for additional integrations. Compared to Dialpad, Grasshopper prioritizes simplicity over advanced UC features and third-party app integrations.
Top Features
- Voicemail transcriptions and call forwarding enable small teams to manage messages efficiently without requiring additional staff.
- Virtual fax and call blasting provide niche options for specific businesses at an additional cost.
- Pricing that focuses on numbers and extensions can be more predictable for solo operators.
What Works Best
Paying by number and extension suits our solo setup and keeps costs predictable.
What Could Be Better
The experience feels dated and lacks third-party integrations, which isolates call and text data.
Verdict
Grasshopper suits solo entrepreneurs and small businesses that require an affordable, straightforward phone presence without requiring deep integration into CRM systems. It trades advanced features for an easier billing model, which can be preferable to Dialpad if you want minimal setup and low user management overhead.
11. Google Voice: Low-Cost Basic Phone System for Freelancers
Google Voice offers a low-cost virtual phone number, with a free tier available for personal use and a business tier for Google Workspace customers. It works well for freelancers and solopreneurs who need basic call routing, voicemail transcription, and Workspace integration. In comparison to Dialpad, Google Voice offers lower prices but lacks advanced team collaboration and multi-channel features.
Top Features
- Call routing, custom greetings, and voicemail transcription provide simple call management for individuals.
- Integration with Google Workspace syncs calls and messages with email, calendar, and meetings.
- Business plans include unlimited calling to the US and Canada and tie into Workspace administration controls.
What Works Best
The free version is handy for individuals and integrates smoothly with my email and calendar.
What Could Be Better
It lacks team features and advanced texting workflows which makes it hard to scale for support teams.
Verdict
Google Voice makes sense for freelancers and small shops that already use Google Workspace and want a low-friction phone solution. It is not designed as a full-contact center or UCaaS replacement for Dialpad, but it provides affordable basic calling with straightforward integration into Workspace.
12. GoTo Connect: Omnichannel System for Multi-site Teams
GoTo Connect supplies an omnichannel phone and contact center platform with tools for surveys and multi-site management. It targets larger distributed teams that need queueing analytics and site-based administration. Compared to Dialpad, GoTo Connect offers customizable features; however, the vendor employs upsells that can increase costs.
Top Features
- Call queue management and analytics help monitor wait times and agent performance across sites.
- Contact Center upgrades unlock real-time analytics, whispering, and barging for coaching and intervention.
- CRM integrations enable call data to be seamlessly integrated into systems like Salesforce and Miro, facilitating smoother operations.
What Works Best
Customizable features and multi-site support let our distributed teams operate with consistent call handling.
What Could Be Better
The frequent upgrade prompts and unclear pricing make it hard to forecast total costs.
Verdict
GoTo Connect serves larger teams that require omnichannel routing and per-site control, while also expecting to manage add-ons and pricing carefully. It competes with Dialpad in terms of feature depth, but requires attention to plan limits and upgrade paths for full contact center capabilities.
13. 3CX: Cost-Efficient PBX with Flexible Deployment
3CX offers an affordable alternative, providing options to host on-premises or in the cloud, along with a free plan for small teams. It includes a phone system, video conferencing, and live chat, allowing businesses to access core communications without incurring hefty fees. Relative to Dialpad, 3CX appeals to organizations that want control over deployment and hosting.
Top Features
- Advanced phone functions provide granular control and custom routing for IT teams that require precise settings.
- Browser and mobile apps provide convenient access without heavy client installs.
- Security features, such as SRTP encryption, protect call traffic when properly configured.
What Works Best
The free plan gave us essential phone features while we tested the system and setup was flexible.
What Could Be Better
Advanced configurations require technical expertise and paid plans for robust support.
Verdict
3CX is a good match for small businesses and technically capable teams that want a low-cost PBX with deployment options. It differs from Dialpad by offering more control over hosting and network choices, which suits teams that prefer hands-on management and cost savings over cloud centralized services.
14. OnSIP: Straightforward VoIP Without the Bloat
OnSIP focuses on essential VoIP calling features, offering easy setup and web-based administration. It is ideal for small teams that require reliable call handling without a comprehensive UC suite. Compared to Dialpad, OnSIP keeps things simple and cost-effective for businesses that do not need advanced integrations or native mobile apps.
Top Features
- Basic call management, such as forwarding voicemail and parking calls, covers daily needs without complexity.
- Integrations with HubSpot and Zendesk connect calls to existing CRM and helpdesk systems.
- Web-based admin makes system management accessible for non-technical users.
What Works Best
OnSIP is easy to set up and manage and gives us the core calling tools our team needs.
What Could Be Better
There is no native mobile app and fewer advanced features than larger UCaaS providers.
Verdict
OnSIP fits small businesses that want a no-frills VoIP system and easy administration. It offers a simpler path than Dialpad for teams that prioritize straightforward call handling and limited integrations over complete contact center feature sets.
15. Zoom Workplace: Collaboration-First UCaaS with Strong Video
Zoom Workplace combines Zoom Phone with meetings, chat, file storage, and AI productivity tools to create a broad collaboration platform. It emphasizes interactive video features such as whiteboards and breakout rooms for teams that rely on visual collaboration. Versus Dialpad, Zoom Workplace gives richer meeting experiences and flexible calling plans across many countries.
Top Features
- Interactive video tools include breakout rooms, polls, annotation, and live streaming to engage large groups.
- Multi-level IVR call queues and ring groups provide standard contact center routing.
- Built-in whiteboards and file-sharing support facilitate creative collaboration during meetings.
What Works Best
Zoom’s meeting features and whiteboards are unmatched for interactive collaboration and training.
What Could Be Better
The admin portal can feel complicated, and finding monitoring features took time.
Verdict
Zoom Workplace appeals to teams that place a high value on video collaboration and cross-functional productivity tools. It provides more interactive meeting capabilities than Dialpad and offers global calling options, which are particularly important for organizations focused on remote work and international reach.
16. Ooma: Simple UCaaS with Practical Routing Tools
Ooma Office delivers VoIP SMS team messaging and video meetings with a focus on ease of use and core routing tools. It targets small to mid-sized teams that prefer straightforward IVR and call queue dashboards. Compared to Dialpad, Ooma prioritizes simplicity and predictable call handling over AI-driven features.
Top Features
- A virtual receptionist supports multi-level IVR and multilingual greetings to route callers effectively.
- Call queue dashboards display wait time and queue statistics, allowing supervisors to take action in real-time.
- Video meetings and an outbound auto-dialer on Pro Plus provide teams with basic conferencing and sales automation.
What Works Best
Ooma’s interface is simple, and the queue dashboards make it easy to monitor wait times.
What Could Be Better
The higher-tier pricing is relatively steep, and SMS limits can be restrictive for heavy texters.
Verdict
Ooma serves teams that want a functional UCaaS focused on call routing and ease of use. It offers an outbound auto-dialer and an expanded calling area across North America and Mexico, which can be preferable to Dialpad when an organization needs simple, reliable call management without heavy AI features.
Related Reading
• Call Flow Builder
• Call Center Wait Times
• Talkdesk Alternative
• Call Center Workflow Software
• Smart IVR
• Call Handling Best Practices
• Call Flow Designer
• Aspect IVR
• RingCentral Alternatives
• Zoom Phone Alternatives
• Voice Bot Solutions
• Call Queue vs Auto Attendant
• Alternatives to Nextiva
• Balto App
• Talkdesk Studio
• Talkroute Alternatives
• Call Center Voice AI
• AI Voice Actors
How To Choose the Right Dialpad Alternative
Choose a contact center solution that supports agents with generative AI, rather than sidelining them. Look for real-time agent assist, whisper and suggestion modes, accurate speech-to-text, sentiment cues, and easy handoff rules, so agents can take control when conversations require nuance.
AI Customization, Control, and Compliance
Ask whether the AI can be tuned with your call recordings and CRM data, whether you can set confidence thresholds for automated responses, and whether agents can correct the AI and feed those corrections back into training. Also, check whether the vendor offers on‑prem or private model options for sensitive data and how they log and audit AI decisions.
Security and Compliance: Payments, Recordings, and Audits
Demand evidence of contact center compliance. For IVR payment handling, confirm PCI compliance for automated payment flows or support for third-party tokenization and P2PE. Verify encryption in transit and at rest for calls and recordings, role-based access, detailed audit logs, SOC 2 and ISO 27001 reports, and privacy controls for GDPR and HIPAA, where relevant.
Ask for recent penetration test reports and a clear data residency policy. If your business accepts payments over the phone, try their IVR payment flow under test conditions before switching to live traffic.
Support Experience: Response Time, Onboarding, and Escalation
A platform is only as good as the people who support it. Compare vendors on:
- Guaranteed response SLAs
- Availability of phone support
- Assigned customer success managers
- Depth of the knowledge base and developer docs
Confirm what you get at each plan level and whether onboarding and migration assistance are included or cost extra. Test them: open a ticket during your evaluation and measure how fast and how helpful the reply is.
Reliability and Uptime: Prove the Claims with Data
Ask for historical uptime metrics and recent incident reports. Look for multi-region redundancy, carrier diversity, automatic failover, and a public status page with postmortems. Request SLA terms that include credits, and inquire about how they detect and mitigate voice quality issues, such as jitter and packet loss.
Conduct a brief stress test during your proof of concept to gather empirical data on uptime and call quality.
Omnichannel CX: One Conversation Across Voice, Chat, and Messaging
Ensure the alternative is a true omnichannel contact center, not a voice-first product with add-on capabilities. Confirm native support for voice, SMS, chat, WhatsApp, social messaging, email, and in-app messaging, with a unified agent desktop that shows a single conversation history and context.
Validate routing rules across channels, integration with your CRM and knowledge base, and analytics that combine voice transcripts, chat logs, and customer journey data. Test cross-channel handoffs to ensure an agent can seamlessly pick up where a bot or IVR left off.
Decision Framework: A Simple Scoring Method to Pick a Dialpad Competitor
- Define three business outcomes you must improve — for example, CSAT, average handle time, or PCI-compliant payments.
- List the required capabilities to achieve those outcomes — omnichannel routing, IVR payment, AI assistance, integrations, and reporting.
- Rate each vendor on their capabilities, security, uptime history, support quality, and cost. Use weights: capabilities 30, security 25, uptime 15, support 15, cost 15.
- Run a short pilot with the top two vendors and score real performance metrics against your goals.
This provides an objective way to determine which Dialpad contact center alternative best suits your operations and budget.
Try Before You Commit: Practical POC Checklist
- Run a real-world proof of concept that mirrors your busiest hour.
- Route a portion of live calls and messages to the vendor, test the IVR payment flow with a tokenization partner, simulate failover, and measure call quality.
- Evaluate AI agent assistance on live interactions, and log the time to resolution for support tickets.
- Track metrics you care about: ASA, FCR, CSAT, transcription accuracy, uptime, and security audit responses.
- Request a written rollback plan and export your data at the end of the trial, so you can switch back cleanly if needed.
Ready to act? Pick two Dialpad competitors that match your weighted score, schedule hands-on trials, and run the POC checklist above for 30 days to see how each platform performs against your goals.
Try Our Text-to-Speech Tool for Free Today
Voice AI eliminates the tediousness of voice production. Instead of spending hours editing takes or accepting robotic narration, you pick a voice, paste your script, and get human-like speech fast. Content creators, developers, and educators can access a library of AI voices, select the language and tone, and generate voiceovers that fit marketing spots, video lessons, IVR prompts, and interactive voice response flows.
Human-Like Voices That Carry Emotion and Personality
Our speech synthesis models focus on prosody, pacing, and subtle intonation so the output sounds less like a machine and more like a professional narrator. Want a warm and calm tone for an explainer video or a crisp and energetic one for a product demo? Choose a voice, control speed and emphasis, and preview results in seconds. Those controls matter when you want to match your brand’s voice or enhance listener engagement.
Multilingual Output and Localization Options
Produce speech in multiple languages with clear pronunciation and natural rhythm. Use regional accents where appropriate, adjust pronunciation for names and acronyms, and generate localized voiceovers for training materials, courses, or global IVR systems. This supports international content and helps maintain consistent messaging across markets.
Built for Content Creators, Developers, and Educators
Are you a creator who needs fast narration for a video? A developer building voice features into an app? An educator publishing audio lessons? Voice AI delivers exportable WAV and MP3 files, time-stamped speech marks for captions, and batch processing for large projects. The workflow integrates with editing suites and learning platforms, allowing you to stay productive.
Integrations with IVR and Contact Center Tools
Integrate Voice AI into IVR menus, auto-attendant systems, and contact center software to replace canned system prompts with natural speech. Our real-time streaming and file-based outputs work with cloud PBX setups, SIP trunking infrastructures, and CCaaS platforms. This improves the caller experience and makes menu prompts feel human during routing and call transfers.
How Voice AI Stacks Up Against Dialpad Competitors
When evaluating alternatives to Dialpad, such as RingCentral, Zoom Phone, 8×8, Vonage, Nextiva, or Microsoft Teams Phone, consider voice quality and integration. Many cloud phone systems include canned TTS or limited voice options. Voice AI delivers:
- Higher fidelity speech synthesis
- Richer emotion controls
- Customization that suits IVR
- Auto attendants
- Outbound messaging
That difference matters for branding and for reducing repeat calls to clarify prompts.
APIs and Developer Tools That Integrate Smoothly
Developers get REST APIs, SDKs, and webhooks for generating speech, streaming audio, and receiving speech events. Utilize these tools to develop conversational IVR, AI voice bots, or dynamic message generation capabilities tied to CRM data. Integrations with Salesforce, Zendesk, and other customer relationship systems make it easy to personalize messages during call routing or follow-up.
Use Cases: From Training Modules to Call Center Prompts
Create polished e learning narration, produce podcast segments when a human reader is unavailable, generate personalized outbound messages for appointment reminders, or update IVR prompts without re-recording talent. In contact centers, natural voice prompts:
- Reduce friction
- Shorten menu times
- Help callers self-serve when paired with good call routing and analytics.
Security, Compliance, and Data Controls
We support enterprise needs for data protection and compliance with standards like PCI and GDPR. Options include private voice models, on-premises deployment, access controls, and audit logs for generated content and API usage. These features are significant for regulated industries and contact centers that handle sensitive customer data.
Analytics and QA Workflow for Voice Assets
Track usage metrics, monitor quality, and run A/B tests on voice variants to see what improves engagement and call outcomes. Export logs for call analytics and pair voice assets with call recording to refine IVR prompts and reduce menu abandonment.
Pricing, Trials, and Getting Started Fast
Try the text-to-speech tool for free to hear the difference. Plans scale from solo creators to enterprise deployments with dedicated models and priority support. Pay for what you use and add features like voice cloning and batch processing as needs grow.
Which voice would you like to try first, and where will you deploy it? A learning module, an IVR menu, or a marketing spot?
Related Reading
• CCXML
• Dialpad IVR
• Conversational AI for the Enterprise
• Conversational Business Texting
• CX One Inc
• Contact Center Solution
• Dialpad AI
• Dialpad News
• Difference Between Chatbot and Conversational AI
• Dialpad Costs
• Dialpad Port Out
• CXP Software
