Are you managing a busy support team and tired of long hold times, frustrated customers, and rising costs? Delivering exceptional customer support starts with the right technology. India’s call center software market is thriving, offering a wide range of tools designed to make customer interactions faster, smarter, and more personalised. Many of these platforms use intelligent call routing to connect customers with the right agents instantly, reducing wait times and improving satisfaction. In this guide, we’ve rounded up the 32 best Indian call center solutions that help businesses streamline communication, empower agents, and deliver a seamless customer experience no matter the industry or scale. Whether you run a growing startup or a large enterprise, these platforms can help you build stronger connections and drive lasting customer loyalty.
To help you reach those goals, Voice AI’s text to speech tool creates clear, natural voice prompts and automated responses that cut handling time, lower agent load and keep callers satisfied.
What is Call Center Software?
Call center software manages inbound and outbound customer interactions through phone, email, chat, messaging apps, and social media. It routes conversations to the right agent, tracks contact history, records calls, and gives supervisors real-time visibility into performance.
The primary purpose is to streamline communication, improve customer support, and increase agent productivity, enabling teams to handle higher volumes with better consistency.
A Clear, Usable Definition You Can Copy
Call center software is a suite of tools and applications designed to facilitate efficient inbound and outbound communication in call center environments. It helps businesses to handle and expedite consumer contacts via effectively:
- Phone calls
- Emails
- Live chats
- Social media platforms
Core Features That Keep Calls Moving
- Automatic call distribution ACD sends incoming calls to the best available agent based on skills, priority, or customer profile.
- Interactive voice response IVR lets customers self serve simple requests and collect intent before the call reaches an agent.
- Call recording and call monitoring capture interactions for training, QA, and compliance.
- Real time analytics show queue sizes, average handle time, and first call resolution so supervisors can act now.
- CRM integration and screen pop deliver customer history to agents the moment a call arrives.
- Omnichannel routing keeps email, chat, WhatsApp, and social media tied to the same customer record.
- Workforce management schedules staff to meet demand, and speech analytics and quality assurance tools surface coaching opportunities.
- Outbound features include predictive and progressive dialing, do not call management, and campaign reporting for sales and collections teams.
Types of Deployment and How to Pick Between Them
- Cloud based solutions host the platform in the vendor cloud and deliver quick deployment, elastic scalability, and lower upfront cost. They work well for BPOs and contact center India operations that need to scale fast or run 24/7 support.
- On premise solutions install software on your servers and give you maximum control over data and telephony. Enterprises with strict regulatory or data localisation requirements often prefer this option.
- Hybrid deployments combine cloud services with local infrastructure so you can keep sensitive data on-premises while using cloud features for scalability. Choose based on compliance, budget, control, and the speed at which you need to expand.
Why Call Center Software Matters for Modern Customer Service
Customers expect consistent answers across channels and fast resolution times. Call center software enforces routing rules, delivers customer context, and automates routine tasks so agents focus on solving problems.
It reduces handle time, increases first contact resolution, and helps meet service level agreements SLA through better forecasting and staffing.
Want to improve Net Promoter Score or reduce repeat contacts? The software provides the controls you need.
Benefits That Drive Business Results
Improved customer service
Agents see customer history and channel context instantly, which shortens resolution time and raises satisfaction. Self service through IVR and chatbots removes friction for routine requests.
Efficient call routing
ACD and skills based routing ensure each contact reaches the agent who can resolve it fastest. That reduces transfers and improves first contact resolution.
Enhanced agent productivity
Agents get scripts, knowledge base links, and CRM records on screen. Coaching and quality feedback from call monitoring reduce time spent searching for answers.
Real time monitoring and reporting
Supervisors track queues, agent status, and KPIs like average handle time and service level in dashboards. That visibility enables immediate operational corrections.
Cost savings
Automation, better scheduling, and reduced handle times lower staffing costs and telephony spend. Outsourcing to offshore call center teams can further reduce operating expense.
Scalability
Cloud options let teams scale seats and channels up or down to match demand. This is useful for seasonal peaks or when a business is expanding customer support in India and abroad.
Integration with CRM systems
Native CRM links and APIs allow two way data flow so interactions update the customer record automatically. Agents deliver personalized support without switching applications.
Multi channel support
Voice, email, chat, SMS, messaging apps, and social media sit in a single agent workspace to keep context across channels and improve customer continuity.
Compliance and security
Call recording controls, encryption, role based access, and audit trails help meet regulations such as PCI standards and data protection requirements common in enterprise and cross border work.
Customer insights
Speech analytics, interaction tagging, and trend reports surface common issues, product feedback, and opportunity areas so leaders make data driven improvements.
How Indian Call Center Operations Fit Into This Picture
Contact center India and offshore call center teams commonly use cloud telephony and hosted contact center platforms to serve global clients. BPO providers and in house customer support India operations provide multilingual agents, 24/7 support, and cost arbitrage for companies that need high volume inbound or outbound calling. Indian hubs such as:
- Bangalore
- Mumbai
- Chennai
- Hyderabad
- Pune
- Delhi
Host experienced teams familiar with international compliance, CRM integration, and omnichannel campaigns. Which languages and time zones do your customers need covered?
Questions to Ask Vendors Before You Commit
- Does the platform support true omnichannel routing and a single agent desktop?
- Can it integrate with your CRM and business systems via API?
- What uptime SLA and local telephony options does the vendor provide in India?
- How do they handle data security, encryption, and compliance for cross border calls?
- What reporting and speech analytics are available for quality assurance?
- How simple is scaling seats up or down and what are the pricing terms for expansion?
How Call Center Software Supports Outsourcing and BPO Models
For outsource providers the software must support multitenancy, campaign management, and strict role separation between clients. Predictive dialers, campaign pacing, and outbound compliance features matter for sales and collections. For customer support India teams, integration with international CRMs, local SIP trunking, and workforce management let centers meet SLAs while controlling cost.
Ready to Choose a Solution?
Decide which channels you must cover, what KPIs matter, and how much control you need over data and telephony. Then match those requirements to a cloud, on premise, or hybrid offering that supports omnichannel routing, CRM integration, and the SLA you expect. Which feature will move your customer experience the most right now?
Related Reading
• eVoice Services
• Free Call Center Software
• Message Automation
• IVR Auto Attendant
• How to Create a Phone Tree
• IVR Solutions
• Five9 Competitors
• MightyCall Alternatives
• IVA vs IVR
• MightyCall and OpenPhone Comparison
• Intelligent Call Routing
• IVR Voice
• IVR Best Practices
• Free IVR
• IVR Functionality
• GoTo Settings
• IVR vs IVA
• Google Voice vs RingCentral
• How to Transfer Call
• Genesys Alternative
• JustCall Competitors
Top 32 Indian Call Center Software Providers
1. Voice AI
Voice AI is a text to speech platform that produces natural, human-like voices for narration, training, and content. Key strengths include an extensive library of expressive AI voices, multi-language support, and quick turnaround for voiceovers that avoid robotic tone.
Target Market:
- Content creators
- Developers
- Educators
- Small teams
That needs professional audio without a recording studio. The service also integrates into content workflows and supports export of high-quality audio files suitable for e learning and video production.
2. Freshcaller
Freshcaller is a cloud-based call center from Freshworks that modernizes inbound and outbound voice operations. Key strengths are multi level IVR, automatic call distribution, call recording, and real time analytics with easy CRM connectors.
Target Market:
- Small and mid-sized businesses
- BPOs
- Teams
That needs flexible cloud telephony and quick setup. It supports local and global phone numbers and integrates with helpdesk and CRM tools for agent context.
3. Zendesk
Zendesk delivers a cloud-based customer engagement hub that unifies tickets, chat, voice, and messaging. Key strengths include omnichannel routing, automation, and AI-driven suggestions, plus an extensive app marketplace for CRM integration.
Target Market:
- Small businesses
- Enterprises
There is a need for a single platform for support and contact center operations. The platform also offers built-in reporting and voice ticket bridging for unified agent workflows.
4. Genesys PureCloud
Genesys PureCloud is an all in one cloud contact center that handles multichannel interactions as one conversation. Key strengths are scalable omnichannel routing, AI powered automation, and workforce optimization for agent scheduling and quality management.
Target Market:
- Mid market to enterprise contact centers
- BPOs
That require robust analytics and global reach. The solution offers predictive routing and speech analytics for quality assurance.
5. Exotel
Exotel provides a cloud communication platform designed for Indian BPOs and customer support teams. Key strengths include virtual numbers, IVR, automatic call distribution and deep CRM integration tailored to local telephony needs.
Target Market:
- Indian enterprises
- SMEs
- BPO operations
That need reliable cloud telephony and multilingual IVR. The platform supports scalable call flows, SMS, and voice campaign management.
6. MyOperator
MyOperator offers cloud-based call management with virtual numbers, call tracking, recording, and live reports. Key strengths are an intuitive user interface, real-time analytics, and native integrations with common CRM and helpdesk systems.
Target Market:
- Small and medium businesses
- BPOs
Seeking easy deployment and clear call metrics. It also supports callback automation and the integration of missed calls into ticket workflows for sales and support teams.
7. Ozonetel
Ozonetel delivers cloud contact center software with ACD, IVR, call recording, and real-time monitoring. Key strengths are omnichannel support, customizable workflows, and scalability for high-volume Indian call centers.
Target Market:
- Enterprises
- Mid-sized firms
- BPOs
That needs localized telephony and CRM connectors. The platform includes outbound dialers and workforce tools for campaign-driven operations.
8. CallHippo
CallHippo is a cloud virtual phone system that provides reliable VoIP calling with CRM integrations. Key strengths include simple pricing, call forwarding, IVR, call recording and real-time dashboards.
Target Market:
- Startups
- SMBs
- Remote teams
Those want quick phone provisioning and CRM links. The service supports multiple integrations, such as Zoho and Pipedrive and offers local numbers in many countries.
9. Ameyo
Ameyo is an omnichannel contact center platform that manages voice, chat, and email with intelligent routing. Key strengths include ACD, IVR, CRM integration, agent scripting, and deep customization for enterprise processes.
Target Market:
- Large enterprises
- BPOs
- Organizations with complex customer journeys.
The platform supports real-time reporting, campaign management, and agent quality monitoring.
10. Ameyo
Ameyo provides contact center features aimed at improving agent productivity and customer satisfaction. Key strengths are multichannel routing, customizable workflows, real time reporting, and agent scripting tools for consistent interactions.
Target Market:
- Enterprises
- BPOs
That requires end-to-end contact center orchestration. It also supports outbound campaigns, workforce optimization, and supervision tools.
11. JustCall
JustCall is a cloud phone solution offering call forwarding, IVR, call recording, and SMS alongside native CRM apps. Key strengths are easy setup, affordable plans, and tight CRM integration for sales and support workflows.
Target Market:
- Small and medium businesses
- BPOs
That needs an integrated calling layer inside their CRM. The product includes browser-based softphones and call analytics for performance tracking.
12. VICIdial
VICIdial is an open-source contact center suite supporting inbound and outbound campaigns with IVR and call recording. Key strengths are deep customizability, low licensing cost and a strong community for extensions.
Target Market:
- BPOs
- Contact centers
- Technical teams
Those who want complete control over dialing logic and routing. The platform supports predictive and progressive dialing and can be integrated with speech analytics.
13. Office24by7
Office24by7 is an enterprise contact center platform built for outbound campaigns and agent monitoring. Key strengths are predictive dialers, auto redial, agent CTI, and voice-based feedback systems.
Target Market:
- Banks
- Education
- Political campaigns
- Outbound call centers
Focused on high-volume calling. The solution provides sticky agent routing, IVR scheduling, and campaign-level reporting.
14. Asterisk
Asterisk is a flexible open source platform to build PBX systems, IVR, and call routing logic. Key strengths include extensibility, support for SIP trunks, and a large developer ecosystem.
Target Market:
- Tech teams
- BPOs
- Enterprises that want fully bespoke telephony and cost control.
It enables integration with CRM systems and custom voice applications when paired with call center middleware.
15. Nexmo (Vonage API)
Nexmo, now part of Vonage, offers cloud communication APIs for voice, SMS, and verification. Key strengths are global reach, reliable virtual numbers, and developer-centric SDKs for fast integration.
Target Market:
- Developers
- Startups
- BPOs
Building custom communication flows or IVR bots. It supports programmable voice, conferencing, and call recording through API driven controls.
16. MCube
MCube is a cloud contact center platform from Bangalore that blends call management with marketing automation. Key strengths include virtual PBX, call tracking, lead management and telephony integrated workflows.
Target Market:
- SMEs
- BPOs
Those who want voice plus marketing automation in one system. The platform supports real-time dashboards, CRM integration, and campaign analytics.
17. Zoho Desk
Zoho Desk is a cloud helpdesk that links telephony into ticketing, knowledge base and live chat. Key strengths are multichannel support, phone bridge options, automation rules and seamless integration into the Zoho ecosystem.
Target Market:
- Small to mid-sized businesses
- Contact centers
Those who already use Zoho apps. It can convert missed calls into tickets and preserve conversation history for agent context.
18. Aavaz
Aavaz is a web-based contact center platform offering inbound, outbound, and blended call handling. Key strengths include scalability, customizable call flows, and a focus on marketing and support needs.
Target Market:
- Small and medium call centers
- Telesales teams
- BPOs
That needs affordable cloud telephony. The system provides real-time monitoring, call recording, and IVR customization.
19. Aspect Unified
Aspect Unified delivers a complete contact center suite covering mobile self-service, IVR, and agent-assisted interactions. Key strengths are omnichannel handling, workforce optimization, and integration with enterprise CRM systems.
Target Market:
- Mid-sized firms
- Large enterprises
That needs robust analytics and agent scheduling. The platform also supports advanced reporting and quality management functions.
20. KooKoo
KooKoo is a cloud telephony provider offering IVR, call recording, and SMS services with simple CRM connectors. Key strengths are customizable call flows, real-time analytics, and support for automated campaigns.
Target Market:
- SMEs
- BPOs
That requires automation of customer journeys and multilingual IVR. The platform supports programmable voice workflows and click-to-call.
21. UniVersus
UniVersus from Alliance Infotech provides inbound and outbound handling for telesales, technical support, and debt management. Key strengths include process-based flexibility, automatic call distribution, and integration options.
Target Market:
- Enterprises
- BPOs
Needing tailored process automation for different contact center functions. It offers call recording, IVR, and real-time monitoring for performance control.
22. Dialarindia
Dialarindia, built by Avyukta Intellicall, supplies cloud call center systems with technical and domain expertise. Key strengths are tailored implementations, reliable ACD and IVR features, and strong support for Indian telephony norms.
Target Market:
- Call centers
- BPOs
Seeking vendor-led customization and managed services. The solution includes call recording, analytics, and CRM integrations.
23. Arcane Lite
Arcane Lite is a compact system for recording and managing inbound and outbound telephone conversations. Key strengths include an easy interface for analog lines, reliable USB-based recording, and simple storage management.
Target Market:
- Small contact centers
- Training rooms
- Offices
That needs basic call capture without heavy infrastructure. The device and software suite integrate with logging systems and CRM exports.
24. Five9
Five9 is a global cloud contact center with support for inbound and outbound operations across channels. Key strengths include predictive and progressive dialers, omnichannel routing and AI-assisted agent tools.
Target Market:
- Mid-sized and large contact centers
- BPOs
Looking for a scalable cloud contact center infrastructure. It offers workforce management, speech analytics, and CRM connectors for a unified customer context.
25. LiveAgent
LiveAgent blends live chat, ticketing, and call handling into a single help desk focused on ecommerce and small businesses. Key strengths are strong chat capabilities, ticket management, and social messaging integration.
Target Market:
- Small and mid-sized online businesses
- Support teams
That prioritize live chat and multichannel service. The platform retains conversation data for long-term trend analysis and quality checks.
26. EasyGoIVR
EasyGoIVR provides cloud interactive voice response with customizable menus and routing logic. Key strengths include easy IVR design, call recording, and real time reporting to monitor queue health.
Target Market:
- BPOs
- Support centers
- Businesses
That needs simple IVR automation and call steering. The system supports multilingual prompts and CRM ticket creation from calls.
27. CallerDesk
CallerDesk is an Indian cloud telephony platform that offers click-to-call, IVR, call tracking, and CRM integration. Key strengths include an easy-to-use web dashboard, ISO 27001 certification, and 24/7 support channels.
Target Market:
- Startups
- Education providers
- Real estate
- Healthcare
- D2C brands
Those who want fast activation and secure call data. It provides real-time dashboards, virtual numbers, and CRM links like Zoho and LeadSquared.
28. Knowlarity (Gupshup powered)
Knowlarity, now part of Gupshup, offers cloud contact center services with innovative IVR and AI-driven voice bots. Key strengths include multilingual voice bots, speech analytics, and strong, secure call flow management.
Target Market:
- Enterprises
- BPOs
Serving diverse language markets and messaging-heavy channels. The combined stack supports messaging bots, voice interactions, and integrable CRM plug-ins.
29. The Telephony Co
The Telephony Co delivers a cloud contact center built to support remote agents with browser-based softphones. Key strengths include voicemail transcription via AI, CRM sync and detailed call logs.
Target Market:
- Teleconsultants
- IT support teams
- Insurance firms
- Distributed contact center teams
The platform focuses on remote collaboration, offering call recordings and transcription for coaching.
30. TeleCMI
TeleCMI builds AI-powered communication tools for customer support and sales teams with automated IVR and sticky agent routing. Key strengths include speech recognition, intelligent analytics, CRM integrations, and high uptime.
Target Market:
- Tech support teams
- Midsize startups
- Growth-stage call centers
Focused on automation. The platform provides call summaries, tagging, and transfer controls for fast agent handoffs.
31. Nextiva
Nextiva supplies business voice, video, and contact center basics with a strong focus on ease of use. Key strengths are high uptime, built-in CRM, automated menus, intelligent routing, and a broad set of reports.
Target Market:
- Small and medium businesses in India
- Hybrid teams that want a dependable
- Simple-to-manage call center layer
Nextiva includes unlimited voice and video calling, agent tracking, and over forty preset reports.
32. Dialpad
Dialpad offers a mobile-first cloud communications platform with powerful AI for transcription and agent coaching. Key strengths include real-time transcription, sentiment analysis, omnichannel messaging, and a strong mobile app for remote agents.
Target Market:
- Startups
- Enterprises
- Global teams
Those want modern AI features and agile deployment. The product provides intelligent routing, automated menus, and integrated dialers for outbound campaigns.
Related Reading
• Smart IVR
• RingCentral Alternatives
• RingCentral Video Pro
• Nextiva Alternatives
• Operator VoIP
• Sales Call Automation
• Talkdesk Alternatives
• Nextiva Auto Attendant
• Nuance IVR
• OpenPhone Free Trial
• Nextiva Competitors
• Multilevel IVR
• Talkroute Alternatives
• Small Business Call Routing
• Top IVR Companies
• Open Phone Alternatives
• Netherlands Phone Call
• Talkdesk Virtual Agent
• Nextiva Call Flow
• Migration Studio
• Route Calls
• Nextiva Porting
• Name a Better Upgrade
• Talkdesk Chatbot
• NICE Competitors
• Phone Tree Template
Try our Text to Speech Tool for Free Today
Voice AI turns text into speech that feels like a real person speaking. Use our AI voices to add emotion, pacing, and natural inflection to:
- IVR prompts
- Outbound calls
- Training modules
- Marketing voiceovers
Choose from a library of voices with regional accents, including Indian English variants and multiple Indian languages, so messages read naturally to callers. Want a voice that matches your brand and keeps listeners engaged?
How Voice AI Helps Indian Call Center Operations Run Smoother
Call centers and BPO teams in India can replace robotic IVR prompts with conversational speech that lowers caller friction. Faster menu navigation and clearer prompts reduce average handle time and improve first call resolution.
Use human-like voiceovers for:
- Customer support
- Telemarketing
- Notification calls
- Helpdesk messages
To lift customer experience across inbound and outbound channels. How will better voice prompts change your call metrics?
Plug and Play Integration with Contact Center Technology
Voice AI integrates with:
- CRM systems
- ACD platforms
- CTI toolsets
- Cloud contact center software through API and SDK options
Feed text from ticketing systems or chatbots to generate dynamic voice content on the fly. Use webhooks for real-time call routing, and connect to workforce management and quality assurance tools to streamline agent workflows. Which systems in your stack need immediate voice automation?
Multilingual Support and Accent Customization for Indian Markets
Offer voice prompts and notifications in:
- Hindi
- Tamil
- Telugu
- Bengali
- Kannada
- Malayalam
- Marathi
- Punjabi
- English
With regional inflections. Generate localized voice messages for local languages, regional dialects, and multilingual IVR trees to reduce misunderstandings and lower escalation rates. Need a specific dialect or accent for a campaign?
Use Cases for BPOs, Contact Centers, and Customer Service Teams
Automate routine outbound notifications like:
- Payment reminders
- Appointment confirmations
- Service alerts
Create training voiceovers for agents’ onboarding and role play. Power agent assist features with real-time scripts and suggested phrasings.
Produce call flows for interactive voice response systems and record professional message templates for quality assurance. Which daily task would you like to automate first?
Security, Compliance, and Call Quality Controls
We encrypt audio streams and use secure APIs to protect PII during generation and storage. Implement consent prompts and maintain call recording controls to meet local regulations and enterprise SLAs.
Pair speech analytics and call recording to monitor agent compliance and measure sentiment, while maintaining retention policies required by clients and regulators. What compliance requirements should we address for your deployments?
How Speech Analytics and Automation Improve Quality Assurance
Pair generated voice content with speech-to-text and analytics to flag sentiment shifts, reduce repeat calls, and tighten agent coaching cycles. Use call scoring, monitoring, and automated QA workflows to lift service desk performance and reduce churn. Can your QA team benefit from automated scoring and voice tagging?
Get Started Fast with Trial Accounts and Scalable Plans
Start with a free trial to test voice quality in your IVR, outbound campaigns, or training materials. Use our self-service console to prototype, then scale with usage-based plans or enterprise agreements that include dedicated support, SLA options, and on-premises alternatives for sensitive environments. Would you like a quick demo or access to the API keys to run a pilot?
Related Reading
• Upgrade Phone System
• Viewics Alternatives
• Twilio Flex Demo
• Twilio Studio
• Twilio AI Chatbot
• Twilio Regions
• Twilio Ringless Voicemail
