If you’ve been using eVoice for your business calls, you’ve probably noticed it’s starting to show its age. Limited integrations, clunky interfaces, and rising costs can make managing communication more frustrating than it should be. Many newer solutions now include features like intelligent call routing to ensure every caller reaches the right person instantly. There’s no shortage of modern alternatives built to simplify your phone system, offering more intelligent automation, clearer call quality, and more flexibility for remote or growing teams. In this guide, we’ll explore 10 reliable eVoice services alternatives that can help you streamline communication, boost professionalism, and give your customers the smooth experience they expect. Whether you’re a solopreneur or managing a distributed team, you’ll find an option here that fits your needs (and your budget).
Voice AI’s text to speech tool helps you craft natural voice prompts and run realistic interactive voice response and intelligent routing tests, so you can hear how a new virtual receptionist, hosted PBX or VoIP setup will sound before you switch.
What is eVoice and Why Businesses Seek Out Alternatives?
eVoice is a virtual phone system service that provides businesses with professional call management tools such as:
- Voicemail
- Call forwarding
- Auto attendants
- Virtual numbers
It targets small to mid-sized companies and entrepreneurs who need a business phone system without buying PBX hardware.
Teams that work remotely or in hybrid setups can route calls to mobile apps, desktop browsers, or existing phones, ensuring staff remain reachable across locations and time zones. So why do some companies look beyond eVoice for a VoIP or cloud phone solution?
Core eVoice Features You Should Know About
We tested eVoice’s cloud phone service to check what works and what is missing. The platform supports basic call routing, business texting, audio conferencing, internet faxing, and a web portal for account management.
Some helpful tools show up only in the mobile app, while others require add-ons. Expect a straightforward feature set aimed at simple phone system needs rather than advanced unified communications.
Hardware: No New Phones Required
eVoice is purely virtual. You can use your existing desk phones or mobile devices. There is no required VoIP phone hardware from eVoice, and the service does not push proprietary adapters or headsets. If you need complete VoIP phone equipment, SIP trunking, or an integrated on-site system, you will need a different cloud communications provider.
Software: What Runs in Browser and What Runs on Mobile
The web portal handles system setup, auto attendant menus, routing rules, and account settings. The mobile app is where calls and SMS reside, allowing users to make and receive business calls and texts from the app’s number. You can add minutes and adjust routing through the web account, but day-to-day calling is app-centric.
Security and Privacy: Limited Transparency
Public documentation does not list specific call encryption, TLS, or SRTP guarantees. The privacy policy promises measures to protect personal data but lacks technical detail.
eVoice may notify customers of incidents by email or a blog post and directs support questions to its contact channels. If encryption, HIPAA, or ISO level controls matter for your business phone traffic, verify details before adopting the service.
Third Party Integrations: Few or None Advertised
eVoice does not market CRM or API integrations. We found a single mention of a Desktop.com link on third-party sites, but no transparent ecosystem of connectors for:
- Salesforce
- HubSpot
- Slack
If you need click-to-call from a CRM, call analytics feeding a BI tool, or webhooks for call events, plan for custom work or choose a provider with native integrations.
What’s in the Standard Plan and What Costs Extra
The standard plan covers the essentials: a professional business number, calling, texting from the mobile app, audio conferencing, and internet faxing. Features such as voicemail to email and call recording are add-ons. That means routine call logging, recording, or advanced routing may raise your monthly bill.
Ease of Use and Onboarding Speed
Account signup is quick, and the mobile app installs fast. We were able to place and receive calls within minutes and make fundamental changes from the dashboard without a steep learning curve. For small teams that want to get running fast, the setup is practical and low-friction.
Call Quality: What Our Tests Showed
On mobile, voice clarity was intense. Call audio remained clear in normal and speakerphone modes with no obvious echoes or background distortion. Expect acceptable call routing and audio for everyday business calls.
Uptime, Status, and Reliability Signals
There is no published service level agreement or uptime SLA. eVoice maintains a system status page that logs incidents and allows subscriptions for updates. That provides visibility during outages, but it does not guarantee the uptime levels that enterprise buyers typically require.
Extra Perks: Website Call Widget and Hold Messages
You can add a click-to-call widget to your website to capture leads and initiate calls directly from a browser. The platform also makes it easy to record hold music and custom greetings to use in your auto attendant menus, which helps maintain a professional caller experience.
Customer Service and Support Experience
Support options include phone, email, live web chat, and a contact form. Response times vary. We experienced a 10-minute phone wait, and support tickets usually take at least a business day to process.
Live chat delivered a helpful rep after repeated attempts, but users report inconsistent access to fast help. Do you need guaranteed 24/7 support or faster SLA response times?
Legacy System Background and Interface Issues
eVoice launched in 1999 and shows its age in the user interface. Reviewers describe the design as old and slow, with extra clicks needed for routine tasks. Modern business phone systems deliver cleaner mobile and web dashboards, so teams used to newer UX may find eVoice clunky.
Customer Support Problems and Account Suspensions
Several users reported being unable to reach support and, in some cases, abrupt account suspensions. There are reports of numbers being disabled or locked with little explanation and poor help transferring numbers away. Losing a business number can disrupt operations; ask how a provider handles account disputes and number porting.
Price Versus Value: Feature Set Compared to Cost
Many reviewers say eVoice feels overpriced for the set of features offered. Competing cloud phone providers often include:
- Call recording
- Voicemail to email
- Native CRM connectors
- Better mobile interfaces at lower or similar prices
If the total cost of ownership matters, compare bundled features and add-on fees.
Message and Voicemail Delays, Caller ID Gaps
Some customers see delays in voicemail-to-email delivery or late SMS receipts. Caller ID sometimes appears only when a caller leaves a message. Those gaps can affect responsiveness and customer perception if you need near-real-time message delivery.
Workflow Friction: Too Many Steps for Simple Tasks
Basic administration can require awkward workarounds. For example, recording a new greeting sometimes forces users to upload a file rather than record over the phone. That adds steps and friction for small teams that need quick changes to greetings or routing.
Questions You Should Ask Before Choosing eVoice
- Do you need built-in CRM integrations, call analytics, or a published uptime SLA?
- Will you require call recording and voicemail to email without add on fees?
- Can your team accept a dated UI and slower support response times?
Answering these will clarify whether eVoice meets your operational and security needs.
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Top 10 Alternatives to eVoice Services to Simplify Your Phone System
1. Voice AI
Pros
- Highly natural, expressive AI voices across multiple languages
- Fast production workflow for content creators and educators
- Free trial available to audition voices
Voice AI focuses on text-to-speech for creators, developers, and educators who need natural-sounding narration quickly. The platform offers a library of AI voices that capture emotion and tone, and you can generate speech in multiple languages for:
- Videos
- Courses
- Podcasts
- Apps
Output files are exported in standard formats for immediate use, and the web-based interface and APIs let developers integrate speech synthesis into applications. Users can pick voices, tweak pacing and emphasis, and batch generate audio to speed content production.
This product is specialized for voice generation rather than business phone services, so you will not find features like:
- Call routing
- Auto attendant
- Number porting
- Voicemail
If you need a virtual phone system, cloud PBX, or shared business numbers for customer support, you will need a separate VoIP provider. Licensing and commercial voice use terms vary by plan and require review before large-scale deployment.
Key features
- Natural text-to-speech voices with emotional nuance
- Multiple language support
- Web-based editor and API access
- Export to MP3 and WAV
- Voice customization controls for pace and tone
2. Quo (formerly OpenPhone)
Pros
- Unlimited calls to the US and Canada with shared numbers for teams
- Broad integrations with Slack, HubSpot, Salesforce and more
- AI features for transcriptions, summaries, and an AI voice agent
Cons
- No reliable two-factor authentication using virtual numbers
- Some advanced international features may cost extra
Quo is a cloud-based VoIP phone system built for small businesses and teams that need simple scaling and shared access to customer conversations. It provides unlimited domestic calls and SMS MMS across devices, and you can share a single business number among teammates to pick up calls and texts in a shared inbox.
Quo offers call recording, scheduled messages by contact time zone, auto replies outside business hours, and an AI receptionist to handle overflow calls. Desktop, browser, and mobile apps make it easy to route calls, review transcripts, and integrate communications into CRM and messaging workflows.
Key features
- Shared business numbers and team inbox
- Call recording and voicemail transcription
- AI call summaries and action items
- Integrations with CRM and collaboration apps
- Desktop, web, and mobile apps
3. RingCentral
Pros
- Built-in team messaging and file sharing
- Integrates with Microsoft Teams on the base plan
- Long history and mature enterprise features
Cons
- Base plan limits texts per user and includes limited toll-free minutes
- Call recording and unlimited storage require upgrades
RingCentral has operated since 1999 and provides a complete cloud PBX experience with desk phone rentals, unified communications, and team collaboration tools. The platform supports business SMS voicemail to text, unlimited domestic calling, and video meetings, while offering integrations with productivity suites.
You can deploy desk phones or softphone apps to route inbound calls and set up an auto attendant for basic IVR use. Admins get call logs and analytics to manage numbers and call routing.
Key features
- Local and toll-free phone numbers
- Team messaging and file sharing
- Video conferencing and meetings
- Call logs and analytics
- Integrations with Office 365, Slack, and CRM systems
4. Grasshopper
Pros
- Unlimited calling in the US and Canada
- Auto attendant with phone extensions for departments
- Simple mobile and desktop apps for solo operators
Cons
- No shared numbers for teams on any plan
- No call recording on base plans and no integrations
Grasshopper is a veteran virtual phone provider aimed at solopreneurs and small business owners who need a professional presence without a complex setup. The system offers custom greetings, multi-digit extensions, and voicemail transcription accessible through web and mobile apps.
You can forward calls to existing phones, set business hours, and use extensions to route callers to the right person or department. Setup is straightforward so a single user can get a business number and basic auto attendant dashing.
Key features
- Phone extensions and auto attendant
- Call forwarding and business hours
- Voicemail to text
- Virtual fax
- Mobile and desktop apps
5. Nextiva
Pros
- Plans tailored for small businesses and contact centers
- Social media channel management and group texting
- Robust voicemail and meeting tools
Cons
- Toll-free minutes and call recording require plan upgrades
- CRM integrations and advanced features are add-ons
Nextiva is a cloud communications platform designed to serve growing businesses and dedicated contact center operations with tiered plans and contact management features. It offers voicemail transcription, group texting, MMS, and video meetings alongside standard VoIP calling.
The Engage and Power Suite CX plans add routing rules, workforce features, and analytics suited to higher call volumes. You can integrate Nextiva with CRMs through add-ons and use their auto attendant to create multi-step call flows.
Key features
- Auto attendant and multi-level call routing
- Voicemail transcription and group messaging
- Video meetings and internet fax
- Contact center focused plans with analytics
- Optional CRM integrations
6. Vonage
Pros
- Voice, video, and SMS APIs enable developer customization
- Reporting and analytics for call activity
- A wide set of integrations available with upgrades
Cons
- Many core features require add-ons, such as toll-free numbers or call recording
- Prebuilt plans do not include MMS support without developer integration
Vonage provides a cloud communications platform with an emphasis on programmable voice and messaging APIs alongside standard business phone features. The service supports team messaging, video meetings, and a set of integrations that connect to business systems. Developers can embed voice and SMS into apps and build custom IVR or click-to-call flows using APIs and SDKs. Reporting dashboards help track usage and call quality for troubleshooting.
Key features
- Programmable voice, video, and SMS APIs
- Call reporting and analytics
- Voicemail to email and mobile apps
- Third-party integrations and developer tools
7. Ooma Office
Pros
- Unlimited calling across the US, Canada, Mexico, and Puerto Rico
- Local and toll-free numbers available
- Features like overhead paging, music on hold, and digital fax
Cons
- Voicemail transcription and call recording are on the Pro plan
- Tightly office-oriented features with limited remote-focused integrations
Ooma Office targets small businesses and mixed home office environments with a feature set that mirrors traditional office phone systems. It offers local and toll-free numbers, unlimited domestic calling, and accessories like paging and music on hold, which are suitable for physical locations.
You can use virtual fax, email audio attachments, and set up intercom-style paging for retail or warehouse environments. The user interface supports basic call routing, and desktop and mobile apps connect remote staff.
Key features
- Unlimited regional calling and number provisioning
- Overhead paging and music on hold
- Digital fax and voicemail to email
- Office Pro features for recording and transcription
- Desktop and mobile applications
8. Dialpad
Pros
- Unlimited calling to the US and Canada with AI-driven features
- Authentic time agent coaching and call analytics
- Native voice and video meetings with transcription
Cons
- Additional phone numbers and some integrations require upgrades
- Some add-ons and minimum seat requirements raise costs
Dialpad launched as an AI-centric communications platform that helps contact centers and sales teams improve live performance with real-time coaching and speech analytics. The platform provides visual voicemail, voice and video meetings, and AI-generated call transcripts and summaries.
Supervisors can listen in, coach, or barge on live calls and use analytics to track agent performance. The interface ties call data to user accounts for faster follow-up and issue resolution.
Key features
- Real-time coaching and AI transcripts
- Call monitoring and live assistance
- Visual voicemail and analytics
- Voice and video meetings
- Basic IVR and call routing
9. Talkroute
Pros
- No hardware required, and cross-platform apps for fast setup
- Custom call menus and call forwarding to any phone
- Business texting with voicemail, email alerts, and transcripts
Cons
- Fewer built-in CRM integrations than enterprise-focused systems
- Advanced contact center features and analytics are limited
Talkroute is a cloud-based business phone system that lets teams handle calls, messages, and meetings from a browser or mobile app without complex hardware. The product focuses on simplicity with features like custom call menus, press 1 for sales call routing to desktops and phones, and a unified inbox for texts and voicemails.
You can record calls, receive voicemails by email, host video meetings, and set user permissions for team members. Small businesses get quick deployment and basic call management tools.
Key features
- Call routing and forwarding to any device
- Custom call menus and extensions
- SMS MMS using business numbers
- Voicemail with email alerts and transcripts
- Call recording and user permissions
- Web and mobile apps
10. MightyCall
Pros
- Unified interface for agents and supervisors with automatic call distribution
- Advanced dialing modes and live call monitoring for sales teams
- Regulatory compliance support for HIPAA, FCC, and DNC screening
Cons
- Not as feature-rich for an extensive enterprise workforce management
- Advanced reporting and analytics can be limited on lower tiers
MightyCall provides a cloud-based business phone solution focused on customer service and sales operations for small and mid-sized companies. The system supports automatic call distribution routing rules and an advanced auto dialer with preview, progressive, and predictive modes.
Supervisors can monitor calls, coach agents, or join live calls while agents work from a single unified interface. The platform also includes compliance features that help teams meet regulatory requirements for sensitive communications.
Key features
- Unified agent and supervisor interface
- Automatic call distribution and advanced routing
- Preview progressive and predictive auto dialer
- Live call monitoring, coach, and barging
- Regulatory compliance features and DNC screening
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Try our Text to Speech Tool for Free Today
Voice AI stops you from spending hours on voiceovers or settling for robotic narration. Our text to speech tool uses neural text to speech and speech synthesis to produce natural, human-like voices that capture emotion and personality.
Choose from a library of AI voices and set prosody, pitch, and speech rate so narration matches the mood you want. Use SSML for precise phoneme and intonation control and get audio ready for podcasts, e learning modules, product demos, or marketing spots.
Who Should Use Voice AI and How It Fits Your Workflow
Content creators, developers, and educators get different gains from the same core features. Creators grab a quick, polished voiceover for social video or long-form audio. Educators generate multilingual lessons and adjust pacing for learners.
Developers call a speech API or load our voice SDK into an app to automate narration or inject dynamic prompts into an IVR system. Need intelligent call routing that reads custom prompts for each caller? Our speech synthesis integrates with call routing and call center software to ensure messages stay on brand.
How Our Voices Sound Human: Technology That Controls Emotion and Tone
We train neural models on large voice datasets and then fine-tune for prosody and clarity. That gives you realistic voices with controlled intonation and natural pauses. Use SSML tags to shape emphasis, insert breaths, or slow a phrase for comprehension.
Voice cloning and voice persona tools let you build a branded narrator without hiring studio talent. The output sounds like a person, not a machine, because we model rhythm and stress, not just words.
Integrating Voice AI into Telephony, IVR, and Intelligent Call Routing Systems
Plug our speech API into cloud voice services, SIP trunks, or your call management platform to replace canned prompts with dynamic narration. Intelligent call routing software benefits when prompts adapt to the caller’s data.
Route a VIP caller to a live agent while still playing a personalized greeting created on the fly. Webhooks and SDKs let you trigger speech generation from CRM events or from a chatbot handoff, so speech and routing stay in sync.
Voice Library, Languages, and Custom Personas
Pick from many languages and accents. Filter voices by gender, age, and tone. Create a custom voice persona for a product or brand, and lock licensing for commercial use. For projects that need legal clarity, we offer voice licensing and usage controls. Want multiple versions for different regions? Use localized voices and tweak prosody to match local speech patterns.
Production Quality and Audio Output Options
Export WAV or MP3 at broadcast quality. Apply basic mastering in our tool or export raw stems for professional mixing.
Use batch generation to produce hundreds of prompts for a call tree or e learning course in minutes. Need captions or transcripts alongside audio? Our speech workflow pairs with speech-to-text, so you get aligned transcripts for compliance or search.
Security, Compliance, and Voice Rights
We protect voice assets with access controls and encryption. Manage who can create or clone voices and enforce usage rules for voice personas. For regulated industries, we offer audit logs and retention options that work with call recording and customer data policies.
Try Voice AI Free and See the Difference
Want a quick test? Upload a script, pick a voice, and generate a sample in under a minute. Need an API key to automate voice generation for IVR, call routing, or app narration? Sign up and start with free credits to evaluate neural TTS and eVoice Services integration options. Which project will you voice first?
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