18 Best Aircall Alternatives to Upgrade Your Call Center

Customer calls are the lifeline of any business, but too often they’re slowed down by clunky menus, missed integrations, or call data that doesn’t tell the whole story. When that happens, customers get frustrated, and agents are left scrambling to keep up. Aircall emerged as a modern, cloud-based solution to fix these issues, offering easy setup, simple call routing, and a clean interface that small teams love. It’s a solid tool for voice-first call centers, but as your business grows, 

In this guide, you’ll discover platforms that go beyond basic VoIP—tools that scale with your team, integrate with the apps you rely on, and give you the insights and automation you need to deliver smoother, more innovative customer experiences. Voice AI’s text-to-speech tool creates natural-sounding voices for menus and messages, reducing hold time and integrating with your cloud telephony or contact center stack, allowing you to enhance customer experience with minimal setup.

Why You Should Consider Aircall Alternatives

An affordable business phone system that lets your team make and receive calls from anywhere. Aircall delivers core VoIP and cloud phone features without the upfront cost of a traditional landline. At the same time, the platform has limits that many Aircall alternatives address with different features:

• Pricing
• Features
• Integration models

Key Integrations and Ecosystem

Aircall appeals to teams that run virtual call centers, inside sales groups, and distributed support desks. It blends PBX-style call management with cloud telephony flexibility and offers native integrations with Salesforce, Slack, Zendesk, and other CRMs and help desk tools. Companies choose Aircall for its quick deployment, API access, and features designed for remote agents.

Basic Coaching and Sentiment

If you need basic coaching and sentiment tracking, Aircall sells the AI Assist add-on for $9 per user per month. That add-on brings talk-to-listen ratios and customer sentiment scoring to your agents. For teams that want an out-of-the-box cloud contact center and simple CRM integration, Aircall often fits the bill.

What You Get on the Basic Plan

• Unlimited calls and texts to the US and Canada
• API access for custom integrations and automation
• Call recording for quality and compliance
• Phone support from Aircall
• Click to call from your browser or CRM
• Call routing to distribute calls across agents
• Call queuing to manage peak volume

Pros

• Lets you spin up a cloud-based virtual call center for remote teams.
• Provides you with PBX-style controls and VoIP flexibility.
• Covers essential features such as calling, texting, click-to-call, call recording, and API access.
• Integrates with popular CRMs and collaboration tools.

Cons

• No built-in scheduled texts or auto-replies are available on the base product.
• UI and call flow setup can feel complex and require time to learn.
• AI tools and advanced monitoring are add-ons that raise per-user cost.
• No global texting support for many countries.
• Every plan enforces a user minimum, which excludes solo operators.

Team Collaboration Falls Short

Aircall supports call commenting and assignment, which helps hand off follow-ups. Still, you cannot tag teammates in text threads, recordings, or call summaries. That omission forces more context switching when teammates try to resolve a ticket or continue a sales conversation. 

For teams that require tight collaboration within their phone system, this gap creates additional work and increases back-and-forth communication in other apps.

Texting and Messaging Limits

Aircall provides basic SMS and MMS. Advanced messaging features, such as scheduled messages, auto-replies, and text templates, require third-party apps or development work on the API. Suppose your workflows depend on:

• Two-way texting
• Mass notifications
• Marketing-style message sequences

In that case, you will incur additional costs and integration effort compared to some VoIP alternatives that include richer messaging capabilities out of the box.

User Interface and Onboarding Friction

The Aircall UI can be steep to learn, particularly when you configure complex call flows. Onboarding often takes longer than teams expect, and admins spend time building and testing routing rules instead of training agents. Calls and texts are stored in separate parts of the app, which makes catching up on an account or a customer thread slower than on unified communications platforms.

Limited Advanced Contact Center Controls

Aircall covers call forwarding and hold. Nevertheless, it lacks several advanced controls used by mature contact centers, such as call barging, whisper coaching, and a full quality assurance toolset. The analytics dashboard offers basic metrics, and you must be on a higher plan to see more detailed data. 

Still, the reporting will not match platforms built for heavy analytics or workforce optimization. Dedicated workforce management features like call forecasting, agent scheduling, and performance monitoring are missing, which makes capacity planning harder.

Integration Constraints and Data Friction

Aircall integrates with many tools, but customers report limits in customization and synchronization. If your stack includes help desk software, marketing automation, or an ecommerce platform, you may hit gaps that force manual exports or custom engineering. 

Integration Customization Drawbacks

One G2 reviewer said, “There are limitations to the customizability of integrations, and I particularly dislike that they have two Salesforce integration versions, which prevent us from using the product for sales engagement. The Zapier actions available are also weak.” Those kinds of limits create data silos and extra process work for operations teams.

Call Quality and Reliability Issues

Some users occasionally experience dropped calls, latency, and poor audio quality. When reliable voice quality matters for sales conversions or high-stakes support, intermittent call problems become deal breakers. Test line stability and local network routing before committing, especially if uptime and audio clarity are critical to your business.

Pricing and How It Scales for Small Businesses

Aircall positions itself toward larger teams. Every plan has a minimum of three users, which immediately rules out solo or two-person operations. Key pricing points and fees include:

• Essentials: $30 per user per month for unlimited US and Canada calls and texts, call routing, up to one year of call recording storage, and a maximum of three teams per account with a three-user minimum.
• Professional: $50 per user per month for Salesforce integration, unlimited call recording storage, and up to six months of basic and advanced analytics with the three-user minimum.
• Custom enterprise: Contact for a quote to unlock API developer support, unlimited international outbound calls, and prioritized support with a 25-user minimum.

Additional Costs to Expect

• Aircall AI Assist add-on: $9 per user per month to get coaching metrics and sentiment scoring.
• Aircall AI Voice Agent: $0.99 per minute, which can grow expensive as call volume rises.
• International call rates and toll-free numbers may carry extra undisclosed fees.
  

To enable automatic call logging in Salesforce, you require the Professional plan and the AI Assist add-on. These layered charges push the total cost higher than some cloud phone competitors that include equivalent features in base tiers.

Customer Support Can Frustrate

Support experience varies. One Trustpilot reviewer wrote, “Customer service is frustrating at times. Often, I’m sent an article to troubleshoot a problem. The ticketing system can be confusing, as the type of problem isn’t always clear, making it difficult to submit a ticket. Calls aren’t always ‘crisp’, and lots of calls drop.

Our users weren’t taken care of by a person but just by multiple ‘articles’ being sent to us over and over again.” Slow response times and inconsistent help desk outcomes make some teams feel uncertain when issues affect revenue or operations.

Why you might look for Aircall alternatives

Aircall is a solid product for many use cases, but it may not be the best fit for every business model or budget. Suppose you need:

• Stronger messaging features
• Deeper CRM
• Help desk integration

Evaluating Alternatives and Priorities

In that case, advanced call center controls, more transparent pricing, or lower minimum user requirements, exploring VoIP alternatives, and call center software competitors make sense. What matters most to your team: Messaging, analytics, integration depth, or price per agent? Answer that question and then evaluate replacement providers that focus on those priorities.

Related Reading

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• OpenPhone or MightyCall
• Dialpad Competitors
• IVR Service Provider
• NICE Competitors
• JustCall Alternatives
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Top 18 Aircall Alternatives

1. Voice AI: Best for Fast, Natural Text-to-Speech for Content Creators and Educators

Voice AI offers text-to-speech that sounds natural and expressive, catering to creators, developers, and educators who require professional voiceovers quickly. Choose from a library of human-like AI voices, generate speech in multiple languages, and use the audio in:

• Videos
• Apps
• eLearning
• Podcasts

What Makes Voice AI Different from Aircall

Aircall focuses on cloud telephony, call handling, and basic SMS for contact centers and teams. Voice AI is not a contact center platform; it extends beyond voice calling by offering synthetic speech generation and voice cloning that Aircall does not provide.

Key VoIP Features

• Multilingual TTS: Produce natural-sounding speech in multiple languages with adjustable emotion and pacing for localization.
• Voice variety and cloning: Access a library of distinct voices and create custom voice models for brand consistency.
• Developer APIs: Integrate TTS into apps, IVR prompts, and eLearning platforms via REST APIs and SDKs.

Why Voice AI is a Great CCaaS Alternative

• IVR and Prompts Upgrade: Replace robotic IVR prompts with natural TTS to improve caller experience and CSAT.
• Rapid Content Production: Generate professional voiceovers for training, knowledge bases, and automated messaging without studio time.
• Integration-ready: Utilize APIs to seamlessly integrate high-quality AI speech into contact center IVR, callback messages, and outbound campaigns.

2. Five9: Best for Scalability and Omnichannel Self-Service

Five9 is a cloud contact center platform built for scale and omnichannel customer engagement, offering VoIP, workforce management, and AI analytics to complex operations.

What Makes Five9 Different from Aircall

Aircall targets voice-first teams with basic SMS. Five9 adds unified engagement across chat, email, social, and video, and includes advanced WFM features and built-in predictive dialing that Aircall lacks on standard plans.

How Five9 Compares Directly to Aircall

Five9 supplies a full CCaaS stack, including forecasting, in-call coaching, and automated Agent Assist. Aircall offers conversational analytics and outbound dialing, but requires add-ons for similar AI and workforce management capabilities.

Key VoIP Features

• Five9 Video: Escalate interactions to video with screen sharing, file exchange, and annotations during calls.
• SMS and MMS routing: Route and track messaging from initial contact to resolution within queues.
• IVR with speech recognition: Inbound and outbound IVR flows with optional speech recognition for self-service.

Why Five9 is a Great CCaaS Alternative

• Digital Engagement: Centralize web chat, social messaging, email, and voice in one agent workspace.
• Employee Engagement Suite: Forecasting, scheduling, gamification, and automated coaching improve agent retention and performance.
• Advanced Dialer Modes: Predictive, power, preview, and progressive dialing for efficient outbound campaigns.

3. Nextiva: Best for Digital-First Small Businesses

Nextiva combines cloud telephony, customer engagement, reputation management, and automation in a digital-first package built for small and growing businesses.

What Makes Nextiva Different from Aircall

Aircall provides voice calling and SMS for phone-centric teams. Nextiva extends beyond that with reputation management across review sites, unlimited video meetings, team collaboration, and a step-up Enterprise CCaaS option.

How Nextiva Compares Directly to Aircall

Nextiva integrates reviews and social support into the inbox, offering unified communications features such as team chat, file sharing, and video conferencing that Aircall does not include in its core plans.

Key VoIP Features

• Reputation Management: Consolidate social mentions and online reviews into a single inbox and trigger alerts for new feedback.
• Intelligent Virtual Agents: Omnichannel self-service with real-time sentiment analysis and GenAI-assisted responses.
• Video Conferencing: Unlimited video meetings and customer-facing video calls are included on most plans.

Why Nextiva is a Great CCaaS Alternative

• Workforce Engagement Management: Forecasting, scheduling, gamification, and custom scorecards for agents.
• Secure Payment Agent Assist: PCI-compliant tools that let customers input payment details without agents seeing card data.
• Nextiva AI: Speech to text, sentiment analysis, language translation, and data loss prevention for compliance and insights.

4. Talkdesk: Best for Industry-Specific CCaaS Solutions

Talkdesk delivers an omnichannel contact center with industry templates, advanced automation, and AI that help regulated and vertical teams deliver consistent service.

What Makes Talkdesk Different from Aircall

Aircall covers voice and SMS. Talkdesk offers omnichannel messaging, robust AI tools like Copilot for live Agent Assist, biometric authentication, and broader API access on lower-tier plans than Aircall.

How Talkdesk Compares Directly to Aircall

Talkdesk focuses on deep automation, no-code workflow designers, and integrated AI that suggest next-best-actions during calls—capabilities Aircall restricts to high-end add-ons.

Key VoIP Features

• Advanced Call Routing: Build routing based on CRM data, business hours, skills, and IVR choices.
• Mobile Conversations App: Handle inbound and outbound calls from any device with the Talkdesk mobile app.
• Proactive Outbound Engagement: Power, predictive, and preview dialing plus event-triggered SMS notifications.

Why Talkdesk is a Great CCaaS Alternative

• Copilot for Agents: Real-time transcription, context-aware suggestions, and post-call summaries driven by integrated knowledge bases.
• Customer Experience Analytics: Live and historical insights, keyword detection, and performance wallboards for ops leaders.
• Autopilot Automation: No-code Automation Designer for IVAs and omnichannel self-service using intent analysis and GenAI.

5. Dialpad: Best for Affordable UCaaS and Live Analytics

Dialpad combines unified communications and an AI-rich contact center, designed for teams that require collaboration and actionable speech analytics without incurring high costs.

What Makes Dialpad Different from Aircall

Aircall centers on telephony and SMS. Dialpad adds team messaging, video conferencing, AI Agent Assist, and real-time conversation detection that flags moments in calls.

How Dialpad Compares Directly to Aircall

Dialpad’s built-in AI creates live assist cards, detects custom moments, and produces automatic recaps. Aircall requires add-ons and still provides fewer real-time AI features.

Key VoIP Features

• Dialpad Ai Meetings: Video conferencing with screen sharing, recording, whiteboards, and meeting transcripts.
• Analytics and Transcription: Real-time sentiment, heat maps, IVR analytics, and CSAT scoring.
• SPAM Call Detection: AI-driven spam filtering to reduce nuisance calls.

Why Dialpad is a Great CCaaS Alternative

• Ai Agent Assist: Real-time guidance and knowledge base integration that reduces average handle time.
• Custom Moments: Trigger alerts and manager interventions when specific phrases or risks occur in live calls.
• AI-powered Recaps: Automatic summaries, action items, and highlights to speed post-call workflows.

6. NICE CXone: Best for Enterprise AI Omnichannel Communication

NICE CXone is an enterprise-grade CCaaS platform built around AI, analytics, and workforce engagement for complex contact center operations.

What Makes NICE CXone Different from Aircall

Aircall offers voice-first calling and basic analytics. NICE CXone delivers full omnichannel automation, a la carte AI modules, and extensive WFM capabilities designed for large-scale operations.

How NICE CXone Compares Directly to Aircall

NICE CXone offers in-depth GenAI analytics, advanced forecasting with multiple algorithms, and automated in-call coaching. Aircall cannot match the breadth of enterprise analytics or the modular AI ecosystem.

Key VoIP Features

• Unified Admin Console: Single pane for managers and supervisors to manage voice and digital channels.
• Enlighten Actions: GenAI analytics that answer operational questions using historical and real-time data.
• Voice Recording and Storage: Flexible recording, playlists, and compliance-friendly storage options.

Why NICE CXone is a Great CCaaS Alternative

• Workforce Engagement Management: Forecasting, scheduling, gamification, and long-term resource planning with many forecasting models.
• Autopilot Self-Service: Conversational NLU and machine learning to resolve many issues without live agents.
• Enlighten Copilot: Real-time agent guidance using sentiment, conversation history, and KB data.

7. Genesys: Best for Agent Optimization and Customer Engagement

Genesys focuses on intelligent routing, agent optimization, and predictive engagement for enterprises that require personalized omnichannel experiences.

What Makes Genesys Different from Aircall

Aircall covers voice and SMS for small to medium-sized operations. Genesys adds omnichannel routing, predictive engagement, and deep AI-driven agent assistance designed for complex customer journeys.

How Genesys Compares Directly to Aircall

Genesys offers advanced predictive routing and engagement tools, along with a comprehensive WEM suite. Aircall is more cost-effective for pure voice teams, while Genesys is better suited for organizations that need sophisticated omnichannel orchestration.

Key VoIP Features

• IVR and Call Flow Builder: Build flows with business hour logic, upsell prompts, and special announcements.
• Flexible Voice Channel: Support for cloud, hybrid, or on-prem deployments with secure routing.
• Omnichannel Context Carryover: Maintain conversation context across channels for seamless handoffs.

Why Genesys is a Great CCaaS Alternative

• Predictive Engagement: Engage web visitors at the right moment with automated outbound messages tailored to their behavior.
• Agent Copilot: Live assistance, workflow automation, and automated summaries to improve first contact resolution.
• Workforce Engagement Management: Automated forecasting, intraday management, and adherence tracking.

8. 8×8: Best for Global Businesses Needing Flexible Pricing

8×8 combines unified communications and an omnichannel contact center with international calling options and flexible plans for globally distributed teams.

What Makes 8×8 Different from Aircall

Aircall offers telephony and SMS. 8×8 delivers broader collaboration tools, higher participant video capacity, and robust international calling packages, along with advanced outbound dialing.

How 8×8 Compares Directly to Aircall

8×8 offers co-browsing, in-depth conversation analytics, and expanded digital channel coverage. Aircall matches core telephony but lacks 8×8’s analytics and global calling depth.

Key VoIP Features

• Global Voice Calling: Unlimited calling to select countries, depending on plan level.
• 8×8 Work: Desktop and mobile app with video, messaging, and telephony in one place.
• Video Conferencing: Support for up to 500 participants and post-meeting insights.

Why 8×8 is a Great CCaaS Alternative

• Co-browsing and Remote Control: Agents can view and control customer screens to speed resolution.
• Conversation IQ: Real-time transcription, keyword clouds, sentiment trends, and automated scoring.
• AI-enabled Self Service: Visual IVR builder and pre-built paths for intelligent self-service.

9. RingCentral: Best for Mid-Size Remote Call Centers

RingCentral offers a unified communications suite and a scalable contact center, featuring strong security and built-in AI capabilities for distributed teams.

What Makes RingCentral Different from Aircall

Aircall focuses on phone lines and basic SMS. RingCentral introduces rich collaboration tools, an expanded integration ecosystem, and RingSense AI for sales and routing intelligence.

How RingCentral Compares Directly to Aircall

RingCentral bundles video meetings, APIs, and advanced routing with conversational AI in standard plans. Aircall charges for some advanced capabilities or restricts them to the top tiers.

Key VoIP Features

• RingCentral Video: Large meeting capacity with breakout rooms, whiteboards, and collaborative notes.
• Business SMS/MMS: Automated notifications and messaging are included across plans.
• High Availability and Security: 99.999% uptime, SSO, and enterprise security controls.

Why RingCentral is a Great CCaaS Alternative

• AI Intelligent Routing: Conversational AI determines intent and routes customers to the best agents.
• RingSense for Sales: Automated call summaries, CRM integrations, and performance scoring to boost revenue teams.
• Advanced Compliance: End-to-end encryption, MFA, and HIPAA capabilities for regulated industries.

10. Grasshopper: Best for Solopreneurs and Budget Small Teams

Grasshopper offers an affordable virtual phone system that routes a business number to personal devices, includes vanity numbers, and provides basic receptionist features.

What Makes Grasshopper Different from Aircall

Aircall targets teams needing a full VoIP contact center. Grasshopper is a lightweight business phone system designed for individual entrepreneurs and tiny teams who primarily use mobile phones.

How Grasshopper Compares Directly to Aircall

Grasshopper lacks advanced call center functionality like omnichannel routing, WFM, and deep analytics. It provides simpler call handling, which keeps setup and cost low.

Key VoIP Features

• Vanity Numbers and Custom Greetings: Brand-friendly numbers and personalized greeting workflows.
• Virtual Receptionist: Basic IVR and call routing to mobile devices.
• Mobile App Accessibility: Manage calls and messages from your smartphone.

Why Grasshopper is a Great CCaaS Alternative

• Cost Effectiveness: Low pricing for solopreneurs who need business calls without enterprise features.
• Simplicity: Minimal setup and transparent billing for teams that do not require CCaaS capabilities.
• Mobile-first Design: Seamless integration with personal devices to avoid new hardware purchases.

11. OpenPhone: Best for Mobile-First Startups and Small Teams

OpenPhone delivers a mobile-first business phone system with shared numbers, call recording, and a streamlined inbox for teams that use phones and messaging on the go.

What Makes OpenPhone Different from Aircall

Aircall is contact center-oriented and desktop-friendly. OpenPhone focuses on mobile usability, simple shared inbox workflows, and transparent pricing for startups.

How OpenPhone Compares Directly to Aircall

OpenPhone offers shared numbers and easy mobile management, but lacks enterprise-level omnichannel capabilities and advanced workforce management features. It trades depth for speed and simplicity.

Key VoIP Features

• Shared Phone Numbers: Multiple users share lines with straightforward assignment and history.
• Multi-channel Inbox: Consolidate calls, SMS, and voicemails into a single thread per contact.
• Call Recording and Transcription: Capture and transcribe calls for coaching and compliance.

Why OpenPhone is a Great CCaaS Alternative

• Rapid Onboarding: Teams can set up business lines quickly without complex admin consoles.
• Mobile Emphasis: Strong native apps and SMS-first workflows to support remote teams.
• Predictable Pricing: Clear plans that scale with headcount for early-stage companies.

12. Zoom Phone: Best for Teams That Already Use Zoom Meetings

Zoom Phone integrates telephony into the Zoom ecosystem, offering calling, call queues, and analytics alongside existing video meeting workflows.

What Makes Zoom Phone Different from Aircall

Aircall focuses on standalone telephony. Zoom Phone combines phone services with Zoom Meetings and Webinars for unified meeting and calling experiences.

How Zoom Phone Compares Directly to Aircall

Zoom Phone is tightly integrated with the Zoom meeting experience and can lower friction for teams already invested in Zoom. It has limits on shared number texting and concurrent shared-line calls, making it suitable for companies with lower simultaneous call needs.

Key VoIP Features

• Shared Numbers and CRM Integrations: Call history and CRM context linked to Zoom profiles.
• Advanced Analytics (Power Pack): Historical call reporting and performance metrics for supervisors.
• Desk Phone Compatibility: Support for physical desk phones on supported plans.

Why Zoom Phone is a Great CCaaS Alternative

• Tight Meeting Integration: Seamless transition between calls and video meetings for client-facing interactions.
• Familiar UX: Staff who use Zoom Meetings adapt quickly to the phone interface.
• Add-on Flexibility: Power Pack and add-ons offer targeted analytics with minimal effort.

13. Phone.com: Best for Price-Sensitive Small Teams with Moderate Volume

Phone.com focuses on affordability and offers core communication tools with flexible usage-based pricing for teams with moderate call volumes.

What Makes Phone.com Different from Aircall

Aircall targets modern contact centers. Phone.com offers essential VoIP features with usage-based billing, helping small teams and startups reduce their costs.

How Phone.com Compares Directly to Aircall

Phone.com lacks Aircall’s deeper integration with CRM systems and advanced contact center routing, but it achieves lower cost and more straightforward pricing for smaller operations.

Key VoIP Features

• Voice Tagging and Call Queues: Basic call routing and customer tagging for small teams.
• Video Conferencing and Fax Support: Add-ons for video calls and legacy fax needs.
• Usage-based Pricing: Pay for minutes and features rather than per-seat flat rates.

Why Phone.com is a Great CCaaS Alternative

• Budget Control: The cost structure favors lower-volume customers who require flexibility.
• Essential Feature Set: Useful for teams that only require core telephony and light collaboration.
• Simplicity: Straightforward admin and lower learning curve than full CCaaS platforms.

14. GoToConnect: Best for Unified Communications with Integrated Meetings

GoToConnect bundles phone, meetings, and messaging in a single platform that works well for teams that want an integrated communication suite.

What Makes GoToConnect Different from Aircall

Aircall focuses on telephony features for customer contact. GoToConnect combines UCaaS and contact center elements, integrating them into the broader GoTo product family.

How GoToConnect Compares Directly to Aircall

GoToConnect adds hot desking, personal meeting rooms, and closer integration with meeting and webinar tools. Aircall offers simpler telephony with stronger contact center routing options.

Key VoIP Features

• Call Center Tools: Basic contact center functionality combined with PBX features.
• Hot Desking and Personal Meeting Rooms: Support for flexible workplaces and recurring virtual rooms.
• Integrations with GoTo Products: Tight connections to GoToMeeting and other collaboration tools.

Why GoToConnect is a Great CCaaS Alternative

• Unified Suite: A single vendor for phone, meeting, and messaging streamlines vendor management.
• Contact Center Add-ons: Optional contact center features for teams not yet ready for a complete CCaaS solution.
• Familiar UX for GoTo Users: Low friction for organizations already using GoTo Meeting.

15. OnSIP: Best for Businesses That Want to Keep Existing Numbers

OnSIP offers hosted VoIP with flexible plans, allowing users to retain their current phone numbers while adding modern calling features.

What Makes OnSIP Different from Aircall

Aircall focuses on full cloud contact center features. OnSIP emphasizes simple migration, number portability, and customizable pricing with a la carte add-ons.

How OnSIP Compares Directly to Aircall

OnSIP gives more control over number retention and incremental feature purchases. Aircall offers a more integrated contact center workspace for teams that require omnichannel operations.

Key VoIP Features

• Number Portability: Keep your existing phone numbers and transfer them to a hosted VoIP solution.
• Skill-based Routing: Route calls by agent skills and priority for better queue management.
• Video Conferencing and Call Recording: Add conferencing and recording as needed.

Why OnSIP is a Great CCaaS Alternative

• Flexible Costing: Add only the features you need to control operating expenses.
• Customizable Deployments: Configure call flows and routing without heavyweight contracts.
• Preserve Numbers: Useful for businesses that value continuity of phone numbers and customer recognition.

16. Ooma Office: Best for Simple, Low-Cost Phone Systems

Ooma Office is a straightforward business phone service designed for ease of use and affordability, catering to small teams.

What Makes Ooma Different from Aircall

Aircall targets teams needing richer contact center capabilities. Ooma offers simple telephony features, including ring groups and virtual fax, with minimal setup and predictable pricing.

How Ooma Compares Directly to Aircall

Ooma suits companies that want a low-cost phone system without omnichannel or advanced analytics. Aircall offers greater integration and contact center tools for teams with high call volumes.

Key VoIP Features

• Call Blocking and Ring Groups: Basic controls to manage incoming calls and distribute them across teams.
• Conference Calling: Built-in conferencing without extra complexity.
• Virtual Fax: Legacy support for teams that still rely on faxing.

Why Ooma Office is a Great CCaaS Alternative

• Ease of Use: Quick setup and simple admin for teams that prioritize straightforward telephony.
• Budget-Friendly: Low monthly pricing for businesses that don’t require CCaaS scalability.
• Reliable Feature Set: Enough capabilities for most small operations without complication.

17. Twilio Flex: Best for Highly Customizable Developer-Driven Contact Centers

Twilio Flex is a programmable contact center platform that developers use to build tailored communication workflows and omnichannel experiences.

What Makes Twilio Flex Different from Aircall

Aircall offers an out-of-the-box contact center with limited deep customization. Twilio Flex offers full programmability for voice, SMS, chat, and WhatsApp, providing complete control over the UI and routing logic.

How Twilio Flex Compares Directly to Aircall

Twilio Flex demands developer resources but delivers unmatched flexibility for integration, custom routing, and bespoke agent interfaces. Aircall is faster to deploy for standard use cases.

Key VoIP Features

• Omnichannel API: Connect voice, SMS, chat, and messaging channels via programmable APIs.
• Custom Interface: Build agent desktops and workflows tailored to exact process needs.
• Intelligent Routing: Implement custom logic for skills, CRM data, and external signals.

Why Twilio Flex is a Great CCaaS Alternative

• Full Customization: Control every interaction point for unique business processes.
• Integration Power: Deep hooks to CRMs, databases, and back-office systems for unified context.
• Scale with Code: Use infrastructure and APIs to scale and automate complex contact center behaviors.

18. JustCall: Best for Customer Service Teams That Need Global Coverage

JustCall is a global business communications platform with features specifically designed for sales and customer service teams, offering integrations and analytics to support multi-country operations.

What Makes JustCall Different from Aircall

Aircall provides a unified telephony workspace. JustCall emphasizes integrations, WhatsApp messaging, and international availability, but has restrictions like limited base numbers and extra charges for toll-free minutes on basic plans.

How JustCall Compares Directly to Aircall

JustCall offers over 100 integrations and queue callback, but users should note the per-number limits and SMS gating that apply to higher tiers. Aircall may offer simpler per-user number policies depending on the plan.

Key VoIP Features

• Wide Integration Library: Connect to CRMs, helpdesks, and productivity tools for call logging.
• Call Menus and Queue Callback: Manage inbound flows with menu systems and hold callbacks for customers.
• WhatsApp and Bulk SMS: Messaging channels available with plan upgrades to support outreach.

Why JustCall is a Great CCaaS Alternative

• Global Reach: Operates in over 70 countries with localized number support for international teams.
• Sales and Service Tooling: Built-in features aimed at improving agent productivity and reporting.
• Flexible Analytics: Advanced reporting and dashboards to track agent metrics and campaign performance.

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How to Choose the Right Aircall Alternative

Start by creating a one-page checklist you can use for each vendor, then:

• Score vendors on the same criteria to ensure fair comparisons.
• Break the checklist into these blocks: business size, must-have features, budget and total cost, integrations, user experience, call quality and reliability, and customer support.
• Test two finalists with a short pilot or trial using the checklist to assess their performance under real-world conditions.

What Your Business Size Means for Phone Systems and Contact Center Tools

Small teams need simplicity and low monthly cost. They benefit from virtual phone numbers, softphone apps, and an easy setup that does not require telecom expertise. Mid-sized companies need more routing options, CRM integration, and moderate reporting capabilities. Enterprises require:

• Multi-site support
• Advanced call center features
• Role-based permissions
• Global numbers

How many seats will you add in the next 12 months and 36 months? Use that projection to check whether a vendor can scale seats, channels, and concurrent calls without extensive migration work.

The Features You Really Need: Build a Must-Have List Before You Shop

Start by listing core capabilities you cannot live without, then add nice-to-have items. Typical must-haves:

• VoIP phone service
• Call routing
• IVR
• Call recording
• Call queueing
• CRM sync
• Softphone apps for desktop and mobile
• Basic reporting

Advanced Feature Prioritization

Advanced features to consider include:

• AI-powered coaching
• Real-time agent assist
• Sentiment analysis
• Workforce management
• Omnichannel support
• Programmable APIs

Which features reduce friction for agents and which ones improve customer self-service? Rank features 1 to 5 and use that score when evaluating alternatives.

Your Budget: Estimate Total Cost of Ownership, Not Just the Sticker Price

Compare per-seat fees, usage minutes, premium feature add-ons, porting charges, and integration setup fees. Ask about onboarding costs and any limits that trigger upgrades, such as concurrent call caps or storage caps for recordings. 

Look for transparent pricing pages and request a test invoice for 12 months to reveal hidden fees. What is your break-even point if higher productivity reduces handling time or churn?

Integration Capabilities: Make Sure the Phone System Connects to Your Stack

Map your critical tools such as CRM, help desk, ticketing, marketing automation, single sign-on, and reporting tools. Confirm the vendor offers native integrations or robust APIs and webhooks. Ask how contact records are matched with calls, whether click to call works from your CRM, and if call data appears in your existing dashboards. 

If you have custom workflows, test the API with a developer during a trial and check how long typical integration projects take.

User Experience: Adoption Wins or Loses the Rollout

• Watch how fast new users learn the UI. 
• Run a 7 to 14-day pilot with a cross-section of users from junior agents to managers. 
• Evaluate the admin console for provisioning and role management. 
• Check training materials, in-app help, and whether the vendor provides onboarding coaching. 

Ask these questions during trials: Can reps log in from mobile with the same features? How do supervisors whisper or barge into calls? And how intuitive is call transfer and conference?

Reliability and Call Quality: Treat Uptime and Audio Clarity as Non-negotiable

Request the vendor s SLA and ask about:

• Regional points of presence
• Redundancy
• Packet loss tolerances
• Codec support

Technical Testing and Compliance

Run live call tests from your offices and home networks. Measure MOS scores or just listen for jitter, echo, and dropouts during peak hours. Confirm call recording storage policies and compliance options for industries subject to specific regulations. What failover options are available if your internet connection drops?

Customer Support: The Difference Between Rescue and Frustration

• Check support hours, response time targets, and channels: chat, phone, email, and enterprise success manager. 
• Read reviews for real cases where support mattered: migrations, porting numbers, and outage responses. 
• Ask about documentation quality, community forums, and whether paid support tiers include a dedicated account manager. 
• During trials, log a support ticket and note response speed and technical depth.

How to Run a Short Pilot that Exposes Real Strengths and Weak Points

Choose two finalists and run a 14-day pilot using real call volumes and real agents. Include scenarios, such as:

• Incoming sales calls
• Transfers
• Conference calls
• After-hours routing
• A simulated outage

Measure KPIs: average handle time, missed calls, call quality, first response time, and agent satisfaction. Additionally, test integrations by pushing leads from calls into your CRM and verifying that no duplicates or missing fields occur.

Scorecard Template: Convert Impressions into Objective Decisions

Create columns for each criterion and use 1 to 5 scores. Weight the columns: For example, 25% features, 20% integrations, 15% cost, 15% call quality, 15% UX, and 10% support. Total the weighted scores and use them to rank vendors. Which vendor scores highest when you apply your weighting to real trial data?

Common Trade-Offs You Will Face and How to Choose Between Them

Simplicity often costs flexibility. Deep features usually come at a higher cost and require administrative time. Global coverage may require multiple carriers, which raises complexity. Prioritize actions that reduce operational risk or increase revenue today. Ask vendors to show comparable customers and references in your industry and with similar seat counts.

Final Practical Next Steps You Can Do Today

Pick three vendors and request trial accounts. Build your checklist and scorecard. Line up a developer to test one API call and schedule two agent sessions on the first day of each trial. Reserve time to run the 14-day pilot and prepare one set of pilot scripts for your agents. Which vendor will you test first?

Related Reading

• Conversational Business Texting
• CX One Inc
• Dialpad News
• Conversational AI for the Enterprise
• CCXML
• CXP Software
• Dialpad Port Out
• Dialpad AI
• Dialpad Costs
• Difference Between Chatbot and Conversational AI
• Contact Center Solution
• Dialpad IVR

Try Our Text-to-Speech Tool for Free Today

Voice AI turns text into natural-sounding speech that carries emotion and personality. Utilize the platform to streamline hours of recording work by producing voiceovers for:

• Videos
• Courses
• Automated phone prompts

Choose from a library of AI voices, export audio for editing, or stream speech directly into an IVR system to power auto attendant and menu prompts for support lines.

How Voice AI Complements Aircall Alternatives and Cloud Phone Systems

If you run a cloud phone system or evaluate Aircall alternatives, consider adding high-quality text-to-speech upgrades to every customer touch point. Replace default outbound messages and hold music with natural voices. 

Integrate speech into hosted PBX, VoIP platforms, and virtual phone solutions to handle intake calls, route callers, and reduce agent load with clearer automated responses.

Integrating TTS into IVR, Call Routing, and Contact Center Workflows

Connect Voice AI to IVR engines and contact center software to generate prompts on the fly. Use the API to feed dynamic content, such as customer names, appointment times, and ticket details, into speech. Combine with call routing, call queues, and auto attendant logic so the system answers with context-aware narration that keeps callers engaged.

Developer Tools for Real-Time Voice and Telephony Integration

Developers can use the Voice AI API and SDKs to stream text to speech in real time. Add SSML tagging, adjust speaking rate, and tune intonation for a better caller experience. Webhooks and REST endpoints let CRM integrations and helpdesk platforms trigger TTS for outbound campaigns, appointment reminders, and IVR menus.

Voice Quality That Sounds Human and Carries Emotion

Voice AI focuses on prosody and natural cadence, so audio avoids that robotic, flat tone. Manage emphasis, pause length, and expressive cues to align with the brand voice. Need a friendly support voice or a crisp sales tone? Select voices across languages and accents and preview them immediately.

Multilingual Support for Global Call Centers and eLearning

Generate speech in multiple languages to serve diverse customer bases and students. Use language selection to provide localized IVR menus and training narration. This reduces translation friction and speeds deployment for global teams.

Use Cases for Content Creators, Developers, and Educators

Create course narration, podcast intros, and explainer voiceovers without the need for studio time. Developers can add spoken feedback to mobile apps and web widgets. Educators can produce accessible audio versions of lessons and assessments for learners who prefer listening to reading.

Security Compliance and Enterprise Readiness

Voice AI supports secure APIs and encrypted data transport for integration with enterprise telephony and CRM systems. Deploy in production with role-based access, logging, and audit trails to meet internal security requirements for customer service and sales calls.

How Voice AI Works with Call Recording Analytics and Workforce Tools

Feed generated prompts into call recording systems and analytics pipelines so transcripts include TTS segments with clear markers. This improves speech recognition accuracy and enables supervisors to use call monitoring and coaching tools more effectively.

Questions to Ask When Picking a TTS Partner for Your Phone System

Which telephony platforms does the service integrate with? Can it stream speech in real time to IVR engines and softphone apps? Does the API support SSML and dynamic field injection? What options are available for customizing voice and selecting an accent? How is data managed to ensure compliance with industry regulations?

Getting Started Fast and Trying Voice AI for Free

Sign up for a free trial, pick a voice, and generate sample prompts to test in your IVR or contact center. Run a quick A/B test against your current recordings to measure improvements in call completion and containment. Want help connecting to a specific Aircall alternative or hosted PBX? Please let us know which integration you use so we can outline the next steps.