AI Voice Agents for Utilities Industry
Answer More Calls, Cut Costs, and Improve Customer Experience
Discover AI Voice Agents for Utilities Industry
Stay On. All Day, Every Day
Utility companies face increasing pressure from rising energy cost, high call volumes, higher operational costs, and the need to serve diverse customers across multiple channels, without stumbling.
Using advanced technologies, our AI voice agents, built specifically for utility industry, operate 24/7, and respond to inbound calls in over 50 languages. The result? Improved customer engagement, reduced maintenance costs, and better services that scale as your business grow.
Smart Features Built for Utility
Our AI-powered voice agents are made with cutting-edge technology and trained with utility-specific data. Here’s how they help energy companies and utility service providers boost overall efficiency:
Natural Language Understanding
Identifies customer intent quickly, whether they’re asking about energy usage, billing, or reporting outages.
Speech Recognition + Synthesis
Holds warm, human, fluent two-way conversations. No robotic undernotes.
Multilingual Voice Support
Speak to customers in 50+ languages. Offer inclusive, global-ready service.
24/7 Availability
Handles queries around the clock, especially during peak demand, outages, or emergencies.
Artificial Intelligence That Learns and Improves
Learns from past interactions, customer data, and customer behavior to continually boost accuracy and relevance.
Respond Faster, Spend Less
Our AI voice solutions play critical roles, far beyond just automation. Unlike the traditional customer support methods, AI tools help you improve customer service, reduce frustration in communication, drive efficiency, and cut down on operational costs across multiple touchpoints.
Faster Service
Slash wait times by responding to routine inquiries from multiple callers, simultaneously.
Lower Costs
Reduce budget spent on large call centers and human agents for boring, repetitive tasks.
Better Experience
Improve customers’ satisfaction by personalizing responses, and sending proactive service updates.
Built for Growth
Easily manage increasing demands, especially during weather-related surges and other peak demand season, without extra staff.
Using AI Advantage to Scale
Implementing AI assistants can be a game-changer for the utilities sector and other industries
Burdened with energy transitions, security concerns, rising costs of services, and growing customer data than ever, AI voice agents bridges client-customer communication gap. With the smart agent, you can:
Manage everyday routine calls and receive real-time utility alerts
Use historical data to improve client interactions and classify customers
Reduce human error and mitigate risks in customer data collection
Deliver personalized experiences as customer energy demands grow
Experience The AI Voice Advantage
Don’t let long hold times, missed calls, or limited availability ruin your operations.
Our AI voice agents can help you enhance service delivery
Book your free demo today and experience operational excellence in action.
Frequently Asked Questions
How long does setup take?
Most utility providers are fully implemented within a week.
Will it replace my support team?
No. It rather complements your team by handling routine and after-hours calls, freeing agents for decision making and more complex cases.
Can AI voice understand utility-specific terms?
Yes, it’s trained using industry terminology, including terms related to grid load, grid stability, asset maintenance, energy consumption, renewable energy, energy saving measures, and capital expenditures.
What languages does it support?
Over 50, including English, Spanish, French, Mandarin, and more.