Call Containment That Resolves More Calls, Reduces Costs, And Improves CX
Maximize call containment with AI-driven voice agents.
Discover AI Voice Agents for Call Containment
Cut Costs, Resolve Faster
Expect containment-driven cost reductions and faster resolutions. Companies using Voice AI see typical deflection of 30 to 50 percent of routine calls, freeing agents for high value work and lowering cost per call.
How AI Improves Call Containment
Natural Language Conversations That Contain Calls
Voice AI Agents understand intent and respond naturally so routine inquiries are resolved without transfers. The result is higher containment because callers get clear, conversational answers rather than frustrating menu loops.
IVR And Telephony Integration
Integrate with your existing IVR and phone system without ripping and replacing hardware or workflows. Integration keeps current call routing intact while adding intelligent containment where it matters most.
Context Aware Escalation
The platform connects to your existing IVR and CRM to keep workflows intact and sync data in real time. Integration-ready design lets IT modernize triage without major changes to telephony infrastructure. This reduces project scope and shortens approval cycles.
Multilingual Containment And Global Scale
Support callers in their native language with human-sounding AI voices so more calls are resolved across geographies. Our platform scales to millions of calls concurrently while maintaining consistent containment quality.
Tangible Benefits From Better Containment
Cut Costs By Reducing Live Agent Load
Automating routine calls reduces staffing pressure and lowers cost per call. You will reallocate agents to revenue or complex tasks while realizing 30 to 50 percent cost savings on common interactions.
Improve Customer Satisfaction With Faster Resolution
Natural, human-sounding conversations remove friction that drives abandonment and complaints. Faster resolutions and no hold times translate into measurable improvements in CSAT and NPS.
Scale Instantly For Peak Demand
AI agents scale dynamically so you never miss a call during spikes or campaign periods. This means you can maintain consistent containment and service levels without hiring temp staff.
Secure And Compliant Operations
Operate in regulated markets with confidence thanks to enterprise-grade controls and certifications. Security and compliance reduce risk while enabling broader use across healthcare, finance, and insurance.
Where Call Containment Matters Most
Customer Support And FAQ Automation
Replace tedious IVR menus with AI that answers billing, order status, and common account questions. The outcome is fewer transfers, faster solutions, and a lower cost to serve for high volume inquiries.
Outbound Lead Qualification And Booking
Automate callbacks, appointment scheduling, and lead qualification with voice agents that follow your script and escalate high-value leads. This drives more conversions while freeing sales staff to close deals.
Appointment Reminders And Post Care
Use AI agents for reminders, confirmations, and routine follow ups so agents focus on exceptions. Patients and customers appreciate consistent, timely outreach and fewer dropped interactions.
Regulated Market Support
Deploy in healthcare, finance, and insurance environments where compliance matters. Our platform supports necessary controls so you can contain calls without jeopardizing privacy or regulatory requirements.
Implement Containment Without Ripping And Replacing
No-Code Agent Setup In Minutes
Create custom AI phone agents with no development work and the templates provided. Your team can launch inbound and outbound agents quickly while retaining full control over scripts and behavior.
Works With Existing IVR, CRM, And Telephony
Plug our agents into current systems so containment is introduced incrementally. This preserves your telephony investment while adding intelligence where call containment yields the most benefit.
Real-Time Data Sync And Reporting
Agents sync caller context and outcomes to your CRM in real time so supervisors always have the latest information. Accurate reporting enables continuous improvements to containment logic and performance.
Enterprise Security And Compliance
Deploy with confidence thanks to ISO 27001, SOC2, HIPAA, and GDPR aligned controls. Security features reduce implementation risk and make it practical to contain calls that include sensitive data.
Support And Training
Our onboarding includes role-based training and playbooks so teams learn agent behavior and escalation rules. Ongoing support and tuning services help you keep containment performance steady as call volume changes.
Before And After Call Containment
Before: Rigid IVR And Long Wait Times
Legacy IVR forces callers through long menus and often ends in transfers to busy agents. Low containment and frustrated customers increase repeat contacts and raise overall support costs.
After: Conversational AI That Resolves Calls
AI agents engage callers naturally and resolve common requests without a transfer, increasing containment and reducing handle time. Agents only receive complex calls with full context, which improves first contact resolution.
Daily Operations: What Changes For Agents
Frontline staff handle fewer repetitive inquiries and focus on escalations and high-value conversations. This shift improves morale and productivity while lowering training and staffing overhead.
Emotional Outcome For Customers And Teams
Customers get the relief of fast, accurate answers and feel understood during calls. Teams gain confidence because AI handles volume reliably and securely, leaving staff to do higher impact work.
Get Started: Demos, Trials, And ROI
Request An Executive Demo
See a concise demo that focuses on containment metrics and expected ROI for your contact center. The demo highlights how agents resolve calls and the expected lift in containment rates.
Technical Walkthrough
Schedule a deep dive with our architects to review integration, security, and deployment details. This session shows how the solution plugs into your IVR and CRM with minimal disruption.
Frequently Asked Questions About Call Containment
What Is Call Containment And Why Does It Matter?
Call containment means resolving caller needs within the automated system instead of transferring to a live agent. Higher containment reduces costs, shortens resolution times, and improves customer satisfaction by avoiding menu frustration.
How Much Can I Expect To Reduce Agent Volume?
Typical enterprise outcomes show 30 to 50 percent deflection of routine calls when AI agents are applied to high volume tasks. Actual results depend on call mix, existing IVR performance, and the scope of automated use cases.
Will This Work With My Current IVR And CRM?
Yes. The platform integrates with existing IVR, telephony, and CRM systems so you avoid ripping and replacing infrastructure. Integration preserves current routing while adding conversational containment where it delivers the most value.
How Fast Can We Deploy A Pilot?
Most organizations can launch a pilot in days to weeks depending on scope and connectors. No-code tools allow you to create AI voice agents quickly and begin measuring containment and ROI in a short timeframe.
Can The AI Handle Multiple Languages And Accents?
Our AI supports multiple languages and natural sounding voices so you can contain calls across geographies. Language capability improves containment by matching caller expectations and reducing misunderstandings.
How Do You Handle Sensitive Or Regulated Data?
We operate with enterprise security controls and certifications like ISO 27001, SOC2, HIPAA, and GDPR alignment to support regulated use cases. These protections enable containment of calls that include sensitive customer information with confidence.
What Happens When A Call Must Escalate To A Human?
When escalation is required the AI hands off full context including intent and prior dialog to the live agent. That handoff reduces repeat questioning and speeds resolution so escalation does not undo containment gains.
How Do You Measure Containment Performance?
Containment is tracked by measuring the share of calls resolved without agent transfer and time to resolution for those calls. Dashboards sync with your CRM in real time so you can track containment improvements and tune agent behavior.