Real Time Agent Assistance That Turns Every Agent Into a Top Performer
Transform your contact center with Real Time Agent Assistance.
Discover AI Real Time Agent Assistance
Boost Conversions Effortlessly
Reduce average handle time and increase conversion by surfacing the right prompt at the right moment. Our platform integrates with your existing systems so agents hit targets faster with zero disruption to workflows.
Real Time Agent Assistance Benefits And Enterprise Outcomes
Cut handle time and operational cost
Intelligent prompts and script adherence reduce average handle time while maintaining quality. Clients report measurable AHT reductions by guiding agents through calls rather than forcing them to search, which leads to lower cost per interaction.
Accelerate new agent productivity
Real time coaching compresses onboarding from months into days by surfacing process checklists and knowledge at the agent desktop. The result is reduced training spend and faster roster readiness.
Eliminate compliance risk
Automated disclosure reminders and live compliance checks prevent violations before they occur. The platform logs audit trails and supports HIPAA PCI and GDPR workflows so auditors get the records they need.
Boost revenue and conversions
Contextual sales prompts and objection handling increase conversion rates during live calls. This means your team captures upsell and cross sell opportunities as they happen instead of relying on after call outreach.
How Real Time Agent Assist Works In Your Contact Center
Real time conversation intelligence
Live analysis of speech and call context surfaces next best actions, sentiment flags, and guided scripts. This contextual guidance keeps conversations on track and lets supervisors intervene only when needed.
Knowledge AI at the desktop
Search and surface product and policy answers from your knowledge base in seconds so agents stay in conversation. Integration with your CRM ensures prompts reflect customer history and account details.
Supervisor assist and coaching
Supervisors get a live dashboard with sentiment alerts and whisper prompts to support agents during critical moments. The dashboard replaces reactive QA sampling with proactive intervention and coaching suggestions.
Seamless integrations and automation
Native connectors to major CCaaS and CRM systems keep workflows intact while adding intelligence. Automated dispositions and after call summaries remove manual tasks and improve data accuracy.
Enterprise Features That Power Agent Performance
Intelligent handoffs and context summaries
Context rich summaries ensure transfers keep customer momentum and prevent repeat information requests. Agents gain time back and customers get consistent experiences across touchpoints.
Smart scripts and dynamic prompts
Scripts adapt to conversation context so agents see the precise language they should use. This standardizes brand voice and reduces variability across your agent population.
Alerts and real time prompts
Configurable visual alerts notify agents and supervisors of negative sentiment or compliance risk. These prompts help agents course correct and maintain call quality without pausing the interaction.
Summarization and post interaction automation
Automatic call summaries populate CRM fields and create follow up tasks after each interaction. This automation reduces after call work and improves contact record accuracy.
Use Cases That Deliver Measurable Results
Financial services and compliance
Live disclosure prompts and identity verification guidance prevent regulatory violations during account and loan calls. The platform supports industry specific controls so agents follow required scripts while still closing business.
Healthcare and HIPAA safe interactions
Privacy first prompts and authorized sharing checks keep patient conversations compliant. Empathy and sentiment guidance helps agents manage sensitive situations while preserving clinical accuracy.
Technology support and troubleshooting
Diagnostic prompts and API documentation links guide agents through multi step technical troubleshooting. Escalation intelligence routes complex issues to the right tier with complete context.
Sales enablement for contact centers
Real time objection handling and upsell prompts create revenue moments across support calls. Sales leaders see direct attribution from prompts to conversions without increasing handle time.
Proof Points And Measurable ROI
Enterprise results
Customers see reductions in average handle time and faster agent proficiency through live guidance. These operational gains translate into lower cost per interaction and improved CSAT for complex enterprise environments.
Selected metrics
Typical outcomes include mid to high double digit improvements in key areas such as conversions and time to productivity for new hires. We present baseline to projected improvements during discovery so you know the expected impact.
Customer stories
Short case summaries show how teams scaled performance without hiring by using live coaching and automation. Each story highlights metrics, timeline, and integration approaches to set realistic expectations.
Calculate expected ROI
A quick ROI calculator shows potential savings and revenue impact based on your call volume and current metrics. Use it to inform budget conversations and shorten procurement cycles.
Integrate Quickly With Enterprise Security And SLAs
Fast integration with zero disruption
We integrate with major CCaaS and CRM platforms so your agents keep using familiar tools. Integration focuses on adding intelligence without changing routing or core workflows, so business operations stay stable.
White glove deployment and SLAs
Dedicated onboarding and tailored service level agreements ensure the rollout meets your operational targets. The implementation timeline outlines clear milestones from pilot to full scale production.
Pilot and scale
Start with a defined pilot to measure impact against your current baselines and verify integration assumptions. From pilot to full rollout we provide documented milestones, success metrics, and a clear scaling plan so stakeholders can track progress.
Data privacy and compliance
End to end encryption and zero retention options protect sensitive data and meet enterprise governance. SOC2, GDPR and HIPAA support is built in and available with signed agreements for regulated customers.
Ongoing optimization and support
Post rollout, we provide performance analytics and coaching recommendations to continuously improve outcomes. Your team gets a partnership focused on measurable agent development and long-term operational gains.
FAQ About Real Time Agent Assist And Deployment
How does real time agent assist differ from post call QA?
Real time agent assist provides coaching and compliance prompts during a live interaction rather than after the fact. This adds immediate corrective action so agents follow required scripts and resolve issues in the moment, which reduces repeat calls and improves first call resolution.
What integrations are supported out of the box?
The platform offers native connectors to major contact center and CRM systems including Genesys Cisco Avaya Amazon Connect and Salesforce. These connectors surface customer context and let the assist layer provide prompts without disrupting current routing or recording workflows.
How do you protect sensitive customer data?
We provide end to end encryption and a zero retention mode so data does not persist on our servers unless you choose otherwise. Enterprise customers can request SOC2 and HIPAA compliant deployments with signed data processing agreements and strict access controls.
How long does implementation take?
Typical pilot timelines run between four and eight weeks depending on scope and integrations. That timeline covers performance analysis, custom coaching design pilot deployment and production rollout with documented milestones for visibility.
Can the assist guidance be customized to our scripts?
Yes. Guidance is fully configurable to match your brand voice and compliance requirements and can include dynamic script branching. We work with your training and QA teams to map behaviors into prompts that standardize performance across agents.
What measurable improvements can we expect?
Enterprises commonly see reductions in average handle time and faster time to productivity for new hires along with increases in conversions and compliance monitoring. Performance varies by environment but we provide a baseline to projected metrics during discovery.
How does supervisor assist work in practice?
Supervisors see a live dashboard with sentiment and compliance alerts across active conversations. They can whisper coaching tips or escalate calls with context so intervention is focused and minimally disruptive to agents and customers.
Do you offer SLA and enterprise support?
We provide white glove onboarding and enterprise SLAs tailored to your operation size and uptime needs. Dedicated support teams and ongoing optimization services help ensure sustained improvement and predictable performance.