Intelligent Call Routing That Cuts Costs and Improves Customer Experience
Transform your customer experience with Intelligent Call Routing.
Discover AI Voice Agents for Intelligent Call Routing
Satisfaction Without Extra Staff
Intelligent Call Routing routes each caller to the right outcome fast so you spend less on live agents and customers get answers immediately. Lower your cost per call and increase satisfaction without adding staff.
How Intelligent Call Routing Works
Natural Language Intent Detection
Our AI listens to caller intent in real time and classifies requests with high accuracy. That means common tasks like billing questions or appointment scheduling are routed to automated handlers instantly instead of to a queue.
Automated Call Deflection
Automated handlers resolve routine inquiries without a human on the line which reduces queue pressure and wait times. The result is fewer transferred calls and more capacity for complex issues that need a human touch.
Escalation With Full Context
When escalation is required the system passes conversation transcripts and intent metadata to the right agent. This lets the human start handling high value calls right away and prevents repeat questions.
Multi Language And 24 7 Availability
Every intercepted call is logged with timestamps, caller ID, and audio to create admissible evidence. Preformatted evidence packages speed claims and support settlements under TCPA rules.
Integration With Existing Infrastructure
The routing layer plugs into your IVR CRM and telephony stack so there is no rip and replace. This preserves existing investments and speeds time to value.
Intent Confidence And Tuning
The system reports intent confidence scores to help teams monitor and tune flows over time. That data makes it simple to target improvements where accuracy matters most.
Cut Costs and Improve CSAT With AI Driven Routing
Reduced Handling Costs
Customers see 30 to 50 percent lower call handling costs after deploying our AI agents because routine volume is handled automatically. That helps you reallocate the budget from headcount toward strategic programs.
Higher Call Deflection Rates
You can deflect up to 70 percent of routine calls away from live agents for FAQs billing and scheduling. Real pilot data will show the right target for your call mix so you can plan staffing and SLA changes.
Faster Resolutions and Better CSAT
Faster answers mean higher satisfaction and fewer repeat calls. The system resolves many queries on first contact so customer effort and frustration drop noticeably.
Better Agent Utilization
Agents spend more time on complex revenue generating interactions rather than repetitive tasks. This improves morale, reduces training churn and increases the value of every agent hour.
Capabilities Designed for Enterprise Contact Centers
No Code AI Agent Builder
Build and launch AI phone agents in minutes with a visual workflow editor. This means you do not need developers to automate routine inbound and outbound calls and you can iterate quickly.
Real Time CRM Syncing
Calls and customer data sync instantly with your CRM so agents and systems always have up to date context. That reduces call transfers and gives customers a smooth experience.
Human Like Voice Models
AI voices deliver natural cadence, emotion and clarity so interactions feel human. Customers get a familiar conversational tone that reduces friction compared with robotic prompts.
Omnichannel and Inbound Outbound Support
Handle both incoming customer support calls and outbound outreach from the same platform. Consistent routing logic improves conversion and reduces manual coordination between teams.
Customization and Business Rules
Apply your own escalation rules, priority segments and routing logic so AI acts in line with your business needs. This ensures sensitive or high value calls always reach the best human available.
Integrate Intelligent Call Routing With Your Existing Systems
Works With Your Phone Systems
The routing layer connects to existing PBX and cloud telephony so there is no replacement of core infrastructure. This keeps your current investments intact and reduces project risk.
Plug Into IVR and CRM
Integrations feed intent and transcript data into your IVR and CRM so callers get consistent service. That means agents see context and customers avoid repeating information.
Fast Deployment and Quick Testing
Most organizations can deploy a pilot in hours and scale in days with minimal IT involvement. Rapid pilots let you measure deflection and adjust conversation flows quickly.
Enterprise Security and Compliance
We maintain SOC2 HIPAA and GDPR ready controls to protect customer data and meet regulatory needs. This lets you operate in regulated industries without surprises.
Use Cases That Prove Value
Customer Support and FAQ Automation
Route billing and account questions to AI handlers so customers get instant answers. The result is dramatic queue reduction and faster resolution for typical inquiries.
Appointment Booking and Scheduling
Automate bookings confirmations and reminders with natural voice agents to reduce no shows and lower staff scheduling workload. This helps operations scale without more people.
Outbound Lead Qualification
Let AI handle initial qualification calls and surface only warm leads for sales teams. This increases sales efficiency and conversion rates by focusing human time on high potential prospects.
Regulated Industries and Callbacks
Handle routine insurance healthcare and finance queries while preserving compliance and audit trails. That means safe automation in environments where rules and privacy matter most.
Before and After Scenario
Before automation agents handled repetitive calls leading to long waits and burnout. After implementing intelligent call routing routine calls are automated and agents focus on complex high value work resulting in cost savings and better morale.
Security Compliance and Enterprise Readiness
Compliance Standards
SOC2 HIPAA and GDPR ready controls protect call recordings and customer data. This reduces compliance risk and allows safe use across finance, healthcare and insurance.
Scalability and Reliability
Our platform handles unlimited simultaneous calls so seasonal spikes do not create downtime. That means predictable performance when demand surges for campaigns or service events.
Enterprise Deployments and References
Trusted by Fortune 500 customers for secure large scale deployments we provide SLAs and professional services to support launch and scaling. Customers report measurable reductions in handling cost and faster time to resolution.
See Intelligent Call Routing in Action
Request a Demo
Schedule a tailored demo to see routing outcomes for your common call types. A demo shows projected deflection and cost savings using your volumes and call mix.
Contact Sales Or Technical Team
Book a call with sales for pricing and procurement questions or with a solutions engineer to discuss integrations and timelines. Conversations focus on your priorities and risk profile.
FAQ About Intelligent Call Routing
What Is Intelligent Call Routing And How Does It Differ From Traditional IVR
Intelligent Call Routing uses conversational AI to determine caller intent and route or resolve calls instead of forcing menu navigation. The approach results in faster resolutions, fewer transfers and a more natural experience that reduces customer effort.
How Quickly Can We Deploy Intelligent Call Routing In Our Contact Center
Most organizations can launch a pilot within days and expand in weeks because the platform integrates with your existing telephony and CRM. Fast pilots let you measure deflection rates and tune routing without disrupting current operations.
What Percentage Of Calls Can Intelligent Call Routing Deflect
Results vary with call mix but enterprises often see deflection rates up to 70 percent for routine requests like billing scheduling and FAQs. Real world pilots give an accurate projection for your specific environment.
How Does Intelligent Call Routing Escalate To Live Agents
When the AI detects a complex issue it transfers the call with full context plus transcripts and intent metadata. This reduces repeat questions and lets the agent handle the underlying problem faster.
Is Intelligent Call Routing Secure And Compliant For Regulated Industries
Yes the platform is built with SOC2 HIPAA and GDPR ready controls and supports audit friendly logging. This enables safe automation in healthcare finance and insurance without exposing customer data improperly.
Will Intelligent Call Routing Work With Our Current CRM And Phone System
The routing layer connects to common CRMs PBX and cloud telephony systems to maintain existing workflows. Integrations keep data in sync and ensure agents continue to use the tools they already trust.
What Kind Of Cost Savings Can We Expect From Intelligent Call Routing
Customers report 30 to 50 percent reductions in call handling costs by automating routine volume and improving agent focus. A customized ROI brief will map expected savings to your call volumes and staffing structure.
Do We Need Developers To Create AI Voice Agents For Intelligent Call Routing
No code tools let business teams build and iterate AI phone agents without developer support. This speeds time to launch and reduces project backlog while still allowing technical customization when needed.