{"id":8354,"date":"2025-06-06T11:29:57","date_gmt":"2025-06-06T11:29:57","guid":{"rendered":"https:\/\/voice.ai\/hub\/?p=8354"},"modified":"2025-09-15T18:08:22","modified_gmt":"2025-09-15T18:08:22","slug":"lgpd","status":"publish","type":"post","link":"https:\/\/voice.ai\/hub\/ai-voice-agents\/lgpd\/","title":{"rendered":"LGPD &#8211; Compliant AI Voice Agent"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8354\" class=\"elementor elementor-8354\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-309391a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"309391a0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9619e08\" data-id=\"9619e08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c85c847 elementor-widget elementor-widget-heading\" data-id=\"3c85c847\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI voice agents are helping businesses. But privacy comes first<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38dd605d elementor-widget elementor-widget-text-editor\" data-id=\"38dd605d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">In a short time, <a href=\"https:\/\/voice.ai\/ai-voice-agents\/\">AI voice agents<\/a> have become the digital front desk for many businesses. Think of\u00a0<a href=\"https:\/\/voice.ai\/ai-voice-agents\/banking\/\" target=\"_blank\" rel=\"noopener\">banks<\/a>\u00a0automating customer inquiries.\u00a0<a href=\"https:\/\/voice.ai\/ai-voice-agents\/healthcare\/\" target=\"_blank\" rel=\"noopener\">Health<\/a>\u00a0providers offering voice-based appointment scheduling.\u00a0 No doubt, AI voice tools are helping businesses ease communication and save on the cost of labor.<\/p><p>But given that these AI-powered voice agents process sensitive personal data, such as recorded user voices, names, phone numbers, locations, and even purchase history, they should be accountable for the data subjects entrust to them.\u00a0<\/p><p>This calls for data protection laws, which shield data subject&#8217;s fundamental rights. In Brazil, this body of regulatory obligations is called LGPD.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16eff96 elementor-widget elementor-widget-text-editor\" data-id=\"16eff96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\">In this guide, we\u2019ll go over:<\/p><ul><li><p>What the LGPD really is<\/p><\/li><li><p>Who should comply to LGPD<\/p><\/li><li><p>How AI voice agents can meet LGPD compliance<\/p><\/li><li><p>What happens if they don\u2019t<\/p><\/li><\/ul><div><span style=\"font-size: 17px;\"><span data-sheets-root=\"1\">This might help: <a class=\"in-cell-link\" href=\"https:\/\/voice.ai\/ai-voice-agents\/\" target=\"_blank\" rel=\"noopener\">voice agents solution<\/a> for creating custom voice agents that engage users in real-time. You can streamline communication while ensuring data privacy with ease.<\/span><\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b2600cc elementor-widget elementor-widget-heading\" data-id=\"5b2600cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">First, what is LGPD?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-720071e3 elementor-widget elementor-widget-text-editor\" data-id=\"720071e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><a href=\"https:\/\/pt.wikipedia.org\/wiki\/Lei_Geral_de_Prote%C3%A7%C3%A3o_de_Dados_Pessoais\">LGPD<\/a>\u00a0stands for Lei Geral de Prote\u00e7\u00e3o de Dados, Brazil\u2019s data protection law modeled closely after Europe\u2019s General Data Protection Regulation,\u00a0<a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/gdpr\/\" target=\"_blank\" rel=\"noopener\">GDPR<\/a>. It governs how organizations collect, use, store, and share personal data.<\/p><p>If you use an AI voice agent that processes customer information (such as names, contact info, preferences, or\u00a0 voice recordings), you\u2019re by default required to be LGPD compliant.<\/p><p>In July 2024, the ANPD ordered Meta to stop the use of Brazilians&#8217; personal data for training its AI models. The national data protection authority cited risks to fundamental rights and the lack of clear user consent. Although Meta wasn&#8217;t fined, this case shows the ANPD&#8217;s proactive stance on data protection and LGPD compliance.<\/p><p>Whether for small legal entities or large corporations, issues as transparency aren&#8217;t just necessary in data processing, they are strict enforceable laws against data breaches.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed50633 elementor-widget elementor-widget-heading\" data-id=\"6ed50633\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who needs to comply with the Brazilian data protection law?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11b73af6 elementor-widget elementor-widget-text-editor\" data-id=\"11b73af6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">If your business operates in Brazil or processes personal data of people located in Brazil then the general data protection law applies to you. This includes:<\/p><ul><li><p>Local startups using AI to handle support tickets<\/p><\/li><li><p>Healthcare providers with smart appointment AI voice agents<\/p><\/li><li><p><a href=\"https:\/\/voice.ai\/ai-voice-agents\/ecommerce\/\">E-commerce<\/a> brands with voice-enabled checkout bots<\/p><\/li><li><p>Banks using biometric data, like voice ID systems<\/p><\/li><\/ul><p>No matter your business size, if you process people\u2019s data, you\u2019re responsible for protecting it and would be held liable when personal databases are compromised.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34604473 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"34604473\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/voice.ai\/contact-sales\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78230af6 elementor-widget elementor-widget-image\" data-id=\"78230af6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"593\" height=\"392\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/secure-ai-agent.jpg\" class=\"attachment-full size-full wp-image-8350\" alt=\"\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/secure-ai-agent.jpg 593w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/secure-ai-agent-300x198.jpg 300w\" sizes=\"(max-width: 593px) 100vw, 593px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-575228e4 elementor-widget elementor-widget-heading\" data-id=\"575228e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What makes an LGPD-compliant AI voice agent ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2693d3 elementor-widget elementor-widget-text-editor\" data-id=\"c2693d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Today every voice assistant out there is smart, or so they claim. So, for your business, in addition to their smartness, the best AI agents must respect data subjects rights and build systems that guard it.<\/p><p>Now, let\u2019s go over some basic elements that make an AI voice agent pass the LGPD compliance test:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36be1ef elementor-widget elementor-widget-text-editor\" data-id=\"36be1ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Clear, informed consent<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30f9f240 elementor-widget elementor-widget-text-editor\" data-id=\"30f9f240\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Before collecting any personal data, data subjects must be told what specific data is collected, why it\u2019s collected, and how it will be used.<br \/>For instance, if your voice bot asks for a Cadastro de Pessoas F\u00edsicas number (CPF) to verify a user identity, the bot must first read out a statement explaining the reason for the data collection, to which data subjects agrees .<\/p><p>Opening a good communication channel will help ensure both the data subjects and the processing agents are in sync as to the purpose of the data collection and safety of such data, during and after the processing period.<\/p><p>Also important, data subjects should be able to withdraw their consent with ease at any time they so desire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e72dcb8 elementor-widget elementor-widget-text-editor\" data-id=\"e72dcb8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Strong personal data protection measures<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78024a0 elementor-widget elementor-widget-text-editor\" data-id=\"78024a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">You need to safeguard all sensitive data against data breaches. Some common risk mitigation efforts include using data encryption, investing in secured storage, prioritizing access controls, and introducing role-based user permissions among your team.<\/p><p>In July 2023, the Brazilian National Data Protection Authority (ANPD) issued its first fine under the LGPD for violations including the lack of a legal basis for data processing and failure to appoint a\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Data_protection_officer\" target=\"_blank\" rel=\"noopener\">Data Protection Officer<\/a>.<\/p><p>Now you can see how even smaller entities are not spared from the Brazilian data protection law, and that a single oversight while processing personal data can be costly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64fb8a3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"64fb8a3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/voice.ai\/contact-sales\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16b0297d elementor-widget elementor-widget-image\" data-id=\"16b0297d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"610\" height=\"411\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice-ai-agent-secure.jpg\" class=\"attachment-full size-full wp-image-8348\" alt=\"secure ai voice agent\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice-ai-agent-secure.jpg 610w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice-ai-agent-secure-300x202.jpg 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58719d1 elementor-widget elementor-widget-text-editor\" data-id=\"58719d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>User rights to access, edit, and delete<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96badf2 elementor-widget elementor-widget-text-editor\" data-id=\"96badf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Under LGPD, data subjects can request access to their data collected, ask for it to be corrected, delete it entirely, or transfer it to another provider.<\/p><p>Your AI agent should be able to assist users in making these requests, or redirect them easily.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27fd627 elementor-widget elementor-widget-text-editor\" data-id=\"27fd627\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Restrictions on cross-border data transfers<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52299c9 elementor-widget elementor-widget-text-editor\" data-id=\"52299c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">If your AI vendor stores data on servers outside Brazil, the general data protection law requires guarantees of similar data protection, specific contractual clauses, or similar security practices that protect personal data of data subjects.<\/p><p>Some top brands like <a href=\"http:\/\/Voice.ai\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Voice.ai<\/strong><\/a> offers Brazilian server options and other technical and administrative measure that complies to LGPD standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54ec02d2 elementor-widget elementor-widget-heading\" data-id=\"54ec02d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What happens if you don\u2019t comply to general data protection law?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc63885 elementor-widget elementor-widget-text-editor\" data-id=\"3bc63885\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Of course, there are stiff penalties for non-compliance.<\/p><p>First, defaulting organization will pay up to 2% of annual revenue of the\u00a0 past year, or R$50 million for each violation, whichever is higher.<\/p><p>Also, the ANPD may temporarily suspend or permanently ban data processing activities of Brazilian processing agents that trample on data subjects rights.<br \/>The regulatory body may further disclose the company\u2019s violations publicly which will harm your brand trust.<\/p><p>So beyond fines and court cases, non compliance to the local data protect laws can hurt your reputation, which is one of your most valued assets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e2a096 elementor-widget elementor-widget-heading\" data-id=\"0e2a096\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to ensure LGPD compliance for your AI Voice agent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b49be2a elementor-widget elementor-widget-text-editor\" data-id=\"b49be2a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Here\u2019s your checklist of security measures that&#8217;ll keep you compliant while handling customer data:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0312269 elementor-widget elementor-widget-text-editor\" data-id=\"0312269\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Understand the law<\/strong><\/h3><p>You (and your team) should know the basics of LGPD. You can read more about ANPD and LGPD compliance on their <a href=\"https:\/\/www.gov.br\/anpd\/pt-br\" target=\"_blank\" rel=\"noopener noreferrer\">official website<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6009663 elementor-widget elementor-widget-text-editor\" data-id=\"6009663\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Choose the right vendor<\/strong><\/h3><p>Use AI voice solutions built with compliance in mind. Voice.ai, for instance, integrates consent prompts, secure storage, and quick access to user data, all while staying smart to get the job done.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bae9f9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8bae9f9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/voice.ai\/contact-sales\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-273e203e elementor-widget elementor-widget-image\" data-id=\"273e203e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1494\" height=\"835\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/04\/voice-agent.jpg\" class=\"attachment-full size-full wp-image-7698\" alt=\"\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/04\/voice-agent.jpg 1494w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/04\/voice-agent-300x168.jpg 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/04\/voice-agent-1024x572.jpg 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/04\/voice-agent-768x429.jpg 768w\" sizes=\"(max-width: 1494px) 100vw, 1494px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f9b04 elementor-widget elementor-widget-text-editor\" data-id=\"93f9b04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Run regular data audits<\/strong><\/h3><p>Do thorough audit on what data your agent collects, why it\u2019s collected, where it\u2019s stored, and who has access. Also, review contracts with third-party services, set data retention policies, and flag potential risks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adb5984 elementor-widget elementor-widget-text-editor\" data-id=\"adb5984\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Make consent a built-in feature<\/strong><\/h3><p>Design systems to log consent every time data is processed. Consider creating a dashboard to manage, track, and update user permissions in real time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3abf6 elementor-widget elementor-widget-text-editor\" data-id=\"7e3abf6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Train your teams<\/strong><\/h3><p>Train every employee who interacts with data, especially customer service agents and IT staff.<br \/>Teach them about data access rights, breach protocols, and how to handle user data requests.<br \/>The\u00a0 goal is to make data privacy and protection a culture in your organization, not just some checklist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c50e86b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4c50e86b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/voice.ai\/contact-sales\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2affd6ae elementor-widget elementor-widget-heading\" data-id=\"2affd6ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Voice.ai is built for compliance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e62ac elementor-widget elementor-widget-text-editor\" data-id=\"62e62ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Voice.ai isn\u2019t your regular voice assistant platform, it\u2019s uniquely designed with security, clarity, and compliance at its core. From smart consent flows to regional data storage, businesses across Brazil trust it to handle their high-privacy conversations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0800bff elementor-widget elementor-widget-heading\" data-id=\"0800bff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Data privacy is no longer optional<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-118ee3c7 elementor-widget elementor-widget-text-editor\" data-id=\"118ee3c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Customers in Brazil care about how their data is used. And so do regulators.<\/p><p>If your AI voice agent isn\u2019t compliant, it\u2019s not just a legal risk, it&#8217;s a signal to your customers that their trust may be misplaced. But with the right partner, compliance doesn\u2019t have to be complex. Agents like <a href=\"http:\/\/Voice.ai\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Voice.ai<\/strong><\/a> is one of the few trusted names that offer super smarter services while staying fully LGPD compliant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b0678 elementor-widget elementor-widget-heading\" data-id=\"46b0678\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Question on LGPD and AI Voice Agents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-366189ff elementor-widget elementor-widget-text-editor\" data-id=\"366189ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong> Can I use AI voice agents without recording calls?<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1c51e elementor-widget elementor-widget-text-editor\" data-id=\"da1c51e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Yes. But if you\u2019re collecting data (such as names and phone numbers), you still need user consent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19332510 elementor-widget elementor-widget-text-editor\" data-id=\"19332510\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>What if my AI platform is based outside Brazil?<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab37e39 elementor-widget elementor-widget-text-editor\" data-id=\"2ab37e39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">As long as it processes Brazilian user data, LGPD applies. Choose a provider who respects this.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48f411f2 elementor-widget elementor-widget-text-editor\" data-id=\"48f411f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>Is anonymous data also subject to LGPD?<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28fe3476 elementor-widget elementor-widget-text-editor\" data-id=\"28fe3476\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">No. But if there\u2019s any chance the data could be traced back to a user (even if indirectly), it must be treated as personal data.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca315d3 elementor-widget elementor-widget-text-editor\" data-id=\"6ca315d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-pm-slice=\"1 1 []\"><strong>How often should I audit my data practices?<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20d6046d elementor-widget elementor-widget-text-editor\" data-id=\"20d6046d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Best practice, at least once every 6 months, or after any major system update.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0270203 elementor-widget elementor-widget-text-editor\" data-id=\"0270203\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Understanding LGPD compliance is crucial for Brazilian operations, and similarly, businesses should be aware of the stringent data regulations for <a class=\"ng-star-inserted\" href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/gdpr\/\" target=\"_blank\" rel=\"noopener\">GDPR compliant AI voice agents<\/a> in Europe, the vital security protocols for <a class=\"ng-star-inserted\" href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/hipaa\/\" target=\"_blank\" rel=\"noopener\">HIPAA-compliant AI voice agents<\/a> in healthcare, the additional data safeguarding measures introduced by <a class=\"ng-star-inserted\" href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/hitech\/\" target=\"_blank\" rel=\"noopener\">HITECH compliance<\/a>, and the overall benefits provided by <a class=\"ng-star-inserted\" href=\"https:\/\/voice.ai\/ai-voice-agents\/healthcare\/\" target=\"_blank\" rel=\"noopener\">healthcare AI voice agents<\/a> in managing patient interactions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1808b191 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"1808b191\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/voice.ai\/contact-sales\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a Call Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e914a5 elementor-widget elementor-widget-global elementor-global-5856 elementor-widget-image\" data-id=\"41e914a5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1494\" height=\"685\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice.ai-last.jpg\" class=\"attachment-full size-full wp-image-8552\" alt=\"\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice.ai-last.jpg 1494w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice.ai-last-300x138.jpg 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice.ai-last-1024x470.jpg 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/06\/voice.ai-last-768x352.jpg 768w\" sizes=\"(max-width: 1494px) 100vw, 1494px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fceceac elementor-widget elementor-widget-template\" data-id=\"fceceac\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"9768\" class=\"elementor elementor-9768\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-494dacc3 e-flex e-con-boxed e-con e-parent\" data-id=\"494dacc3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6de9da25 elementor-widget elementor-widget-text-editor\" data-id=\"6de9da25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong><a href=\"https:\/\/voice.ai\/ai-voice-agents\/use-cases\/\">See more AI voice agent use cases<\/a><\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why data protection matters, what the law demands, and how to stay compliant, while building trust with customers using AI voice technology<\/p>\n","protected":false},"author":1,"featured_media":8356,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[],"class_list":["post-8354","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-voice-agents"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>LGPD - Compliant AI Voice Agent - Voice.ai<\/title>\n<meta name=\"description\" content=\"Get AI voice agents compliant with Brazil\u2019s data protection law - LGPD - ensuring your data is secure and handled properly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/lgpd\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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