What is Zoom Phone and Why Might You Need an Alternative?<\/h2>\n\n\n\n![\"zoom](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-47-1024x473.png\")
<\/figure>\n\n\n\nZoom Phone is a cloud-based business phone system<\/a> that extends Zoom beyond video meetings. It enables teams to make and receive VoIP calls, send SMS messages, and manage contacts from a single unified platform.<\/p>\n\n\n\nThe service works across desktop apps, iOS, and Android, and supports desk phones, allowing employees to switch seamlessly between softphones and SIP phones without compromising the user experience. <\/p>\n\n\n\n
Features include: <\/p>\n\n\n\n
\n- Intelligent call routing<\/li>\n\n\n\n
- Voicemail transcription<\/li>\n\n\n\n
- Hold music<\/li>\n\n\n\n
- Call transfer<\/li>\n\n\n\n
- Conferencing<\/li>\n\n\n\n
- Integrations with:\n
\n- Collaboration tools<\/li>\n\n\n\n
- Calendars<\/li>\n\n\n\n
- Directory services<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
Why Zoom Phone Appeals to Teams and Small IT Shops<\/h3>\n\n\n\n
Why do companies pick Zoom Phone to start? Convenience and familiarity. For organizations already using Zoom Meetings or Webinars, the added Phone module uses the same interface and account provisioning. That reduces training and speeds adoption for end users. <\/p>\n\n\n\n
IT admins get streamlined onboarding: <\/p>\n\n\n\n
\n- Number assignment<\/li>\n\n\n\n
- User provisioning<\/li>\n\n\n\n
- Basic dial plan controls\u00a0<\/li>\n<\/ul>\n\n\n\n
Core telephony functions are available out of the box, including: <\/p>\n\n\n\n
\n- Call forwarding<\/li>\n\n\n\n
- Voicemail<\/li>\n\n\n\n
- Direct inward dialing<\/li>\n\n\n\n
- Softphone apps<\/li>\n\n\n\n
- Bundled domestic calling plans on select tiers<\/li>\n<\/ul>\n\n\n\n
Integrations with Microsoft 365 and Google Workspace make calendar sync and contact lookup simple for many teams. Many startups and smaller teams choose Zoom Phone because billing is consolidated, and the platform enables them to transition to full VoIP quickly and easily.<\/p>\n\n\n\n
When Businesses Start Looking for a Different Business Phone System<\/h3>\n\n\n\n
What pushes companies to evaluate Zoom Phone alternatives? Growth and specialized needs. <\/p>\n\n\n\n
As teams scale, gaps emerge: <\/p>\n\n\n\n
\n- Limited omnichannel support<\/li>\n\n\n\n
- Fewer advanced call center features<\/li>\n\n\n\n
- Additional costs for higher-tier analytics<\/li>\n\n\n\n
- Call queue dashboards<\/li>\n<\/ul>\n\n\n\n
Shared line SMS is not supported, and companies that want shared inboxes or team-managed numbers often run into constraints. CRM connectivity is available for Salesforce and HubSpot, but more comprehensive or in-depth integrations require additional work or API effort. Users report complexity in advanced settings, and some cite slow access to live support. <\/p>\n\n\n\n
Feature and Reliability Gaps for Contact Center and High-Volume Use<\/h4>\n\n\n\n
For contact centers, limitations such as simultaneous inbound calls on shared numbers, a lack of tiered call routing or advanced IVR without add-ons, or missing workforce management and call monitoring features become blockers. <\/p>\n\n\n\n
Call quality depends on a stable internet connection, and busy locations with weaker bandwidth often report: <\/p>\n\n\n\n
\n- Dropped calls<\/li>\n\n\n\n
- Jitter<\/li>\n\n\n\n
- Delays<\/li>\n<\/ul>\n\n\n\n
Scalability and Advanced Feature Gaps in Hosted PBX Solutions<\/h3>\n\n\n\n
Common pain points for teams<\/a> evaluating hosted PBX or UCaaS replacements include:<\/p>\n\n\n\n\n- Add-on overload:<\/strong> Analytics, call queue dashboards, or advanced reporting often sit behind higher plans.\u00a0\u00a0<\/li>\n\n\n\n
- Limited omnichannel:<\/strong> SMS and messaging for shared lines, web chat, or social channels are minimal.\u00a0\u00a0<\/li>\n\n\n\n
- CRM and API gaps:<\/strong> Narrower integration libraries and fewer webhooks or SDK options for custom contact center workflows.\u00a0\u00a0<\/li>\n\n\n\n
- Scalability and call concurrency limits:<\/strong> Shared numbers and basic routing do not match enterprise call queue needs.\u00a0\u00a0<\/li>\n\n\n\n
- Support and admin complexity:<\/strong> Advanced dial plan configuration and advanced PBX features can be cumbersome to manage.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n
What to Look for in the Best Zoom Phone Alternatives<\/h3>\n\n\n\n
What capabilities matter most when shopping for Zoom Phone alternatives? <\/p>\n\n\n\n
Focus on a mix of: <\/p>\n\n\n\n
\n- Telephony<\/li>\n\n\n\n
- Contact center features<\/li>\n\n\n\n
- Integrations<\/li>\n\n\n\n
- Platform openness<\/li>\n<\/ul>\n\n\n\n
A strong alternative delivers reliable HD audio, global calling, and local numbers, along with clear SLA-backed uptime for business continuity. <\/p>\n\n\n\n
Advanced Contact Center Features, Omnichannel, and Deep Integration Capabilities<\/h4>\n\n\n\n
It also offers hosted PBX features plus contact center tools such as: <\/p>\n\n\n\n
\n- IVR<\/li>\n\n\n\n
- Call queues<\/li>\n\n\n\n
- Skill-based routing<\/li>\n\n\n\n
- Call recording<\/li>\n\n\n\n
- Real-time call monitoring<\/li>\n\n\n\n
- Call whisper<\/li>\n\n\n\n
- Call barging<\/li>\n<\/ul>\n\n\n\n
Omnichannel routing, which encompasses SMS, MMS, web chat, email, and social messaging, becomes critical for support and marketing teams. Deep CRM integrations and open APIs enable you to embed calling into Salesforce, HubSpot, Zendesk, or custom backends, and automate workflows via webhooks or SDKs.<\/p>\n\n\n\n
Comparing Telephony, Contact Center, and Integration Capabilities<\/h3>\n\n\n\n
Key product attributes to compare:<\/p>\n\n\n\n
\n- Core telephony:<\/strong> VoIP, SIP trunking, number porting, local and toll-free numbers, and international calling.\u00a0\u00a0<\/li>\n\n\n\n
- Contact center features:<\/strong> IVR, skill-based routing, omnichannel queues, workforce management, and historical and real-time analytics.\u00a0\u00a0<\/li>\n\n\n\n
- Integrations and developer tools:<\/strong> native connectors for Salesforce and HubSpot, marketplace apps, REST APIs, webhooks, and SDKs for embedding softphones in web apps.\u00a0\u00a0<\/li>\n\n\n\n
- Reliability and performance:<\/strong> enterprise-grade uptime, quality of service options, and detailed call quality reporting.\u00a0\u00a0<\/li>\n\n\n\n
- Administrative controls:<\/strong> multi-site management, role-based access, analytics dashboards, and simple provisioning at scale.\u00a0\u00a0<\/li>\n\n\n\n
- Pricing structure:<\/strong> predictable per-user or per-seat licensing, clear add-on costs, and options for unlimited calling where relevant.\u00a0\u00a0<\/li>\n\n\n\n
- Hardware and endpoint support:<\/strong> compatibility with standard SIP phones, DECT handsets, and mobile softphone apps.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n
Matching Vendor Short-List Criteria to Business Goals and Team Type<\/h3>\n\n\n\n
Which of these features should lead your vendor short list<\/a> depends on whether you run a sales team, a customer support center, or a distributed enterprise with many offices. What matters most to you right now: call analytics, omnichannel routing, deeper CRM integration, or better SLAs and uptime?<\/p>\n\n\n\nRelated Reading<\/h3>\n\n\n\n\n- OpenPhone or MightyCall<\/a><\/li>\n\n\n\n
- OpenPhone Alternatives<\/a><\/li>\n\n\n\n
- Biz360<\/a><\/li>\n\n\n\n
- Aircall Alternatives<\/a><\/li>\n\n\n\n
- Call Routing Services<\/a><\/li>\n\n\n\n
- Cloudtalk Competitors<\/a><\/li>\n\n\n\n
- Dialpad AI Voice<\/a><\/li>\n\n\n\n
- Five9 Competitors<\/a><\/li>\n\n\n\n
- Dialpad Competitors<\/a><\/li>\n\n\n\n
- Five9 Alternatives<\/a><\/li>\n\n\n\n
- How Artificial Intelligence Is Transforming Contact Centers<\/a><\/li>\n\n\n\n
- Genesys Alternative<\/a><\/li>\n\n\n\n
- IVR Service Provider<\/a><\/li>\n\n\n\n
- Nextiva Alternatives<\/a><\/li>\n\n\n\n
- Multi Level IVR<\/a><\/li>\n\n\n\n
- JustCall Alternatives<\/a><\/li>\n\n\n\n
- NICE Competitors<\/a><\/li>\n\n\n\n
- Open Phone Alternatives<\/a><\/li>\n\n\n\n
- Nuance IVR<\/a><\/li>\n<\/ul>\n\n\n\n
Top 20 Zoom Phone Alternatives for Smarter Business Calls<\/h2>\n\n\n\n1. Voice AI<\/h3>\n\n\n\n![\"voice](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-58-1024x329.png\")
<\/figure>\n\n\n\nVoice AI offers a text-to-speech tool<\/a> that replaces tedious voiceover work with natural-sounding narration. It targets content creators, developers, and educators who need human-like voices fast, with multi-language support and a library of AI-powered voices.\u00a0<\/p>\n\n\n\nThe product emphasizes emotion and personality, so the audio feels authentic rather than robotic. Try the free option to hear how generated speech improves production quality.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Generate natural-sounding voices from text in multiple languages<\/li>\n\n\n\n
- Extensive library of voice styles and emotional tones<\/li>\n\n\n\n
- Fast export in standard audio formats for video and e learning<\/li>\n\n\n\n
- API access for developers and integration with production workflows<\/li>\n\n\n\n
- Custom voice cloning and voice adaptation options<\/li>\n\n\n\n
- Adjustable speech rate, pitch, and emphasis for precise delivery<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Voice AI<\/a> is not a cloud phone system, but a speech generation tool, so it performs a different function than Zoom Phone. If you need professional voiceovers, Voice AI produces human-like narration while Zoom Phone focuses on business telephony and calling features.<\/p>\n\n\n\nBest For<\/h4>\n\n\n\n
Content creators, app developers, and educators who need professional-quality voiceovers quickly<\/p>\n\n\n\n
2. Nextiva<\/h3>\n\n\n\n![\"nextiva](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/12-2-1024x375.png\")
<\/figure>\n\n\n\nNextiva positions itself as a unified communications platform that upgrades traditional phone systems with CRM integration, omnichannel messaging, and cloud-based AI tools. It targets growing businesses that want voice, messaging, and analytics in a single product with strong uptime and support. <\/p>\n\n\n\n
Nextiva adds agent assist and real-time analytics to help teams improve service and sales performance. The platform aims to reduce the friction of adding core tools one at a time.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Unlimited calling in the US and Canada<\/li>\n\n\n\n
- Built-in SMS and MMS via Nextiva Engage<\/li>\n\n\n\n
- CRM integrations with:\n
\n- HubSpot<\/li>\n\n\n\n
- Salesforce<\/li>\n\n\n\n
- Microsoft Teams<\/li>\n\n\n\n
- Zoho<\/li>\n\n\n\n
- Zendesk<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Voicemail transcription, call recording, and shared lines<\/li>\n\n\n\n
- AI call summaries, agent assist, and real-time analytics<\/li>\n\n\n\n
- 99.999 percent availability and 24\/7 US-based support<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Nextiva bundles advanced features and CRM integrations that often require add-ons on other systems. It also emphasizes faster onboarding and US-based support, making deployment smoother than many Zoom Phone configurations.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Businesses are scaling fast and needing voice, CRM, messaging, and analytics in one phone system.<\/p>\n\n\n\n
3. OpenPhone<\/h3>\n\n\n\n![\"quo](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-57-1024x408.png\")
<\/figure>\n\n\n\nOpenPhone focuses on startups and remote teams that use messaging and collaboration tools more than traditional call center software. It enables texting as a primary channel, supports shared numbers, and allows teams to manage messages like email threads with internal notes. <\/p>\n\n\n\n
The product keeps setup simple and lets small teams collaborate on customer conversations without complex call center features. OpenPhone prioritizes speed and lightweight integration over enterprise scale.
<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Shared inboxes and collaborative phone numbers<\/li>\n\n\n\n
- Auto replies and scheduled SMS campaigns<\/li>\n\n\n\n
- Snippets for saved replies and internal comments on conversations<\/li>\n\n\n\n
- Integrations with HubSpot and Salesforce for contact sync<\/li>\n\n\n\n
- AI-driven call tagging and searchable message history<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
OpenPhone focuses on messaging and shared inbox workflows, rather than comprehensive telephony features, making it a lighter and more flexible solution for messaging-centered teams. Compared to Zoom Phone, it trades telephony depth for faster setup and better SMS handling.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Startups and solo founders who rely heavily on messaging apps for customer communication<\/p>\n\n\n\n
4. RingCentral<\/h3>\n\n\n\n![\"ring](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/5-2-1024x482.png\")
<\/figure>\n\n\n\nRingCentral offers enterprise-grade unified communications for hybrid and office-heavy environments, featuring extensive customization and comprehensive device support. It is a mature UCaaS provider built to scale across large teams and complex deployments. <\/p>\n\n\n\n
The platform supports desk phones from major vendors and provides in-depth administrative controls for compliance and reporting. Expect a robust feature set, accompanied by a steeper learning curve, for non-technical teams.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Support for standard desk phones from Avaya, Cisco, and Poly<\/li>\n\n\n\n
- Flexible SMS and MMS with administrative limits<\/li>\n\n\n\n
- Detailed call analytics, role-based admin controls, and reporting<\/li>\n\n\n\n
- Integrated video meetings and conferencing features<\/li>\n\n\n\n
- Broad API and customization options for large deployments<\/li>\n\n\n\n
- Free trial option without a mandatory sales call<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
RingCentral delivers more enterprise-grade customization and device compatibility than Zoom Phone, though the interface can be more complex. It is better suited for organizations that need granular controls and large-scale PBX-style management.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Hybrid teams and enterprises that want complete control and customization<\/p>\n\n\n\n
5. Dialpad<\/h3>\n\n\n\n![\"dial](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/4-2-1024x348.png\")
<\/figure>\n\n\n\nDialpad centers on voice intelligence to drive coaching, quality assurance, and conversion improvement for sales and support teams. It offers live transcription, sentiment analysis, and AI coaching tools that surface actionable insights during and after calls.<\/p>\n\n\n\n
Integrations with Salesforce and Google Workspace tie call intelligence into existing pipelines. Dialpad aims to make conversations measurable and improvable.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Live call transcription and sentiment analysis<\/li>\n\n\n\n
- AI coaching tools and post-call summaries<\/li>\n\n\n\n
- Native integrations with Salesforce and Google Workspace<\/li>\n\n\n\n
- Inbound and outbound call routing and call recording<\/li>\n\n\n\n
- Real-time dashboards for agent performance and quality<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Dialpad focuses on AI-driven voice intelligence and coaching features that exceed Zoom Phone in conversational analytics. If call quality assurance and agent coaching are the top priorities, Dialpad offers more comprehensive tools.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Contact centers and sales teams that prioritize coaching and call quality assurance<\/p>\n\n\n\n
6. JustCall<\/h3>\n\n\n\n![\"just](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/14-2-1024x480.png\")
<\/figure>\n\n\n\nJustCall targets outbound sales and international teams with: <\/p>\n\n\n\n
\n- Power dialing<\/li>\n\n\n\n
- Global phone numbers<\/li>\n\n\n\n
- SMS automation<\/li>\n<\/ul>\n\n\n\n
The platform simplifies high-volume outreach with power dialers and native CRM connectors. <\/p>\n\n\n\n
It supports international presence in many countries, allowing teams to scale their outreach without a complex telephony setup. JustCall favors outbound efficiency over deep omnichannel features.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- International phone numbers in 70-plus countries<\/li>\n\n\n\n
- Power dialer and automated SMS workflows<\/li>\n\n\n\n
- Generous SMS segments per license on team plans<\/li>\n\n\n\n
- Native CRM integrations with Zoho, Salesforce, and Pipedrive<\/li>\n\n\n\n
- Slack notifications for missed calls and integrations with common apps<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
JustCall prioritizes outbound call automation and global numbers, which Zoom Phone does not emphasize at the same scale. For international sales campaigns and power dialing, JustCall delivers more focused tools.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Sales teams are doing international outreach and high-volume outbound campaigns.<\/p>\n\n\n\n
7. Webex Meetings<\/h3>\n\n\n\n![\"webex](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-39-1024x481.png\")
<\/figure>\n\n\n\nWebex Meetings offers high-quality video and audio, along with advanced collaboration tools such as: <\/p>\n\n\n\n
\n- A whiteboard and document markup<\/li>\n\n\n\n
- Designed for teams that brainstorm\u00a0<\/li>\n\n\n\n
- Create during calls<\/li>\n<\/ul>\n\n\n\n
It recently overhauled its interface and added collaborative features that keep meetings interactive and productive. <\/p>\n\n\n\n
Paid plans include: <\/p>\n\n\n\n
\n- An AI assistant for translations<\/li>\n\n\n\n
- Camera control<\/li>\n\n\n\n
- Meeting summaries<\/li>\n<\/ul>\n\n\n\n
The platform emphasizes better image and sound quality for group collaboration.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Consistently high-quality video and audio<\/li>\n\n\n\n
- Collaborative whiteboard with sticky notes and a magic pen<\/li>\n\n\n\n
- In-place document annotation without screen sharing<\/li>\n\n\n\n
- AI assistant for translations, camera management, and summaries<\/li>\n\n\n\n
- Meeting recording, captions, and real-time collaboration tools<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Webex focuses on video collaboration and advanced meeting tools, while Zoom Phone is concentrated on telephony. For teams that use meetings for brainstorming and shared whiteboarding, Webex provides stronger collaborative features.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Teams that use video meetings for creative collaboration and remote brainstorming.<\/p>\n\n\n\n
8. Google Meet<\/h3>\n\n\n\n![\"google](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-59-1024x418.png\")
<\/figure>\n\n\n\nGoogle Meet offers seamless integration with Google Workspace apps and features such as live captions and transcription. <\/p>\n\n\n\n
It is simple to adopt for organizations already using: <\/p>\n\n\n\n
\n- Gmail<\/li>\n\n\n\n
- Calendar<\/li>\n\n\n\n
- Drive<\/li>\n<\/ul>\n\n\n\n
Meet handles scheduling and file sharing smoothly, and it provides useful captioning that many teams rely on. The product favors ease of use over deep meeting management controls.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Deep Google Workspace integration with Calendar and Drive<\/li>\n\n\n\n
- Live captions, recording, and live transcription features<\/li>\n\n\n\n
- Easy scheduling from Gmail and Calendar<\/li>\n\n\n\n
- Chrome tab sharing for media in supported browsers<\/li>\n\n\n\n
- Lightweight interface optimized for quick adoption<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Google Meet provides conferencing and collaboration tightly linked to Workspace, whereas Zoom Phone offers enterprise telephony. If you need simple video calls with strong calendar integration, Meet is a lower-friction option.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Organizations that are already invested in Google Workspace and want simple conferencing<\/p>\n\n\n\n
9. Microsoft Teams<\/h3>\n\n\n\n![\"microsoft](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-56-1024x475.png\")
<\/figure>\n\n\n\nMicrosoft Teams integrates tightly with Office 365, supporting large-scale video meetings and collaboration across multiple platforms. It combines chat, meetings, and file sharing in one app, featuring meeting notes and recorded transcripts. <\/p>\n\n\n\n
Add-ons like Copilot extend AI meeting assistance and summarization. Teams is feature-dense and aligns closely with Microsoft productivity stacks.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Deep integration with Microsoft 365 apps and SharePoint<\/li>\n\n\n\n
- High-quality video that scales to large calls<\/li>\n\n\n\n
- Meeting chat, saved notes, and automatic transcription<\/li>\n\n\n\n
- App ecosystem and Copilot add-on for AI insights<\/li>\n\n\n\n
- Enterprise-grade security and compliance controls<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Teams bundles meetings, chat, and file collaboration with Microsoft apps, while Zoom Phone focuses on telephony. For organizations already on Microsoft 365, Teams reduces overhead by keeping communications inside one platform.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Enterprises using Microsoft 365 that want integrated meetings and collaboration<\/p>\n\n\n\n
10. Slack<\/h3>\n\n\n\n![\"slack](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-55-1024x344.png\")
<\/figure>\n\n\n\nSlack serves teams that run informal meetings and quick huddles inside chat-driven workflows, offering one-click transitions from chat to audio and video. Huddles provide lightweight audio and video sessions with screen sharing and threaded follow-up. <\/p>\n\n\n\n
Slack excels at threaded chat and quick check-ins rather than formal conferencing. It integrates with various tools, including Zoom, to meet traditional meeting needs.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Instant huddles for audio and video from chat channels<\/li>\n\n\n\n
- Multi-user screen sharing and quick transition from messages to calls<\/li>\n\n\n\n
- Threaded chat that preserves meeting context and follow-up<\/li>\n\n\n\n
- Integrations across calendars and conferencing tools<\/li>\n\n\n\n
- Lightweight interface built for frequent interaction<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Slack focuses on chat, first collaboration, and quick huddles, not on enterprise telephony. If your meetings are informal and chat-driven, Slack reduces friction compared to traditional meeting suites.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Teams that rely on chat and informal audio or video huddles for collaboration<\/p>\n\n\n\n
11. CoScreen<\/h3>\n\n\n\n![\"coscreen](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-54-1024x482.png\")
<\/figure>\n\n\n\nCoScreen is a lightweight desktop app designed for collaborative screen sharing and real-time co-control of applications, making it ideal for debugging and pair programming. It keeps the experience simple while letting multiple people share and interact with windows simultaneously. <\/p>\n\n\n\n
The app requires a desktop download but rewards teams with fluid collaboration on apps rather than just screens. CoScreen is practical, facilitating joint control that speeds up problem-solving.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Intuitive shared screen controls and app-level sharing<\/li>\n\n\n\n
- Multiple participants can share and co-control at once<\/li>\n\n\n\n
- Generous free plan for small teams<\/li>\n\n\n\n
- Low-latency audio and optional video during sessions<\/li>\n\n\n\n
- Lightweight install optimized for desktop workflows<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
CoScreen is a specialized collaboration tool for shared application control and screen work, while Zoom Phone is a business telephony service. For technical collaboration and co-debugging, CoScreen provides capabilities that Zoom Phone does not.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Developers and product teams that need shared app control and hands-on debugging<\/p>\n\n\n\n
12. Jitsi<\/h3>\n\n\n\n![\"jitsi](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-52-1024x386.png\")
<\/figure>\n\n\n\nJitsi is a free, open-source video conferencing option that offers basic meeting features with the option to self-host for extra privacy. <\/p>\n\n\n\n
It offers: <\/p>\n\n\n\n
\n- Good video quality<\/li>\n\n\n\n
- Simple room creation<\/li>\n\n\n\n
- Valuable features such as:\n
\n- Screen sharing<\/li>\n\n\n\n
- Polling<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
Jitsi works where minimal friction and open source control matter more than advanced AI or transcription tools. Self-hosting also enables tighter security and customization.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Free and open source with optional self-hosting<\/li>\n\n\n\n
- Solid video quality and simple room-based meetings<\/li>\n\n\n\n
- Built-in screen sharing and polling features<\/li>\n\n\n\n
- No account required for quick meeting links<\/li>\n\n\n\n
- Embeddable and extensible via available integrations<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Jitsi offers open-source conferencing with self-hosted options, whereas Zoom Phone focuses on hosted telephony and PBX functions. For privacy-conscious teams that want control, Jitsi is a flexible alternative.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Security-conscious teams and developers who want self-hosted conferencing<\/p>\n\n\n\n
13. GoTo Meeting<\/h3>\n\n\n\n![\"go](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-53-1024x412.png\")
<\/figure>\n\n\n\nGoTo Meeting offers teams reliable recording, transcription, and unlimited cloud storage on business plans, making it a strong choice for organizations that require meeting archiving. It provides standard meeting features and an AI meeting assistant, but it may experience choppy performance on slower networks. <\/p>\n\n\n\n
GoTo Meeting sacrifices a bit of real-time polish for stronger storage and affordability in recorded content.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Easy recording and unlimited cloud storage on qualifying plans<\/li>\n\n\n\n
- Meeting transcription and AI meeting assistant features<\/li>\n\n\n\n
- Standard meeting controls like chat, Q&A, and security options<\/li>\n\n\n\n
- Native integrations with Slack and other productivity tools<\/li>\n\n\n\n
- Competitive pricing focused on recording value<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
GoTo Meeting focuses on the value of meeting recording and storage, whereas Zoom Phone is a telephony solution. If long-term meeting archives and transcripts are central, GoTo Meeting offers more substantial value.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Teams that need affordable meeting recording and unlimited cloud storage<\/p>\n\n\n\n
14. Discord<\/h3>\n\n\n\n![\"discord](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-50-1024x477.png\")
<\/figure>\n\n\n\nDiscord began as an audio chat app for gamers and has since expanded to support video, screen sharing, and community building for teams. It is easy to set up, free for core features, and well-suited for informal co-working and team building. <\/p>\n\n\n\n
The platform prioritizes persistent servers and channels over scheduled meetings, offering strong audio quality for quick sessions. Please note that file upload limits and occasional downtime apply to free plans.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Free core functionality with easy server and channel setup<\/li>\n\n\n\n
- High-quality audio and video for informal sessions<\/li>\n\n\n\n
- Persistent chat channels and voice rooms for ongoing collaboration<\/li>\n\n\n\n
- Screen sharing and simple role-based permissions<\/li>\n\n\n\n
- Integrations and bots for automation and notifications<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Discord is a community and chat-centric platform, offering informal voice and video spaces rather than traditional enterprise telephony. <\/p>\n\n\n\n
Discord removes the formality of business phone systems, for: <\/p>\n\n\n\n
\n- Team building<\/li>\n\n\n\n
- Co-working<\/li>\n\n\n\n
- Casual collaboration<\/li>\n<\/ul>\n\n\n\n
Best For<\/h4>\n\n\n\n
Creative teams and remote groups that want persistent voice rooms and casual collaboration<\/p>\n\n\n\n
15. Ooma<\/h3>\n\n\n\n![\"ooma](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-51-1024x412.png\")
<\/figure>\n\n\n\nOoma is a cloud-based VoIP system designed to simplify business communication, offering features such as call routing, agent monitoring, and call recording. It provides a straightforward setup and affordable international calling, along with a free toll-free number on business plans. <\/p>\n\n\n\n
Ooma lacks some advanced contact center tools and has mixed user feedback about support and interface. The system suits smaller teams that require basic telephony without excessive complexity.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Intelligent call routing and queue management<\/li>\n\n\n\n
- Call recording and voicemail transcription<\/li>\n\n\n\n
- Conference calling and caller ID<\/li>\n\n\n\n
- Free toll-free number with business plans<\/li>\n\n\n\n
- Integrations with Salesforce, HubSpot, Zoho, and accounting tools<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Ooma provides affordable VoIP basics and a free toll-free number, whereas Zoom Phone offers a broader set of enterprise telephony features. For simple setups and lower-cost international calling, Ooma can be a pragmatic alternative.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Small businesses that want cost-effective cloud calling with a simple setup<\/p>\n\n\n\n
16. 8×8<\/h3>\n\n\n\n![\"8x8](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-36-1024x473.png\")
<\/figure>\n\n\n\n8×8 unifies cloud phone, video meetings, messaging, and contact center tools, offering a global reach and enterprise-grade security. The platform emphasizes reliable call quality and straightforward deployment across multiple regions. <\/p>\n\n\n\n
It integrates with standard business tools and includes analytics for contact center performance. Some users report billing and support issues, so consider service experience when selecting a vendor.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Auto attendant and intelligent call handling<\/li>\n\n\n\n
- Contact center tools with analytics and workforce visibility<\/li>\n\n\n\n
- Mobile apps and VoIP device support for remote work<\/li>\n\n\n\n
- Secure global calling with enterprise-grade encryption<\/li>\n\n\n\n
- Integrations with Slack, Microsoft Teams, HubSpot, Zendesk, and ServiceNow<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
8×8 combines contact center and UCaaS capabilities in one product, whereas Zoom Phone focuses on core telephony with separate contact center add-ons. 8×8 can be a stronger option for organizations that require integrated contact center analytics and global reach.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Teams and contact centers that need global calling and integrated contact center tools<\/p>\n\n\n\n
17. MightyCall<\/h3>\n\n\n\n![\"mightycall](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-49-1024x479.png\")
<\/figure>\n\n\n\nMightyCall is a cloud-based VoIP system designed for small businesses seeking straightforward call routing, SMS, and auto attendant features without the need for additional hardware. It offers local and toll-free numbers, easy setup, and mobile management, allowing teams to work remotely. <\/p>\n\n\n\n
The platform limits advanced contact center features and video meetings, but it covers the essentials well for growing small teams.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Local, toll-free, and vanity business phone numbers<\/li>\n\n\n\n
- VoIP calling across desktop and mobile apps<\/li>\n\n\n\n
- Auto attendant and customizable call menus<\/li>\n\n\n\n
- Call forwarding, voicemail, and call recording<\/li>\n\n\n\n
- Integrations with HubSpot, Salesforce, Zoho, and Zapier<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
MightyCall focuses on small business simplicity and mobile-first management, while Zoom Phone targets broader enterprise telephony. For teams that require quick setup and basic features, MightyCall simplifies the process.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Small businesses that need a simple cloud phone system with SMS and an auto attendant<\/p>\n\n\n\n
18. Ringover<\/h3>\n\n\n\n![\"ringover](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-48-1024x438.png\")
<\/figure>\n\n\n\nRingover offers a cloud phone system featuring IVR, call recording, and real-time monitoring, along with multichannel options such as chat and video. It aims to be easy to set up and integrates with third-party tools to streamline workflows. <\/p>\n\n\n\n
Users praise its analytics but note concerns about pricing and occasional call quality issues for small teams. Ringover blends telephony with reporting to help managers track performance.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Call recording and storage<\/li>\n\n\n\n
- IVR menu and smart call routing<\/li>\n\n\n\n
- Real-time monitoring and agent supervision<\/li>\n\n\n\n
- Multichannel communication with chat and video options<\/li>\n\n\n\n
- Mobile app for on-the-go management and analytics<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Ringover combines telephony and analytics with multichannel support, while Zoom Phone focuses on core calling. For teams that require unified communication with reporting, Ringover offers a broader range of multichannel options.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Organizations that want multichannel calling with real-time supervision and analytics<\/p>\n\n\n\n
19. Talkdesk<\/h3>\n\n\n\n![\"talkdesk](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-35-1024x340.png\")
<\/figure>\n\n\n\nTalkdesk is a cloud-based contact center platform designed for customer support across multiple channels, including phone, chat, email, and social media, with integrated workforce management and advanced analytics. <\/p>\n\n\n\n
It supports complex routing rules and skills-based handling, and offers voice and screen recording for quality assurance. While feature-rich, some users report performance issues and the lack of simple conference calling for sales workflows. Talkdesk scales from small contact centers to large enterprises.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Skills-based call routing and IVR<\/li>\n\n\n\n
- Workforce management and scheduling<\/li>\n\n\n\n
- Real-time monitoring and agent dashboards<\/li>\n\n\n\n
- Voice and screen recording for QA and training<\/li>\n\n\n\n
- Wide range of integrations with CRMs and business tools<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Talkdesk is a contact center platform focused on omnichannel support and workforce management, whereas Zoom Phone is a telephony service. For comprehensive contact center operations and in-depth analytics, Talkdesk offers a more extensive set of customer service tools.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Customer support teams and contact centers that require omnichannel routing and workforce optimization<\/p>\n\n\n\n
20. Aircall<\/h3>\n\n\n\n![\"air](\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/9-2-1024x432.png\")
<\/figure>\n\n\n\nAircall serves call centers with virtual phone solutions, offering international call options, shared inboxes, and deep CRM integrations; costs increase with the addition of optional features. <\/p>\n\n\n\n
The platform supports: <\/p>\n\n\n\n
\n- IVR<\/li>\n\n\n\n
- Call recording<\/li>\n\n\n\n
- Analytics<\/li>\n\n\n\n
- Provides an API for custom workflows<\/li>\n<\/ul>\n\n\n\n
Aircall excels in integration and collaboration features, but its minimum user counts and expensive add-ons can impact budget planning.<\/p>\n\n\n\n
Key Features<\/h4>\n\n\n\n\n- Call recording and analytics dashboards<\/li>\n\n\n\n
- Business SMS and MMS for supported regions<\/li>\n\n\n\n
- 100 plus integrations and developer API access<\/li>\n\n\n\n
- IVR, call queuing, and business hours controls<\/li>\n\n\n\n
- Call coaching and whisper features are available with upgrades<\/li>\n<\/ul>\n\n\n\n
Comparison To Zoom Phone<\/h4>\n\n\n\n
Aircall focuses on call center workflows and deep CRM integration, while Zoom Phone centers on enterprise telephony. For teams that require shared inboxes and contact center integrations, Aircall offers a more comprehensive set of agent-level features.<\/p>\n\n\n\n
Best For<\/h4>\n\n\n\n
Call centers and customer service teams that need strong CRM integrations and call management tools<\/p>\n\n\n\n
Related Reading<\/h3>\n\n\n\n\n- RingCentral Alternatives<\/a><\/li>\n\n\n\n
- Smart IVR<\/a><\/li>\n\n\n\n
- Talkdesk Alternative<\/a><\/li>\n\n\n\n
- Talkdesk Studio<\/a><\/li>\n\n\n\n
- Talkroute Alternatives<\/a><\/li>\n\n\n\n
- Voice Bot Solutions<\/a><\/li>\n\n\n\n
- Aspect IVR<\/li>\n\n\n\n
- Call Center Wait Times<\/li>\n\n\n\n
- AI Voice Actors<\/li>\n\n\n\n
- RingCentral Alternatives<\/li>\n\n\n\n
- Call Flow Designer<\/li>\n\n\n\n
- Call Handling Best Practices<\/li>\n\n\n\n
- Talkdesk Studio<\/li>\n\n\n\n
- Balto App<\/li>\n\n\n\n
- Alternatives to Nextiva<\/li>\n\n\n\n
- Call Center Workflow Software<\/li>\n\n\n\n
- Call Queue vs Auto Attendant<\/li>\n\n\n\n
- Call Flow Builder<\/li>\n\n\n\n
- Call Center Voice AI<\/li>\n<\/ul>\n\n\n\n
Why Make Voice AI the Best Zoom Phone Alternative?<\/h2>\n\n\n\n
<\/figure>\n\n\n\nZoom Phone is a cloud-based business phone system<\/a> that extends Zoom beyond video meetings. It enables teams to make and receive VoIP calls, send SMS messages, and manage contacts from a single unified platform.<\/p>\n\n\n\n The service works across desktop apps, iOS, and Android, and supports desk phones, allowing employees to switch seamlessly between softphones and SIP phones without compromising the user experience. <\/p>\n\n\n\n Features include: <\/p>\n\n\n\n Why do companies pick Zoom Phone to start? Convenience and familiarity. For organizations already using Zoom Meetings or Webinars, the added Phone module uses the same interface and account provisioning. That reduces training and speeds adoption for end users. <\/p>\n\n\n\n IT admins get streamlined onboarding: <\/p>\n\n\n\n Core telephony functions are available out of the box, including: <\/p>\n\n\n\n Integrations with Microsoft 365 and Google Workspace make calendar sync and contact lookup simple for many teams. Many startups and smaller teams choose Zoom Phone because billing is consolidated, and the platform enables them to transition to full VoIP quickly and easily.<\/p>\n\n\n\n What pushes companies to evaluate Zoom Phone alternatives? Growth and specialized needs. <\/p>\n\n\n\n As teams scale, gaps emerge: <\/p>\n\n\n\n Shared line SMS is not supported, and companies that want shared inboxes or team-managed numbers often run into constraints. CRM connectivity is available for Salesforce and HubSpot, but more comprehensive or in-depth integrations require additional work or API effort. Users report complexity in advanced settings, and some cite slow access to live support. <\/p>\n\n\n\n For contact centers, limitations such as simultaneous inbound calls on shared numbers, a lack of tiered call routing or advanced IVR without add-ons, or missing workforce management and call monitoring features become blockers. <\/p>\n\n\n\n Call quality depends on a stable internet connection, and busy locations with weaker bandwidth often report: <\/p>\n\n\n\n Common pain points for teams<\/a> evaluating hosted PBX or UCaaS replacements include:<\/p>\n\n\n\n What capabilities matter most when shopping for Zoom Phone alternatives? <\/p>\n\n\n\n Focus on a mix of: <\/p>\n\n\n\n A strong alternative delivers reliable HD audio, global calling, and local numbers, along with clear SLA-backed uptime for business continuity. <\/p>\n\n\n\n It also offers hosted PBX features plus contact center tools such as: <\/p>\n\n\n\n Omnichannel routing, which encompasses SMS, MMS, web chat, email, and social messaging, becomes critical for support and marketing teams. Deep CRM integrations and open APIs enable you to embed calling into Salesforce, HubSpot, Zendesk, or custom backends, and automate workflows via webhooks or SDKs.<\/p>\n\n\n\n Key product attributes to compare:<\/p>\n\n\n\n Which of these features should lead your vendor short list<\/a> depends on whether you run a sales team, a customer support center, or a distributed enterprise with many offices. What matters most to you right now: call analytics, omnichannel routing, deeper CRM integration, or better SLAs and uptime?<\/p>\n\n\n\n Voice AI offers a text-to-speech tool<\/a> that replaces tedious voiceover work with natural-sounding narration. It targets content creators, developers, and educators who need human-like voices fast, with multi-language support and a library of AI-powered voices.\u00a0<\/p>\n\n\n\n The product emphasizes emotion and personality, so the audio feels authentic rather than robotic. Try the free option to hear how generated speech improves production quality.<\/p>\n\n\n\n Voice AI<\/a> is not a cloud phone system, but a speech generation tool, so it performs a different function than Zoom Phone. If you need professional voiceovers, Voice AI produces human-like narration while Zoom Phone focuses on business telephony and calling features.<\/p>\n\n\n\n Content creators, app developers, and educators who need professional-quality voiceovers quickly<\/p>\n\n\n\n Nextiva positions itself as a unified communications platform that upgrades traditional phone systems with CRM integration, omnichannel messaging, and cloud-based AI tools. It targets growing businesses that want voice, messaging, and analytics in a single product with strong uptime and support. <\/p>\n\n\n\n Nextiva adds agent assist and real-time analytics to help teams improve service and sales performance. The platform aims to reduce the friction of adding core tools one at a time.<\/p>\n\n\n\n Nextiva bundles advanced features and CRM integrations that often require add-ons on other systems. It also emphasizes faster onboarding and US-based support, making deployment smoother than many Zoom Phone configurations.<\/p>\n\n\n\n Businesses are scaling fast and needing voice, CRM, messaging, and analytics in one phone system.<\/p>\n\n\n\n OpenPhone focuses on startups and remote teams that use messaging and collaboration tools more than traditional call center software. It enables texting as a primary channel, supports shared numbers, and allows teams to manage messages like email threads with internal notes. <\/p>\n\n\n\n The product keeps setup simple and lets small teams collaborate on customer conversations without complex call center features. OpenPhone prioritizes speed and lightweight integration over enterprise scale. OpenPhone focuses on messaging and shared inbox workflows, rather than comprehensive telephony features, making it a lighter and more flexible solution for messaging-centered teams. Compared to Zoom Phone, it trades telephony depth for faster setup and better SMS handling.<\/p>\n\n\n\n Startups and solo founders who rely heavily on messaging apps for customer communication<\/p>\n\n\n\n RingCentral offers enterprise-grade unified communications for hybrid and office-heavy environments, featuring extensive customization and comprehensive device support. It is a mature UCaaS provider built to scale across large teams and complex deployments. <\/p>\n\n\n\n The platform supports desk phones from major vendors and provides in-depth administrative controls for compliance and reporting. Expect a robust feature set, accompanied by a steeper learning curve, for non-technical teams.<\/p>\n\n\n\n RingCentral delivers more enterprise-grade customization and device compatibility than Zoom Phone, though the interface can be more complex. It is better suited for organizations that need granular controls and large-scale PBX-style management.<\/p>\n\n\n\n Hybrid teams and enterprises that want complete control and customization<\/p>\n\n\n\n Dialpad centers on voice intelligence to drive coaching, quality assurance, and conversion improvement for sales and support teams. It offers live transcription, sentiment analysis, and AI coaching tools that surface actionable insights during and after calls.<\/p>\n\n\n\n Integrations with Salesforce and Google Workspace tie call intelligence into existing pipelines. Dialpad aims to make conversations measurable and improvable.<\/p>\n\n\n\n Dialpad focuses on AI-driven voice intelligence and coaching features that exceed Zoom Phone in conversational analytics. If call quality assurance and agent coaching are the top priorities, Dialpad offers more comprehensive tools.<\/p>\n\n\n\n Contact centers and sales teams that prioritize coaching and call quality assurance<\/p>\n\n\n\n JustCall targets outbound sales and international teams with: <\/p>\n\n\n\n The platform simplifies high-volume outreach with power dialers and native CRM connectors. <\/p>\n\n\n\n It supports international presence in many countries, allowing teams to scale their outreach without a complex telephony setup. JustCall favors outbound efficiency over deep omnichannel features.<\/p>\n\n\n\n JustCall prioritizes outbound call automation and global numbers, which Zoom Phone does not emphasize at the same scale. For international sales campaigns and power dialing, JustCall delivers more focused tools.<\/p>\n\n\n\n Sales teams are doing international outreach and high-volume outbound campaigns.<\/p>\n\n\n\n Webex Meetings offers high-quality video and audio, along with advanced collaboration tools such as: <\/p>\n\n\n\n It recently overhauled its interface and added collaborative features that keep meetings interactive and productive. <\/p>\n\n\n\n Paid plans include: <\/p>\n\n\n\n The platform emphasizes better image and sound quality for group collaboration.<\/p>\n\n\n\n Webex focuses on video collaboration and advanced meeting tools, while Zoom Phone is concentrated on telephony. For teams that use meetings for brainstorming and shared whiteboarding, Webex provides stronger collaborative features.<\/p>\n\n\n\n Teams that use video meetings for creative collaboration and remote brainstorming.<\/p>\n\n\n\n Google Meet offers seamless integration with Google Workspace apps and features such as live captions and transcription. <\/p>\n\n\n\n It is simple to adopt for organizations already using: <\/p>\n\n\n\n Meet handles scheduling and file sharing smoothly, and it provides useful captioning that many teams rely on. The product favors ease of use over deep meeting management controls.<\/p>\n\n\n\n Google Meet provides conferencing and collaboration tightly linked to Workspace, whereas Zoom Phone offers enterprise telephony. If you need simple video calls with strong calendar integration, Meet is a lower-friction option.<\/p>\n\n\n\n Organizations that are already invested in Google Workspace and want simple conferencing<\/p>\n\n\n\n Microsoft Teams integrates tightly with Office 365, supporting large-scale video meetings and collaboration across multiple platforms. It combines chat, meetings, and file sharing in one app, featuring meeting notes and recorded transcripts. <\/p>\n\n\n\n Add-ons like Copilot extend AI meeting assistance and summarization. Teams is feature-dense and aligns closely with Microsoft productivity stacks.<\/p>\n\n\n\n Teams bundles meetings, chat, and file collaboration with Microsoft apps, while Zoom Phone focuses on telephony. For organizations already on Microsoft 365, Teams reduces overhead by keeping communications inside one platform.<\/p>\n\n\n\n Enterprises using Microsoft 365 that want integrated meetings and collaboration<\/p>\n\n\n\n Slack serves teams that run informal meetings and quick huddles inside chat-driven workflows, offering one-click transitions from chat to audio and video. Huddles provide lightweight audio and video sessions with screen sharing and threaded follow-up. <\/p>\n\n\n\n Slack excels at threaded chat and quick check-ins rather than formal conferencing. It integrates with various tools, including Zoom, to meet traditional meeting needs.<\/p>\n\n\n\n Slack focuses on chat, first collaboration, and quick huddles, not on enterprise telephony. If your meetings are informal and chat-driven, Slack reduces friction compared to traditional meeting suites.<\/p>\n\n\n\n Teams that rely on chat and informal audio or video huddles for collaboration<\/p>\n\n\n\n CoScreen is a lightweight desktop app designed for collaborative screen sharing and real-time co-control of applications, making it ideal for debugging and pair programming. It keeps the experience simple while letting multiple people share and interact with windows simultaneously. <\/p>\n\n\n\n The app requires a desktop download but rewards teams with fluid collaboration on apps rather than just screens. CoScreen is practical, facilitating joint control that speeds up problem-solving.<\/p>\n\n\n\n CoScreen is a specialized collaboration tool for shared application control and screen work, while Zoom Phone is a business telephony service. For technical collaboration and co-debugging, CoScreen provides capabilities that Zoom Phone does not.<\/p>\n\n\n\n Developers and product teams that need shared app control and hands-on debugging<\/p>\n\n\n\n Jitsi is a free, open-source video conferencing option that offers basic meeting features with the option to self-host for extra privacy. <\/p>\n\n\n\n It offers: <\/p>\n\n\n\n Jitsi works where minimal friction and open source control matter more than advanced AI or transcription tools. Self-hosting also enables tighter security and customization.<\/p>\n\n\n\n Jitsi offers open-source conferencing with self-hosted options, whereas Zoom Phone focuses on hosted telephony and PBX functions. For privacy-conscious teams that want control, Jitsi is a flexible alternative.<\/p>\n\n\n\n Security-conscious teams and developers who want self-hosted conferencing<\/p>\n\n\n\n GoTo Meeting offers teams reliable recording, transcription, and unlimited cloud storage on business plans, making it a strong choice for organizations that require meeting archiving. It provides standard meeting features and an AI meeting assistant, but it may experience choppy performance on slower networks. <\/p>\n\n\n\n GoTo Meeting sacrifices a bit of real-time polish for stronger storage and affordability in recorded content.<\/p>\n\n\n\n GoTo Meeting focuses on the value of meeting recording and storage, whereas Zoom Phone is a telephony solution. If long-term meeting archives and transcripts are central, GoTo Meeting offers more substantial value.<\/p>\n\n\n\n Teams that need affordable meeting recording and unlimited cloud storage<\/p>\n\n\n\n Discord began as an audio chat app for gamers and has since expanded to support video, screen sharing, and community building for teams. It is easy to set up, free for core features, and well-suited for informal co-working and team building. <\/p>\n\n\n\n The platform prioritizes persistent servers and channels over scheduled meetings, offering strong audio quality for quick sessions. Please note that file upload limits and occasional downtime apply to free plans.<\/p>\n\n\n\n Discord is a community and chat-centric platform, offering informal voice and video spaces rather than traditional enterprise telephony. <\/p>\n\n\n\n Discord removes the formality of business phone systems, for: <\/p>\n\n\n\n Creative teams and remote groups that want persistent voice rooms and casual collaboration<\/p>\n\n\n\n Ooma is a cloud-based VoIP system designed to simplify business communication, offering features such as call routing, agent monitoring, and call recording. It provides a straightforward setup and affordable international calling, along with a free toll-free number on business plans. <\/p>\n\n\n\n Ooma lacks some advanced contact center tools and has mixed user feedback about support and interface. The system suits smaller teams that require basic telephony without excessive complexity.<\/p>\n\n\n\n Ooma provides affordable VoIP basics and a free toll-free number, whereas Zoom Phone offers a broader set of enterprise telephony features. For simple setups and lower-cost international calling, Ooma can be a pragmatic alternative.<\/p>\n\n\n\n Small businesses that want cost-effective cloud calling with a simple setup<\/p>\n\n\n\n 8×8 unifies cloud phone, video meetings, messaging, and contact center tools, offering a global reach and enterprise-grade security. The platform emphasizes reliable call quality and straightforward deployment across multiple regions. <\/p>\n\n\n\n It integrates with standard business tools and includes analytics for contact center performance. Some users report billing and support issues, so consider service experience when selecting a vendor.<\/p>\n\n\n\n 8×8 combines contact center and UCaaS capabilities in one product, whereas Zoom Phone focuses on core telephony with separate contact center add-ons. 8×8 can be a stronger option for organizations that require integrated contact center analytics and global reach.<\/p>\n\n\n\n Teams and contact centers that need global calling and integrated contact center tools<\/p>\n\n\n\n MightyCall is a cloud-based VoIP system designed for small businesses seeking straightforward call routing, SMS, and auto attendant features without the need for additional hardware. It offers local and toll-free numbers, easy setup, and mobile management, allowing teams to work remotely. <\/p>\n\n\n\n The platform limits advanced contact center features and video meetings, but it covers the essentials well for growing small teams.<\/p>\n\n\n\n MightyCall focuses on small business simplicity and mobile-first management, while Zoom Phone targets broader enterprise telephony. For teams that require quick setup and basic features, MightyCall simplifies the process.<\/p>\n\n\n\n Small businesses that need a simple cloud phone system with SMS and an auto attendant<\/p>\n\n\n\n Ringover offers a cloud phone system featuring IVR, call recording, and real-time monitoring, along with multichannel options such as chat and video. It aims to be easy to set up and integrates with third-party tools to streamline workflows. <\/p>\n\n\n\n Users praise its analytics but note concerns about pricing and occasional call quality issues for small teams. Ringover blends telephony with reporting to help managers track performance.<\/p>\n\n\n\n Ringover combines telephony and analytics with multichannel support, while Zoom Phone focuses on core calling. For teams that require unified communication with reporting, Ringover offers a broader range of multichannel options.<\/p>\n\n\n\n Organizations that want multichannel calling with real-time supervision and analytics<\/p>\n\n\n\n Talkdesk is a cloud-based contact center platform designed for customer support across multiple channels, including phone, chat, email, and social media, with integrated workforce management and advanced analytics. <\/p>\n\n\n\n It supports complex routing rules and skills-based handling, and offers voice and screen recording for quality assurance. While feature-rich, some users report performance issues and the lack of simple conference calling for sales workflows. Talkdesk scales from small contact centers to large enterprises.<\/p>\n\n\n\n Talkdesk is a contact center platform focused on omnichannel support and workforce management, whereas Zoom Phone is a telephony service. For comprehensive contact center operations and in-depth analytics, Talkdesk offers a more extensive set of customer service tools.<\/p>\n\n\n\n Customer support teams and contact centers that require omnichannel routing and workforce optimization<\/p>\n\n\n\n Aircall serves call centers with virtual phone solutions, offering international call options, shared inboxes, and deep CRM integrations; costs increase with the addition of optional features. <\/p>\n\n\n\n The platform supports: <\/p>\n\n\n\n Aircall excels in integration and collaboration features, but its minimum user counts and expensive add-ons can impact budget planning.<\/p>\n\n\n\n Aircall focuses on call center workflows and deep CRM integration, while Zoom Phone centers on enterprise telephony. For teams that require shared inboxes and contact center integrations, Aircall offers a more comprehensive set of agent-level features.<\/p>\n\n\n\n Call centers and customer service teams that need strong CRM integrations and call management tools<\/p>\n\n\n\n\n
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Why Zoom Phone Appeals to Teams and Small IT Shops<\/h3>\n\n\n\n
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When Businesses Start Looking for a Different Business Phone System<\/h3>\n\n\n\n
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Feature and Reliability Gaps for Contact Center and High-Volume Use<\/h4>\n\n\n\n
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Scalability and Advanced Feature Gaps in Hosted PBX Solutions<\/h3>\n\n\n\n
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What to Look for in the Best Zoom Phone Alternatives<\/h3>\n\n\n\n
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Advanced Contact Center Features, Omnichannel, and Deep Integration Capabilities<\/h4>\n\n\n\n
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Comparing Telephony, Contact Center, and Integration Capabilities<\/h3>\n\n\n\n
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Matching Vendor Short-List Criteria to Business Goals and Team Type<\/h3>\n\n\n\n
Related Reading<\/h3>\n\n\n\n
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Top 20 Zoom Phone Alternatives for Smarter Business Calls<\/h2>\n\n\n\n
1. Voice AI<\/h3>\n\n\n\n
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2. Nextiva<\/h3>\n\n\n\n
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3. OpenPhone<\/h3>\n\n\n\n
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4. RingCentral<\/h3>\n\n\n\n
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5. Dialpad<\/h3>\n\n\n\n
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6. JustCall<\/h3>\n\n\n\n
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7. Webex Meetings<\/h3>\n\n\n\n
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8. Google Meet<\/h3>\n\n\n\n
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9. Microsoft Teams<\/h3>\n\n\n\n
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10. Slack<\/h3>\n\n\n\n
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11. CoScreen<\/h3>\n\n\n\n
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12. Jitsi<\/h3>\n\n\n\n
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13. GoTo Meeting<\/h3>\n\n\n\n
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14. Discord<\/h3>\n\n\n\n
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15. Ooma<\/h3>\n\n\n\n
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16. 8×8<\/h3>\n\n\n\n
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17. MightyCall<\/h3>\n\n\n\n
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18. Ringover<\/h3>\n\n\n\n
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19. Talkdesk<\/h3>\n\n\n\n
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20. Aircall<\/h3>\n\n\n\n
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Why Make Voice AI the Best Zoom Phone Alternative?<\/h2>\n\n\n\n