{"id":14200,"date":"2025-10-02T07:41:03","date_gmt":"2025-10-02T07:41:03","guid":{"rendered":"https:\/\/voice.ai\/hub\/?p=14200"},"modified":"2025-10-13T10:52:52","modified_gmt":"2025-10-13T10:52:52","slug":"openphone-alternatives","status":"publish","type":"post","link":"https:\/\/voice.ai\/hub\/ai-voice-agents\/openphone-alternatives\/","title":{"rendered":"16 Best OpenPhone Alternatives to Upgrade Your VoIP System"},"content":{"rendered":"\n

Interactive voice response systems shape the first moments of every customer call, and when your IVR platform<\/a> feels stiff or pricey, you lose time, sales, and trust. Your team may need more innovative call routing, better CRM integration, virtual numbers, or reliable call analytics without incurring the cost of features you don’t use. This guide on Open Phone Alternatives showcases VoIP, cloud phone, and hosted PBX options that deliver more power, flexibility, and lower costs than OpenPhone, enabling you to streamline communications, enhance the customer experience, and scale without hassle.

To reach those goals, Voice AI’s text-to-speech tool<\/a> helps you build clearer, friendlier IVR prompts, speed up menus, personalize greetings, and test voice flows without extra engineering work.<\/p>\n\n\n\n

What is OpenPhone and Why Seek an Alternative?<\/h2>\n\n\n\n
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OpenPhone is a cloud-based phone system that combines VoIP calling, SMS messaging, and internal team collaboration tied to phone threads. It focuses on startups, small businesses, and remote teams that need a simple, mobile-first way to manage customer conversations from phones and computers. <\/p>\n\n\n\n

The platform packs contact management, AI-driven message automations, and call transcriptions into an interface built for quick setup and daily use.<\/p>\n\n\n\n

Shared Phone Numbers That Let Teams Work Together<\/h3>\n\n\n\n

OpenPhone allows teams to share phone numbers, enabling multiple people to send and receive texts and calls on the same line. You can see when teammates are typing a message or when they are on a call, which reduces collisions and makes handoffs more efficient. For numbers you prefer to keep private, OpenPhone supports call forwarding and conditional routing, so calls still reach the right person while maintaining clear ownership.<\/p>\n\n\n\n

Integrations and Automations That Save Time<\/h3>\n\n\n\n

OpenPhone integrates with core business tools<\/a>, such as Slack and HubSpot, and connects with Zapier to automate workflows. You can trigger automated text messages, route leads into your CRM, and get voicemail transcriptions delivered as text. Auto-replies and basic automation enable small teams to respond faster without requiring extensive engineering work.<\/p>\n\n\n\n

Calls and Texts Included, Plus Local and Toll-Free Options<\/h3>\n\n\n\n

All OpenPhone plans include unlimited calling<\/a>, SMS, and MMS within Canada and the United States. You can also provision local numbers for different cities to create an instant local presence. The service supports toll-free numbers and offers international calling at competitive rates, which helps teams that need occasional cross-border contact without complicated billing.<\/p>\n\n\n\n

Call Recording is Standard Across Plans<\/h3>\n\n\n\n

Call recording is available on every plan, not gated behind a higher tier. That means you can record conversations for quality assurance, agent coaching, and dispute resolution right away. Recordings appear alongside message threads and transcriptions, keeping voice and text history in one searchable place.<\/p>\n\n\n\n

Business Friendly Pricing for Growing Teams<\/h3>\n\n\n\n

OpenPhone aims for affordability with plans starting around fifteen dollars per user per month and no hidden base fees. That pricing model makes it attractive for startups and small teams that need predictable monthly costs while they scale phone coverage and add users.<\/p>\n\n\n\n

Customer Support and Setup Help<\/h3>\n\n\n\n

Support is available via email<\/a> and SMS, and the team assists with tasks like number porting and setting up an auto attendant or voice menus. The onboarding experience is designed to be hands-on for everyday setup tasks, enabling teams to get users up and running on the platform quickly.<\/p>\n\n\n\n

Common Complaints and Real User Feedback<\/h3>\n\n\n\n

A set of recurring issues appears in user reviews, especially around call stability and feature completeness. Customers report buggy behavior, dropped calls, and features that do not behave as expected. One reviewer reported persistent ‘do not disturb’ failures and missed calls despite the feature being enabled.<\/p>\n\n\n\n

Another reviewer noted that costs can climb as you add more users and that a few missing features would materially improve the product if added.<\/p>\n\n\n\n

Missing Enterprise and Call Center Capabilities<\/h3>\n\n\n\n

OpenPhone lacks several advanced functions that larger teams and contact centers expect. It does not include built-in video conferencing<\/a> or a comprehensive team chat platform, and it has limited call center controls, such as:<\/p>\n\n\n\n