{"id":14179,"date":"2025-10-02T07:40:49","date_gmt":"2025-10-02T07:40:49","guid":{"rendered":"https:\/\/voice.ai\/hub\/?p=14179"},"modified":"2025-10-03T11:33:21","modified_gmt":"2025-10-03T11:33:21","slug":"nuance-ivr","status":"publish","type":"post","link":"https:\/\/voice.ai\/hub\/ai-voice-agents\/nuance-ivr\/","title":{"rendered":"Top 16 Nuance IVR Alternatives for Customer Service and Call Routing"},"content":{"rendered":"\n<p>When it comes to interactive voice response (IVR) systems, Nuance IVR has long been a trusted name, known for its advanced speech recognition and automation capabilities. Still, as customer expectations evolve and more businesses transition to cloud-based solutions, many find that Nuance\u2019s legacy <a href=\"https:\/\/voice.ai\/hub\/tts\/ivr-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">IVR platform<\/a> no longer offers the flexibility, affordability, or ease of integration they require. Whether you\u2019re running a small support team or managing a large contact center, exploring the best Nuance IVR alternatives can help you deliver faster, more personalized customer experiences. In this guide, we\u2019ll walk through 16 of the best Nuance IVR alternatives, highlighting their standout features, ideal use cases, and pros and cons so you can find the right fit for your business.<\/p>\n\n\n\n<p>To achieve these goals, Voice AI&#8217;s <a href=\"https:\/\/voice.ai\/text-to-speech\/\" target=\"_blank\" rel=\"noreferrer noopener\">text-to-speech tool<\/a> provides natural voices, seamless integration, and clear prompts that reduce call times, enhance self-service, support multilingual menus, facilitate smooth agent handoffs, and enable your contact center to scale without incurring additional costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is Nuance IVR and Why Consider Alternatives?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-3-1024x449.png\" alt=\"nuance ivr - Nuance IVR\n\" class=\"wp-image-14181\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-3-1024x449.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-3-300x132.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-3-768x337.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-3.png 1341w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Nuance IVR is an <a href=\"https:\/\/docs.nuance.com\/cloud-ivr?\" target=\"_blank\" rel=\"noreferrer noopener\">interactive voice response<\/a> platform that answers and routes customer calls using speech recognition, natural language processing, and text-to-speech. It handles inbound calls, automates routine responses, and supports contact center agents with voice-driven workflows and caller authentication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Core IVR Functions: How It Handles Calls and Automates Service<\/h3>\n\n\n\n<p>Nuance IVR answers an incoming call, understands spoken intent through automatic speech recognition and natural language understanding, and either resolves the request with an automated response or routes the caller to the correct queue or agent. It supports:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call routing<\/li>\n\n\n\n<li>Automated attendants<\/li>\n\n\n\n<li>Self-service prompts<\/li>\n\n\n\n<li>Call transfers<\/li>\n\n\n\n<li>Queuing&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The platform integrates with backend systems and CRMs via APIs, allowing it to fetch account data, confirm identity using voice biometrics, and update tickets in real-time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Speech Technology Explained: Nuance Text to Speech and Neural Voices<\/h3>\n\n\n\n<p>Nuance combines deep neural networks and advanced signal processing to produce natural-sounding voices for IVR prompts, notifications, and virtual assistants. The platform offers over <a href=\"https:\/\/murf.ai\/blog\/nuance-text-to-speech-alternatives?\" target=\"_blank\" rel=\"noreferrer noopener\">119 AI voices across more than 50 languages<\/a> and supports lexicons for custom pronunciations.&nbsp;<\/p>\n\n\n\n<p>Nuance Dragon provides dictation and speech-to-text capabilities for agents and end-users, while Vocalizer combines static and dynamic speech output for more precise diction and consistent pronunciation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits of Nuance TTS: Why Teams Use It for Customer Audio<\/h3>\n\n\n\n<p>Nuance TTS accelerates the production of audio assets, enabling businesses to generate voice prompts from text in minutes\u2014the engine models intonation and inflection for human-like delivery, which enhances caller engagement and reduces hang-ups. <a href=\"https:\/\/www.intouchcx.com\/wp-content\/uploads\/2024\/09\/IntouchCX-Case-Study-Global-Multilingual-Support-Transforms-Customer-Experience.pdf?\" target=\"_blank\" rel=\"noreferrer noopener\">Multilingual support<\/a> enables global contact centers to provide a localized experience in multiple languages.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cost-Effective Scalable Audio<\/h4>\n\n\n\n<p>Nuance TTS eliminates the cost and logistics of recording talent, and it scales to produce large volumes of audio without requiring studio time. Teams can adjust their speaking rate and pitch, apply lexicons for brand-specific terms, and utilize audio optimizations to enhance clarity in IVR and mobile applications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Platform Tools and Integrations: Vocalizer, Dragon, APIs, and Omnichannel<\/h3>\n\n\n\n<p>Nuance offers tools beyond raw TTS. Vocalizer handles mixed dynamic and pre-recorded speech for clearer playback. Dragon <a href=\"https:\/\/www.nuance.com\/dragon\/business-solutions.html?srsltid=AfmBOornorYbMpRYgJn5yi2l40tOUzN6BeGCxAxscb43InSoIAO-mU5i&amp;\" target=\"_blank\" rel=\"noreferrer noopener\">delivers consumer and enterprise dictation<\/a> and speech-to-text for agent workflows.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">API and Omnichannel Integration<\/h4>\n\n\n\n<p>The IVR platform exposes APIs for CTI and CRM integration, supports SIP and VoIP connectivity, and connects to omnichannel channels, allowing voice, chat, and messaging to share context with the same virtual assistant. Voice biometrics and ASR work together for secure caller verification and faster authentication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why Businesses Seek Alternatives: Cost, Scale, and Flexibility<\/h3>\n\n\n\n<p>Even with a strong legacy voice platform, companies weigh other options when needs change. Cost can be a factor when <a href=\"https:\/\/www.techtarget.com\/searchcustomerexperience\/tip\/On-premises-vs-cloud-contact-center-Whats-the-difference?\" target=\"_blank\" rel=\"noreferrer noopener\">licensing on-premises servers<\/a> or complex enterprise bundles, which outstrips cloud alternatives that use pay-as-you-go pricing. Scalability is crucial when contact volume spikes, and a cloud-native solution can scale capacity up or down more quickly.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Usability and Modern Tool Integration<\/h4>\n\n\n\n<p>Usability plays a crucial role when administrators want to implement drag-and-drop flow design, fast iteration, or low-code tools for conversational IVR. Older deployments may lack modern integrations for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analytics<\/li>\n\n\n\n<li>Cloud contact center toolchains<\/li>\n\n\n\n<li>Simple APIs for DevOps teams<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">A Strong, Yet Costly Choice<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.itconvergence.com\/blog\/comparing-off-the-shelf-vs-custom-ai-ml-solutions\/?\" target=\"_blank\" rel=\"noreferrer noopener\">Customization limits<\/a> can also prompt teams to move to platforms that enable them to build advanced NLU models or deploy custom voices more cost-effectively.&nbsp;<\/p>\n\n\n\n<p>Is Nuance still a solid choice for many contact centers? Yes. It offers deep speech expertise, enterprise features, and proven security. Do growing teams need to evaluate alternatives to match speed, cost, and cloud integration goals? Absolutely.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Competitor Snapshot: Three Alternatives and How They Compare<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1. VoiceGuide: Inbound and Outbound Capabilities<\/h4>\n\n\n\n<p>VoiceGuide is a cloud IVR that focuses on both inbound and outbound workflows. It supports:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Omnichannel awareness<\/li>\n\n\n\n<li>Personalized interactive experiences<\/li>\n\n\n\n<li>Time-based switching<\/li>\n\n\n\n<li>Database integrations<\/li>\n\n\n\n<li>Call transfers<\/li>\n\n\n\n<li>Text to speech<\/li>\n\n\n\n<li>Speech recognition<\/li>\n\n\n\n<li>Voice biometrics<\/li>\n\n\n\n<li>Fax OCR and routing<\/li>\n\n\n\n<li>VoIP SIP connectivity&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>It also offers in-call flow expressions and outbound IVR queuing. VoiceGuide integrates with Google Cloud Platform and common databases and web services, which simplifies back-end connections.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>VoiceGuide Support and Usability<\/strong><\/h5>\n\n\n\n<p>VoiceGuide offers documentation, an online help forum, and support contact options, and its interface features a drag-and-drop flow builder for designing inbound marketing and call flows. That visual editor makes rapid changes faster for non-technical staff.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Dialpad: Cloud Calling with Virtual Receptionist and Analytics<\/h4>\n\n\n\n<p>Dialpad is a cloud native calling and contact center platform that layers IVR and virtual receptionist features on top of voice intelligence. It offers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call routing<\/li>\n\n\n\n<li>Real-time voice intelligence<\/li>\n\n\n\n<li>Post-call CSAT surveys<\/li>\n\n\n\n<li>Dashboards and alerts<\/li>\n\n\n\n<li>Caller personalization<\/li>\n\n\n\n<li>Call analytics<\/li>\n\n\n\n<li>Web conferencing in the same session<\/li>\n<\/ul>\n\n\n\n<p>The platform focuses on fast onboarding, unified communications, and an API ecosystem.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Dialpad Support and Usability<\/strong><\/h5>\n\n\n\n<p>Dialpad offers around-the-clock live support and a comprehensive help center. Administrators use an interactive dashboard for management. The tool lacks a drag-and-drop flow canvas, but it excels at integrating calling, messaging, and meetings into a single session for agent coaching and customer onboarding.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Kore.AI: NLP-First Virtual Assistant and Conversational Platform<\/h4>\n\n\n\n<p>Kore.AI centers on natural language understanding and bot orchestration across channels. It provides omnichannel presence, virtual assistants, automatic speech recognition, sentiment analysis, and a graphical dialogue builder for complex flows. Kore.AI integrates with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SAP<\/li>\n\n\n\n<li>Salesforce<\/li>\n\n\n\n<li>ServiceNow<\/li>\n<\/ul>\n\n\n\n<p>Kore.AI uses AES 256 encryption for message protection. The platform emphasizes bot and user administration, offering email, SMS, and voice channels.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Support and Usability<\/strong><\/h5>\n\n\n\n<p>Kore.AI supports customers with around-the-clock live chat, webinars, demos, use cases, and documentation. Its graphical chatbot builder helps novice users design conversational IVR and virtual agents without deep coding.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Feature and Support Comparisons with Nuance<\/h3>\n\n\n\n<p>Functionality overlap exists across Nuance, VoiceGuide, Dialpad, and Kore.AI for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ASR<\/li>\n\n\n\n<li>TTS<\/li>\n\n\n\n<li>Call routing<\/li>\n\n\n\n<li>Integrations<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Specialized Strengths of Top IVR Competitors<\/h4>\n\n\n\n<p>Nuance brings deep enterprise speech science and <a href=\"https:\/\/www.nuance.com\/content\/dam\/nuance\/en_us\/collateral\/enterprise\/white-paper\/wp-the-essential-guide-to-voice-biometrics-en-us.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">mature voice biometrics<\/a>. VoiceGuide focuses on flexible IVR flows and database connectivity. Dialpad packages unified communications with analytics and web conferencing. Kore.AI emphasizes advanced NLU, bot orchestration, and easy visual design.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Comparing Vendor Support Models<\/h4>\n\n\n\n<p>Support models differ, too. Nuance provides extensive documentation, case studies, partner programs, and enterprise-grade support channels. VoiceGuide maintains forums and documentation, Dialpad offers strong live support, and Kore.AI supplies live chat and demo-driven onboarding.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Usability Differences to Watch<\/h3>\n\n\n\n<p>Interfaces range from basic admin consoles to drag-and-drop flow builders and graphical chatbot designers. If rapid flow changes matter, choose a platform with a visual editor. If deep acoustic tuning and custom TTS are priorities, Nuance remains a leading option. If you want a single vendor to deliver calling, meetings, and contact center analytics together, consider a unified cloud provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Questions to Ask When Evaluating Nuance and Its Alternatives<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do you need an on-premises deployment or a cloud native solution that scales automatically?<\/li>\n\n\n\n<li>Which channels must share context with voice, chat, and SMS?<\/li>\n\n\n\n<li>How important is custom voice creation, lexicon control, or neural TTS quality for your brand?<\/li>\n\n\n\n<li>What are your budget constraints for licensing, integration, and ongoing support?<\/li>\n\n\n\n<li>Who will manage flows, and how much low-code or visual tooling do they require?<\/li>\n\n\n\n<li>Would you prefer a platform with built-in voice biometrics, or one that makes it easy to plug in third-party security and analytics tools?&nbsp;<\/li>\n\n\n\n<li>What metrics will you measure to decide if a new IVR improves CSAT, containment rate, or average handle time?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Related Reading<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/biz360\/\" target=\"_blank\" rel=\"noreferrer noopener\">Biz360<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/aircall-alternatives\/\">Aircall Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/call-routing-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Routing Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/cloudtalk-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cloudtalk Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/Dialpad-AI-Voice\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dialpad AI Voice<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/five9-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">Five9 Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/dialpad-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dialpad Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/five9-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Five9 Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/how-artificial-intelligence-is-transforming-contact-centers\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Artificial Intelligence Is Transforming Contact Centers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/genesys-alternative\/\" target=\"_blank\" rel=\"noreferrer noopener\">Genesys Alternative<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/ivr-service-provider\/\" target=\"_blank\" rel=\"noreferrer noopener\">IVR Service Provider<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/nextiva-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nextiva Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/multi-level-ivr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Multi Level IVR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/justcall-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">JustCall Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/nice-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">NICE Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/openphone-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Open Phone Alternatives<\/a><\/li>\n\n\n\n<li>OpenPhone or MightyCall<\/li>\n\n\n\n<li>OpenPhone Alternatives<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">16 Best Nuance IVR Alternatives<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Voice AI: Make Your Narration Sound Human and Fast<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"369\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/voice-ai-tts-1024x369.png\" alt=\"voice ai - Nuance IVR\n\" class=\"wp-image-14182\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/voice-ai-tts-1024x369.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/voice-ai-tts-300x108.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/voice-ai-tts-768x277.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/voice-ai-tts.png 1345w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/voice.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voice AI<\/a> delivers text-to-speech with natural human-like voices tailored for content creators, developers, and educators. The service positions itself as a time-saving, quality-first tool for producing emotional, realistic voice-overs in multiple languages.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Voice AI reduces the time spent on voiceovers while avoiding robotic narration through advanced voice synthesis and voice cloning options. The platform supports multilingual text-to-speech and a library of AI voices that preserve intonation and pacing for realistic delivery. It fits teams that need fast production of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Narrated content<\/li>\n\n\n\n<li>Classroom material<\/li>\n\n\n\n<li>In-app guidance with consistent voice branding<\/li>\n<\/ul>\n\n\n\n<p>Want to replace long recording sessions with generated voiceovers that keep personality and clarity.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Content creators, eLearning producers, developers building voice-enabled apps, and educators who need polished voiceovers quickly.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Natural-sounding text-to-speech with emotional cues<\/li>\n\n\n\n<li>Multi-language support and multiple accents<\/li>\n\n\n\n<li>Library of pre built AI voices and voice cloning capability<\/li>\n\n\n\n<li>Adjustable pitch, speed, and emphasis for nuanced output<\/li>\n\n\n\n<li>Export formats for video and audio projects&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Saves hours of recording time&nbsp;<\/li>\n\n\n\n<li>Natural human-like intonation steps<\/li>\n\n\n\n<li>Multiple language options for global projects&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voice cloning may require higher-tier access<\/li>\n\n\n\n<li>Custom voice licensing and compliance work can add<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Murf: Tune Every Syllable for the Right Tone<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"446\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/murf-ai-1024x446.png\" alt=\"murf - Nuance IVR\n\" class=\"wp-image-14183\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/murf-ai-1024x446.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/murf-ai-300x131.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/murf-ai-768x335.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/murf-ai.png 1344w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Murf is a premium text-to-speech studio focused on extreme customizability and high-quality AI voices. It targets creators and businesses that need fine control over pitch, intonation, and delivery.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Murf offers over 200 human-like voices across 20 languages and accents, which helps when you need distinct voice personalities for brand, eLearning, or ad work. Its voice customizations and studio tools let you edit prosody and pauses to match a script for conversational IVR prompts or polished narration.&nbsp;<\/p>\n\n\n\n<p>The voice changer and voice cloning tools extend value by allowing home recordings to be converted into studio-grade output. Need granular control for speech synthesis or natural language prompts for an automated attendant.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Content creators<\/li>\n\n\n\n<li>eLearning teams<\/li>\n\n\n\n<li>Marketing agencies<\/li>\n\n\n\n<li>Developers needing precise voice control<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pitch, intonation, reading speed, pause, and emphasis controls<\/li>\n\n\n\n<li>Voice changer to convert home recordings into AI voices<\/li>\n\n\n\n<li>Voice cloning for custom-branded voices&nbsp;&nbsp;<\/li>\n\n\n\n<li>Broad language and accent coverage&nbsp;&nbsp;<\/li>\n\n\n\n<li>Free plan with limited minutes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deep customization for voice tone&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Voice cloning and studio tools<\/li>\n\n\n\n<li>Good language and accent range&nbsp; &nbsp; &nbsp; &nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Cons<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Advanced features can be complex for beginners<\/li>\n\n\n\n<li>The free plan has a limited generation time<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. IBM Watson Text to Speech: Integrate Enterprise-Grade Speech Into Apps<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/ibm-watson-assistant-1-1024x449.png\" alt=\"ibm watson - Nuance IVR\n\" class=\"wp-image-14185\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/ibm-watson-assistant-1-1024x449.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/ibm-watson-assistant-1-300x132.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/ibm-watson-assistant-1-768x337.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/ibm-watson-assistant-1.png 1343w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>IBM Watson Text to Speech is an API-driven cloud service that converts text into lifelike speech, available as a containerized library for embedding in web applications. It resides in the enterprise space, equipped with strong developer tooling.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Watson supports real-time speech synthesis and branded neural voices, applicable for self-service voice menus and automated attendants within contact center automation. The platform enables the tuning of read speed, volume, and pitch to match IVR scripts and conversational AI flows.&nbsp;<\/p>\n\n\n\n<p>As an enterprise API, it supports speech-to-text pipelines and analytics integration, which helps when you want to pair speech synthesis with speech recognition and natural language understanding for richer IVR experiences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Enterprises and development teams building integrated contact center or virtual agent solutions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time speech synthesis for interactive sessions&nbsp;&nbsp;<\/li>\n\n\n\n<li>Read speed, volume, and pitch adjustments&nbsp;&nbsp;<\/li>\n\n\n\n<li>Branded neural voices modeled on selected speakers&nbsp;&nbsp;<\/li>\n\n\n\n<li>Containerized deployment for private clouds<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strong developer APIs for integration&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Real-time synthesis for interactive applications&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Supports branded neural voices&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enterprise pricing can be steep for small teams<\/li>\n\n\n\n<li>Setup and tuning may require specialist skills<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Azure Text to Speech: Create a Custom Voice for Your Brand Quickly<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"407\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-4-1024x407.png\" alt=\"azure - Nuance IVR\n\" class=\"wp-image-14186\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-4-1024x407.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-4-300x119.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-4-768x305.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-4.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Microsoft Azure Text to Speech offers human-like speech synthesis, along with tools for building custom, branded neural voices using a small amount of recorded audio. It is an enterprise-ready option with flexible deployment models.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Azure enables you to create a custom neural voice from approximately 30 minutes of recordings, allowing for a branded conversational voice for virtual assistants and IVR prompts. The service supports SSML for fine control over rate, pitch, pronunciation, and pauses, which is useful when crafting speech for automated attendants and speech-enabled IVR.&nbsp;<\/p>\n\n\n\n<p>With broad language coverage and flexible on-premises or cloud deployment, Azure suits distributed contact centers and global IVR rollouts. Do you need speech synthesis that integrates with speech recognition and contact center routing?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Organizations that need a branded voice identity at enterprise scale and multi-region deployment.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$200 Azure credit for new users&nbsp;&nbsp;<\/li>\n\n\n\n<li>Fine control with rate, pitch, pronunciation, and pauses via SSML tags&nbsp;&nbsp;<\/li>\n\n\n\n<li>Flexible deployment on-premises, cloud, and mobile devices&nbsp;&nbsp;<\/li>\n\n\n\n<li>Support for over 140 languages and 400 voice variants<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-branded neural voice creation<\/li>\n\n\n\n<li>Wide language and voice coverage&nbsp; &nbsp; &nbsp; &nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Cons<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom voice creation requires recorded audio and approvals<\/li>\n\n\n\n<li>Strong SSML support for prosody control&nbsp;<\/li>\n\n\n\n<li>Pricing and Azure account management can be complex<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. MightyCall: Keep Calls Flowing with Clear Routing Rules<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"396\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-5-1024x396.png\" alt=\"mighty call - Nuance IVR\n\" class=\"wp-image-14187\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-5-1024x396.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-5-300x116.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-5-768x297.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-5.png 1356w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>MightyCall is a cloud-based IVR provider offering straightforward tools for call routing and customer reach. It positions itself as a premium, easy-to-use solution for SMBs and call centers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>MightyCall recently expanded its capabilities to include call center features while maintaining its core IVR as reliable and straightforward as ever, which has improved queue handling and routing functions. The product now combines:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multi-level IVR<\/li>\n\n\n\n<li>Call queues<\/li>\n\n\n\n<li>Progressive dialing for teams that need structured call flows<\/li>\n<\/ul>\n\n\n\n<p>Its simplicity makes it attractive for businesses that want an efficient automated attendant without complex customization. How will this improve first call resolution and caller routing in your contact center?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Small and medium-sized businesses evolving toward call center operations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multi-level IVR<\/li>\n\n\n\n<li>Call routing and forwarding<\/li>\n\n\n\n<li>Progressive dialer&nbsp;&nbsp;<\/li>\n\n\n\n<li>Call queues and queue callback<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flexible call routing options&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Multi-language IVR support&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Queue callback to reduce agent wait time&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Cons<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No video conferencing features<\/li>\n\n\n\n<li>No fax support<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Twilio: Build Exactly the IVR You Need Piece by Piece<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-6-1024x416.png\" alt=\"twilio - Nuance IVR\n\" class=\"wp-image-14188\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-6-1024x416.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-6-300x122.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-6-768x312.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-6.png 1353w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Twilio offers modular cloud communications with pay-for-what-you-use pricing and building blocks for voice, SMS, and programmable IVR. It is developer-centric and highly flexible.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Twilio stands out for its programmable voice, speech recognition, and transactional SMS, which you can assemble into a custom IVR and virtual agent. Its pay-as-you-go model suits teams that want to prototype conversational IVR and scale based on usage. The platform requires development work but rewards with granular control over:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Routing<\/li>\n\n\n\n<li>Verification<\/li>\n\n\n\n<li>Bot detection<\/li>\n<\/ul>\n\n\n\n<p>Want maximum flexibility in building speech-enabled IVR and contact center automation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Developers, startups, and businesses that want a custom-built IVR and voice application.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Programmable voice and SMS APIs&nbsp;&nbsp;<\/li>\n\n\n\n<li>Speech recognition and verification tools<\/li>\n\n\n\n<li>Archive and logging of conversations&nbsp;&nbsp;<\/li>\n\n\n\n<li>Tools for anti-bot and fraud detection<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maximum customization for voice applications&nbsp;<\/li>\n\n\n\n<li>Strong developer ecosystem&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Flexible verification and security tools&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Steep learning curve for non-developers<\/li>\n\n\n\n<li>Costs can rise if building many separate components<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. NICE: Train agents with live AI assistance<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"420\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-7-1024x420.png\" alt=\"nice - Nuance IVR\n\" class=\"wp-image-14189\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-7-1024x420.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-7-300x123.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-7-768x315.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-7.png 1352w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>NICE provides contact center solutions that integrate AI for real-time coaching and guidance on interactions. The platform aims to enhance agent effectiveness and customer experience by leveraging analytics and automation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>NICE embeds AI into agent workflows, providing real-time suggestions and speech analytics to expedite resolution and enhance compliance. Their system supports:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conversational IVR<\/li>\n\n\n\n<li>Speech-to-text<\/li>\n\n\n\n<li>Intent detection to route customers or provide agents with context<\/li>\n<\/ul>\n\n\n\n<p>It is a complex, feature-rich product built for call centers that require scalable agent training and quality management. Are you looking to support rapid onboarding and require AI-assisted coaching during live calls?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Growing call centers that need AI-guided agent support and deep CX analytics.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CX data and speech analytics&nbsp;&nbsp;<\/li>\n\n\n\n<li>AI-based real-time agent assistance&nbsp;&nbsp;<\/li>\n\n\n\n<li>UCaaS integrations for unified communications&nbsp;&nbsp;<\/li>\n\n\n\n<li>Quality management and compliance tools&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time AI coaching for agents<\/li>\n\n\n\n<li>Deep speech analytics and quality tools&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Designed for scale and training support&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Very complex setup and learning curve<\/li>\n\n\n\n<li>Pricing and options can be opaque<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. CallHippo: Balance Office Phone Needs with Call Center Power<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"279\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/call-hippo-1024x279.png\" alt=\"call hippo - Nuance IVR\n\" class=\"wp-image-14190\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/call-hippo-1024x279.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/call-hippo-300x82.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/call-hippo-768x209.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/call-hippo.png 1348w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>CallHippo offers cloud voice services designed for both office teams and call centers, featuring tiered plans that unlock advanced IVR features. It positions itself as practical and well-rounded.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>CallHippo offers experience in voice and IVR, featuring DID groups and embedded dialer integration that simplify agent workflows. Its tiered approach allows smaller offices to adopt basic call routing and expand into multi-level IVR as needs grow. The platform serves teams who want a mix of office calling and support center capabilities.<\/p>\n\n\n\n<p>Do you need flexible routing and live call handling without overpaying for features you do not use?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Larger offices and smaller call centers that may scale into full contact center features.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DID group support for local numbers&nbsp;&nbsp;<\/li>\n\n\n\n<li>Embedded dialer integration&nbsp;&nbsp;<\/li>\n\n\n\n<li>Live call monitoring and management&nbsp;&nbsp;<\/li>\n\n\n\n<li>Call tagging and forwarding<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call forwarding is available on the basic tier&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Call tagging for organization&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Can forward to multiple devices to avoid missed calls&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IVR is not available on the lowest tiers<\/li>\n\n\n\n<li>Multi-level menu only on the highest plans<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9. Genesys: Scale IVR Simply and Add AI When Ready<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-8-1024x448.png\" alt=\"genesys - Nuance IVR\n\" class=\"wp-image-14191\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-8-1024x448.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-8-300x131.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-8-768x336.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-8.png 1337w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Genesys offers contact center solutions that combine classic IVR with optional AI enhancements. The vendor supports both straightforward IVR and advanced conversational AI deployments.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Genesys is flexible: basic IVR coexists alongside optional AI modules for speech analytics and virtual agents, which help teams stage deployments according to complexity and budget. The platform includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inbound voice routing<\/li>\n\n\n\n<li>Callbacks<\/li>\n\n\n\n<li>Blending for mixed inbound and outbound operations<\/li>\n<\/ul>\n\n\n\n<p>For organizations that want speech-enabled IVR now and AI added later, Genesys offers a clear upgrade path. How will the staged adoption of conversational IVR and speech recognition improve your contact flow?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Large call centers and enterprises implementing staged contact center automation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inbound voice routing and skill-based routing&nbsp;&nbsp;<\/li>\n\n\n\n<li>Callback management for web and software channels&nbsp;&nbsp;<\/li>\n\n\n\n<li>Inbound and outbound blending for agents&nbsp;&nbsp;<\/li>\n\n\n\n<li>Speech-enabled IVR and analytics options<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basic IVR available on lower tiers&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Wide set of options for scaling IVR and AI vendors<\/li>\n\n\n\n<li>Speech-enabled IVR services are available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complex plan structure and higher pricing<\/li>\n\n\n\n<li>All tiers tend to cost more than smaller ones<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">10. TalkDesk: Modern Cloud Contact Center with AI Built-In<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"385\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/talk-desk-1-1024x385.png\" alt=\"talk desk - Nuance IVR\n\" class=\"wp-image-14192\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/talk-desk-1-1024x385.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/talk-desk-1-300x113.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/talk-desk-1-768x289.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/talk-desk-1.png 1343w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>TalkDesk provides an AI-enhanced cloud contact center focused on modern routing, voice engagement, and workforce optimization. It aims at high-end contact centers that prioritize automation and agent support.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>TalkDesk integrates AI into routing, training, and analytics, delivering tools like AI trainer and voice engagement to refine conversational IVR prompts and agent scripts. The platform offers a polished interface and an advanced routing studio for handling complex call flows and orchestrating contact center operations.&nbsp;<\/p>\n\n\n\n<p>Given its price position, it suits operations that can invest in AI-driven contact center efficiency. Are you ready to add AI to routing and agent coaching without having to build it yourself?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Large call centers and enterprises with budgets for AI-enabled contact center platforms.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voice engagement and AI trainer tools<\/li>\n\n\n\n<li>Studio for call flow building and routing&nbsp;&nbsp;<\/li>\n\n\n\n<li>Integrated AI for analytics and coaching&nbsp;&nbsp;<\/li>\n\n\n\n<li>Workforce optimization features<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rich IVR and routing features in base tiers&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>AI is integrated across features&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Polished user experience and tooling&nbsp; &nbsp; &nbsp; &nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Cons<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High cost relative to many competitors<\/li>\n\n\n\n<li>AI appears even if teams prefer manual control<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">11. CloudTalk: Go International with Numbers and Routing<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"440\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/cloud-talk-1-1024x440.png\" alt=\"cloud talk - Nuance IVR\n\" class=\"wp-image-14193\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/cloud-talk-1-1024x440.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/cloud-talk-1-300x129.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/cloud-talk-1-768x330.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/cloud-talk-1.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>CloudTalk is a VoIP provider that blends AI tools with international number availability and classic contact center features. It targets teams that require global coverage and practical IVR solutions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>CloudTalk emphasizes international reach by offering mobile numbers in many countries and smart queueing to reduce wait times across time zones. Its skill-based routing and automated call distribution help distribute load and reduce transfers for multinational support.&nbsp;<\/p>\n\n\n\n<p>The platform positions itself to support companies transitioning into global customer service with speech analytics and IVR. Which markets do you need local numbers for when deploying your automated attendant?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Large international call centers and companies supporting global customers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wallboards and real-time monitoring&nbsp;&nbsp;<\/li>\n\n\n\n<li>Smart queueing and skill-based routing&nbsp;&nbsp;<\/li>\n\n\n\n<li>Automated call distribution&nbsp;&nbsp;<\/li>\n\n\n\n<li>Mobile number availability for over 160 countries<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Skill-based routing to reduce transfers&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Large international number footprint&nbsp;&nbsp;<\/li>\n\n\n\n<li>Automated distribution available on basic tiers&nbsp; &nbsp; &nbsp; &nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Cons<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unlimited concurrent calls only on the highest plan<\/li>\n\n\n\n<li>Some users report IVR setup difficulty<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">12. Dialpad: Make Conversations Smarter and Capture Outcomes<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"368\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/dial-pad-1024x368.png\" alt=\"dial pad - Nuance IVR\n\" class=\"wp-image-14194\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/dial-pad-1024x368.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/dial-pad-300x108.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/dial-pad-768x276.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/dial-pad.png 1341w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Dialpad is a VoIP and contact center provider recognized for its ease of use and integrated AI features, including summarization and action capture. It emphasizes quick setup and voice intelligence.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Dialpad combines AI recap, action item capture, and live agent support to streamline post-call follow-up, making it faster and more accurate. The platform supports conversational IVR prompts and speech analytics to feed routing decisions and CRM records.&nbsp;<\/p>\n\n\n\n<p>For teams wanting user-friendly voice tools with speech-to-text and intent capture, Dialpad provides accessible AI-driven features. How will automatic recaps change your call handling and knowledge capture?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Small and medium businesses scaling into call center operations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI recap and action item capture&nbsp;&nbsp;<\/li>\n\n\n\n<li>Global SMS and voice capabilities&nbsp;&nbsp;<\/li>\n\n\n\n<li>Built-in speech-to-text for calls&nbsp;&nbsp;<\/li>\n\n\n\n<li>Support for multiple office locations&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Useful AI features that improve productivity&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Straightforward setup and administration&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Good live agent support for urgent needs&nbsp; &nbsp; &nbsp; &nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Cons<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perfect uptime is only guaranteed on expensive plans<\/li>\n\n\n\n<li>Unlimited ring groups reserved for custom plans<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">13. GoTo: Bring Meeting Experience into Your Phone System<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"445\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-9-1024x445.png\" alt=\"goto - Nuance IVR\n\" class=\"wp-image-14195\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-9-1024x445.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-9-300x130.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-9-768x334.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/image-9.png 1347w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>GoTo leverages decades of audio and meeting experience to provide VoIP and IVR features that emphasize hybrid voice and meetings. The company focuses on ease of use and integrated collaboration tools.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>GoTo combines dial plan editing, desk phone compatibility, and seamless switch from chat to call for teams that use voice and video together. Their history with online meetings shows in features aimed at hybrid communications and secure connections.<\/p>\n\n\n\n<p>The platform is practical for smaller businesses that value meeting-based workflows and simple IVR routing. Want a phone system that moves smoothly into a live meeting when needed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Small businesses and teams that value integrated meetings with IVR and phone features.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Desk phone compatibility and dial plan editor&nbsp;&nbsp;<\/li>\n\n\n\n<li>Call routing and scheduling tools&nbsp;&nbsp;<\/li>\n\n\n\n<li>Easy switch from chat to call and meeting modes&nbsp;&nbsp;<\/li>\n\n\n\n<li>Security-focused features for private conversations<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seamless switch from chat to call&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Strong meeting experience and security&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>User-friendly interface and setup&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connection issues can hurt meeting-reliant flows<\/li>\n\n\n\n<li>Support quality varies by region<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">14. Aircall: Scale Outbound Activity and Tag Every Call<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/air-call-1024x416.png\" alt=\"air call - Nuance IVR\n\" class=\"wp-image-14196\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/air-call-1024x416.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/air-call-300x122.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/air-call-768x312.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/air-call.png 1346w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Aircall is a cloud-based contact center solution that emphasizes flexibility and features for outbound calling. It suits teams that need powerful dialers and integrations with CRM workflows.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Aircall provides power dialers, mandatory call tagging, and queue callback to streamline outbound campaigns and inbound routing. Its unlimited simultaneous outbound calling supports high-volume teams, while integrations keep data flowing to CRM and analytics for better routing decisions.&nbsp;<\/p>\n\n\n\n<p>The interface stays user-friendly while offering advanced dialing and reporting capabilities for call centers. Are you running outbound campaigns that need fast dialing and clear tagging?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Call centers and sales teams that rely on high-volume outbound calling.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Power dialer for outbound campaigns&nbsp;&nbsp;<\/li>\n\n\n\n<li>Mandatory call tagging for CRM alignment&nbsp;&nbsp;<\/li>\n\n\n\n<li>Queue callback to reduce abandonment&nbsp;&nbsp;<\/li>\n\n\n\n<li>Unlimited simultaneous outbound calls in higher plans<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High level of CRM and workflow integrations&nbsp;<\/li>\n\n\n\n<li>IVR available on the lowest tier&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>User-friendly interface for quick setup<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One of the pricier options on the market<\/li>\n\n\n\n<li>Call analytics retention limited to recent months<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">15. Nextiva: Combine VoIP and CX Management in One Place<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"409\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/nextiva-2-1024x409.png\" alt=\"nextiva - Nuance IVR\n\" class=\"wp-image-14197\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/nextiva-2-1024x409.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/nextiva-2-300x120.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/nextiva-2-768x307.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/nextiva-2.png 1348w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Nextiva is a cloud communications provider that offers VoIP, unified communications, and customer experience management, all tied into its IVR features. The service positions itself as comprehensive and scalable.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Nextiva stands out for combining advanced IVR with CRM integration and analytics to create tighter agent workflows and reporting. Its AI-powered features help route and surface context for agents, while the platform supports growth through scalable pricing plans.&nbsp;<\/p>\n\n\n\n<p>The product suits teams that want a single vendor for phone, IVR, and customer data. How will integrated analytics improve your routing and workforce decisions?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<p>Small to medium-sized businesses that want unified communications and customer experience tools.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Advanced IVR and routing&nbsp;&nbsp;<\/li>\n\n\n\n<li>CRM integration and contact context&nbsp;&nbsp;<\/li>\n\n\n\n<li>Analytics and reporting for call center performance&nbsp;&nbsp;<\/li>\n\n\n\n<li>Scalable pricing plans<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprehensive communications and CX tools<\/li>\n\n\n\n<li>Advanced IVR with AI features&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Scalable plans for growing teams&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Slightly higher pricing than some competitors<\/li>\n\n\n\n<li>Some advanced features are reserved for higher tiers<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">16. JustCall: Keep Sales and Support Flowing with Easy CRM Links<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"412\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/just-call-1-1024x412.png\" alt=\"just call - Nuance IVR\n\" class=\"wp-image-14198\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/just-call-1-1024x412.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/just-call-1-300x121.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/just-call-1-768x309.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/10\/just-call-1.png 1349w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>&nbsp;JustCall is a cloud-based VoIP system focused on sales and support teams, offering IVR, call routing, automation, and CRM integrations. It aims to be accessible and straightforward to deploy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why We Picked It&nbsp;&nbsp;<\/h4>\n\n\n\n<p>JustCall emphasizes a user-friendly IVR and rich integrations, allowing sales and support teams to automate routing and capture data in their CRM with minimal setup. The platform features an innovative multi-level IVR, queue callback, and power dialer to support both inbound support and outbound sales.<\/p>\n\n\n\n<p>For teams prioritizing quick integration with CRM and simple IVR flows, JustCall strikes a balance between functionality and affordability. Do you need a quick-to-launch system that links calls to customer records?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Best For&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Small to mid-sized businesses, especially sales and support teams.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Features&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smart multi-level IVR system&nbsp;&nbsp;<\/li>\n\n\n\n<li>Queue callback and call automation&nbsp;&nbsp;<\/li>\n\n\n\n<li>Power dialer for outbound activity&nbsp;&nbsp;<\/li>\n\n\n\n<li>Integrations with major CRMs<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pros&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User-friendly IVR and quick CRM integration&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Feature parity across regions can vary<\/li>\n\n\n\n<li>Multi-location number availability for scaling teams<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Some product areas still need refinement<\/li>\n\n\n\n<li>Affordable pricing for smaller teams<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Related Reading<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call Center Workflow Software<\/li>\n\n\n\n<li>Talkdesk Studio<\/li>\n\n\n\n<li>Balto App<\/li>\n\n\n\n<li>Call Flow Builder<\/li>\n\n\n\n<li>AI Voice Actors<\/li>\n\n\n\n<li>Call Center Wait Times<\/li>\n\n\n\n<li>Talkdesk Alternative<\/li>\n\n\n\n<li>RingCentral Alternatives<\/li>\n\n\n\n<li>Alternatives to Nextiva<\/li>\n\n\n\n<li>Call Queue vs Auto Attendant<\/li>\n\n\n\n<li>Aspect IVR<\/li>\n\n\n\n<li>Voice Bot Solutions<\/li>\n\n\n\n<li>Zoom Phone Alternatives<\/li>\n\n\n\n<li>Call Handling Best Practices<\/li>\n\n\n\n<li>Smart IVR<\/li>\n\n\n\n<li>Call Center Voice AI<\/li>\n\n\n\n<li>Call Flow Designer<\/li>\n\n\n\n<li>Talkroute Alternatives<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Try Our Text-to-Speech Tool for Free Today<\/h2>\n\n\n\n<p>Stop spending hours on voiceovers or settling for robotic narration. <a href=\"https:\/\/voice.ai\/text-to-speech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voice AI<\/a> converts text to speech with a human-like tone, timing, and emotion, ensuring your IVR prompts, training modules, videos, and apps sound natural and clear.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose from a library of AI voices<\/li>\n\n\n\n<li>Generate speech in multiple languages<\/li>\n\n\n\n<li>Apply prosody controls with SSML for precise pacing and emphasis<\/li>\n<\/ul>\n\n\n\n<p>Want to reduce production time while raising perceived quality?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Built for Contact Centers and Conversational IVR Workflows<\/h3>\n\n\n\n<p>The engine supports neural TTS and modern speech synthesis techniques that pair well with automatic speech recognition and natural language understanding systems. That makes Voice AI valuable inside contact center stacks that already run Nuance IVR or other speech engines.&nbsp;<\/p>\n\n\n\n<p>Use the voices to replace static recordings, provide dynamic prompt content, or deliver localized audio at scale without re-recording sessions. How would this improve your customer experience?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Integrates with Nuance Style Capabilities and Enterprise Features<\/h3>\n\n\n\n<p>Voice AI complements Nuance IVR strengths such as dialog management, speech to text, and voice biometrics. You can feed dynamic TTS into flows that use Nuance NLU, voice authentication, and call routing, or keep DTMF fallback and agent assist features intact.&nbsp;<\/p>\n\n\n\n<p>Integration points include REST APIs, webhooks, and audio streaming that match contact center gateways and CRM connectors. Which integration would you deploy first?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use Cases That Match Real World Needs<\/h3>\n\n\n\n<p>Content creators get voiceovers for videos and social audio in minutes. Developers embed TTS in apps, bots, and IVR menus. Educators convert lessons into narrated audio across languages. For IVR use, create natural IVR voice prompts, hold messages, and multilingual menu systems that maintain consistent tone and brand. What project would you test on day one?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Developer Tools, Controls, and Compliance Options<\/h3>\n\n\n\n<p>APIs and SDKs enable on-the-fly synthesis or batch rendering. Use SSML to control intonation, breaks, and emphasis\u2014latency and throughput match high-volume call centers when deployed with edge caching or streaming endpoints.&nbsp;<\/p>\n\n\n\n<p>Enterprise customers can inquire about data handling, encryption, and compliance controls to ensure alignment with contact center requirements. Which technical constraint matters most for your deployment?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How Voice AI Works with Speech Recognition and Analytics<\/h3>\n\n\n\n<p>Pair TTS from Voice AI with ASR transcripts and speech analytics to close the loop on quality. Synthetic voices enhance the consistency of prompts, thereby increasing speech recognition accuracy across various dialects and channels. Combine TTS output with session analytics to tune dialog prompts and reduce misrecognition or transfers to agents. Want to see sample metrics from a pilot?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Try It Free and Compare Quality Quickly<\/h3>\n\n\n\n<p>Sign up and generate sample voiceovers in multiple languages, test SSML features, and evaluate how these voices perform in live IVR flows or recorded content. Hearing a human-like synthetic voice in your own script reveals the difference fast. Which script will you run first?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Related Reading<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact Center Solution<\/li>\n\n\n\n<li>CCXML<\/li>\n\n\n\n<li>Dialpad IVR<\/li>\n\n\n\n<li>Dialpad Costs<\/li>\n\n\n\n<li>CXP Software<\/li>\n\n\n\n<li>Dialpad Port Out<\/li>\n\n\n\n<li>CX One Inc<\/li>\n\n\n\n<li>Conversational AI for the Enterprise<\/li>\n\n\n\n<li>Difference Between Chatbot and Conversational AI<\/li>\n\n\n\n<li>Dialpad News<\/li>\n\n\n\n<li>Conversational Business Texting<\/li>\n\n\n\n<li>Dialpad AI<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Enhance contact center performance with Nuance IVR. Cloud IVR with AI boosts automation, reduces costs, and improves customer satisfaction.<\/p>\n","protected":false},"author":1,"featured_media":14180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[],"class_list":["post-14179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-voice-agents"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top 16 Nuance IVR Alternatives for Customer Service and Call Routing - voice.ai<\/title>\n<meta name=\"description\" content=\"Enhance contact center performance with Nuance IVR. Cloud IVR with AI boosts automation, reduces costs, and improves customer satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/nuance-ivr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 16 Nuance IVR Alternatives for Customer Service and Call Routing - voice.ai\" \/>\n<meta property=\"og:description\" content=\"Enhance contact center performance with Nuance IVR. 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