{"id":13862,"date":"2025-09-29T23:09:59","date_gmt":"2025-09-29T23:09:59","guid":{"rendered":"https:\/\/voice.ai\/hub\/?p=13862"},"modified":"2025-10-13T10:49:26","modified_gmt":"2025-10-13T10:49:26","slug":"five9-alternatives","status":"publish","type":"post","link":"https:\/\/voice.ai\/hub\/ai-voice-agents\/five9-alternatives\/","title":{"rendered":"22 Best Five9 Alternatives for Contact Center Automation"},"content":{"rendered":"\n<p>Five9 is one of the most recognized cloud contact center platforms, used by businesses to manage inbound and outbound calls, automate workflows, and integrate with CRMs. However, as customer expectations rise and budgets become tighter, many teams discover that Five9\u2019s pricing, complexity, or feature limitations render it less than ideal. That\u2019s when the search for alternatives begins. Interactive voice response (IVR) is a good example of where the stakes are high. It shapes the very first moments of a customer call, and when menus are clunky or integrations fall short, callers hang up and agents waste valuable time. The ideal contact center platform should streamline IVR, routing, analytics, and automation while remaining affordable and user-friendly. For many businesses, exploring modern <a href=\"https:\/\/voice.ai\/hub\/tts\/ivr-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">IVR platforms<\/a> becomes the key to unlocking smoother interactions and more efficient customer support.<\/p>\n\n\n\n<p>In this guide, we\u2019ll compare 22 of the best Five9 alternatives\u2014covering omnichannel platforms, AI voice tools, predictive dialing, CRM integrations, and call analytics\u2014so you can find a solution that delivers a smoother customer experience while keeping costs under control. To help with that, Voice AI\u2019s <a href=\"https:\/\/voice.ai\/text-to-speech\/\" target=\"_blank\" rel=\"noreferrer noopener\">text-to-speech tool<\/a> lets you audition natural voices, speed up IVR design, and test call flows without heavy IT work, so you can compare real-world performance across Five9 Alternatives and pick the right contact center solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is Five9, and Why Consider an Alternative Contact Center Solution?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"331\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/five-9-1024x331.webp\" alt=\"five9 - Five9 Alternatives\n\" class=\"wp-image-13864\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/five-9-1024x331.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/five-9-300x97.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/five-9-768x248.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/five-9.webp 1348w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Five9 is a cloud-based contact center solution widely used for call management, customer support, and automation. It handles automatic call distribution, call recording, and workforce management while supporting:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voice<\/li>\n\n\n\n<li>Chat<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>SMS<\/li>\n\n\n\n<li>Social messaging<\/li>\n<\/ul>\n\n\n\n<p>Five9 scales from dozens to thousands of agents, and its architecture centers on reliability and uptime for enterprise contact centers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why Some Teams Look for Five9 Alternatives<\/h3>\n\n\n\n<p>Many organizations keep Five9 on their shortlist, but some decide that a different contact center platform better fits their needs. Standard drivers include pricing that feels excessive for small and mid-sized businesses, implementation complexity, limited flexibility with specific integrations, and gaps in native AI and messaging automation capabilities.&nbsp;<\/p>\n\n\n\n<p>Those concerns lead teams to evaluate contact center alternatives, cloud contact center competitors, and CCaaS platforms that align with their budget, timeline, and feature requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Five9 Strengths That Matter in Day-to-Day Operations<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">CRM Integration Depth<\/h4>\n\n\n\n<p>Five9 integrates deeply with major CRM systems, including Salesforce, ServiceNow, Zendesk, Oracle, and Microsoft Dynamics 365, allowing agents to view a unified customer history during interactions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Efficient Omnichannel Routing<\/h4>\n\n\n\n<p>Five9 routes calls, chats, emails, and messages to the best available resource and preserves context across channels so agents can continue conversations without repeated customer explanation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Advanced IVR with Speech Recognition<\/h4>\n\n\n\n<p>The IVR <a href=\"https:\/\/rasa.com\/blog\/natural-language-ivr\/\" target=\"_blank\" rel=\"noreferrer noopener\">utilizes speech recognition<\/a> and natural language processing to expedite self-service and direct callers to the appropriate queue, minimizing long hold times.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Real-Time Analytics and Reporting<\/h4>\n\n\n\n<p>Five9 provides detailed dashboards and reports on contact center KPIs, including Net Promoter Score, customer satisfaction, first-contact resolution, average speed of answer, average handle time, occupancy, agent adherence, and more. Managers can monitor live queues and drill into historical performance.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Predictive Dialer<\/h4>\n\n\n\n<p>A machine learning-driven predictive dialer <a href=\"https:\/\/callexsolutions.com\/predictive-dialer-the-future-of-high-performance-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">helps outbound sales and research teams<\/a> reduce idle time and increase contact rates while minimizing misdials.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Top-Notch Security and Compliance<\/h4>\n\n\n\n<p>Five9 emphasizes enterprise-grade security, with firewalls, intrusion detection, vulnerability scans, penetration testing, file integrity monitoring, two-factor authentication, and compliance controls designed for regulated industries.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why Customers Search for Five9 Alternatives<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Complex Setup and Onboarding<\/h4>\n\n\n\n<p>Smaller teams often find the initial configuration and integration work to be time-consuming and resource-intensive. The platform offers numerous knobs to tweak, and that depth can become a hindrance for organizations seeking a faster rollout.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Steep Learning Curve<\/h4>\n\n\n\n<p>The broad feature set requires training. Teams with limited admin staff report that building flows and modifying routing take longer than expected.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Limited Historical Data Storage<\/h4>\n\n\n\n<p>Some data retention limits frustrate operations that need long-term access. For example, call logs and web chat scripts are downloadable for up to 60 days, while other items may only be available for 30 days.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Add on AI Rather Than Native AI<\/h4>\n\n\n\n<p>Many advanced AI capabilities <a href=\"https:\/\/www.cognigy.com\/solutions\/cognigy-contact-center-integrations\" target=\"_blank\" rel=\"noreferrer noopener\">require third-party tools and integrations<\/a> to function effectively. That creates extra vendor management and integration work for teams aiming for a single platform-driven AI strategy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing Complexity and Contract Terms<\/h4>\n\n\n\n<p>Five9\u2019s entry plans start at a published rate for specific tiers, but higher tiers require custom quotes and often a 36-month contract. Teams that require predictable monthly pricing or short-term commitments usually consider alternatives with more transparent and flexible billing.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Limited Omnichannel Automation for Chat and Messaging<\/h4>\n\n\n\n<p>Organizations that rely heavily on chat, messaging, and social channels sometimes find Five9\u2019s native automation lacking and add separate bots or platforms to fill the gap.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Rigid Customization<\/h4>\n\n\n\n<p>Making workflow changes can require developer effort. Companies that need to <a href=\"https:\/\/fastcall.com\/best-ivr-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">iterate quickly on IVR<\/a>, routing, or agent desktop often explore more configurable contact center software alternatives.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Which Types of Five9 Alternatives You Might Consider<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Cost-Friendly Cloud Contact Center Alternatives for SMBs<\/h4>\n\n\n\n<p>If price and contract flexibility matter, look for providers with transparent per-agent monthly pricing and short-term commitments.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Contact Center Platforms with Native AI<\/h4>\n\n\n\n<p>Some vendors deliver built-in conversational AI, bot orchestration, and real-time agent assist without third-party integrations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Omnichannel Focused Alternatives<\/h4>\n\n\n\n<p>If messaging, social, and chat drive your customer experience, choose a platform that treats those channels as first-class and <a href=\"https:\/\/www.app0.io\/blog\/best-customer-messaging-platforms\" target=\"_blank\" rel=\"noreferrer noopener\">offers low-code automation<\/a> for each.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Developer-Friendly, API-Driven Options<\/h4>\n\n\n\n<p>If you require in-depth custom integrations or voice platform control, consider evaluating CCaaS providers that offer extensive APIs, SDKs, and comprehensive developer documentation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cloud Contact Center Solutions that Prioritize Fast Setup<\/h4>\n\n\n\n<p>For rapid time to value, choose platforms with intuitive admin consoles, prebuilt integrations, and templated flows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Spot Whether You Should Shop for Five9 Alternatives<\/h3>\n\n\n\n<p>Ask these direct questions about your operation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is your monthly cost per agent stretching your budget?<\/li>\n\n\n\n<li>Do you need shorter contract terms or predictable billing?<\/li>\n\n\n\n<li>Do you need native AI across voice and digital channels?&nbsp;&nbsp;<\/li>\n\n\n\n<li>Does your business require longer data retention for compliance or analytics?&nbsp;&nbsp;<\/li>\n\n\n\n<li>Are frequent workflow changes causing delays because customization requires developers?&nbsp;&nbsp;<\/li>\n\n\n\n<li>Do you need deeper integrations with a specific CRM or niche tool that Five9 does not support?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Evaluate Five9 Competitors and Contact Center Alternatives<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Define Real Requirements First<\/h4>\n\n\n\n<p>List channels, forecasted call and message volumes, IVR complexity, outbound dialer needs, security and compliance demands, and desired CRM integrations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Test native AI and automation<\/h4>\n\n\n\n<p>Run proofs of concept for conversational IVR, bot handoffs, and real-time agent assistance to determine if the vendor provides these capabilities natively.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Check Omnichannel Continuity<\/h4>\n\n\n\n<p>Verify that chat, SMS, email, and social messages preserve context and transfer cleanly to voice when needed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Validate API and Integration Depth<\/h4>\n\n\n\n<p>Confirm REST APIs, webhooks, SDKs, and prebuilt connectors to your CRM, WFO, and analytics tools.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Inspect Data Retention and Reporting Options<\/h4>\n\n\n\n<p>Confirm how long recordings, logs, transcripts, and dialing lists are stored and what export options exist.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Understand Pricing and Contracts<\/h4>\n\n\n\n<p>Ask for the full cost, including setup, integrations, monthly fees, per-channel or minute surcharges, and contract length.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Request References and Run Operator Testing<\/h4>\n\n\n\n<p>Speak with similar customers and conduct a brief pilot with real agents to identify usability and operational issues.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Common Five9 Alternatives to Explore<\/h3>\n\n\n\n<p>You can compare Five9 alternatives, including Talkdesk, Genesys Cloud, Amazon Connect, RingCentral Contact Center, NICE CXone, 8&#215;8, Zendesk Talk, and Vonage. Each of these contact center platforms positions itself differently on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pricing<\/li>\n\n\n\n<li>Native AI<\/li>\n\n\n\n<li>Ease of use<\/li>\n\n\n\n<li>Omnichannel features<\/li>\n\n\n\n<li>Integration depth<\/li>\n<\/ul>\n\n\n\n<p>Which one fits depends on your team size, channel mix, and appetite for in-house customization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Questions for Your Team<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Which channels drive the most volume for you today?<\/li>\n\n\n\n<li>Do you need deep Salesforce or Zendesk integration out of the box?<\/li>\n\n\n\n<li>Would you prefer a platform that gives analysts longer access to raw data and recordings?&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Answering those questions focuses your search for the right cloud-based contact center alternative and helps you pick among CCaaS providers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Related Reading<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/biz360\/\" target=\"_blank\" rel=\"noreferrer noopener\">Biz360<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/aircall-alternatives\/\">Aircall Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/call-routing-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Routing Services<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/cloudtalk-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cloudtalk Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/tts\/Dialpad-AI-Voice\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dialpad AI Voice<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/five9-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">Five9 Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/dialpad-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dialpad Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/how-artificial-intelligence-is-transforming-contact-centers\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Artificial Intelligence Is Transforming Contact Centers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/genesys-alternative\/\" target=\"_blank\" rel=\"noreferrer noopener\">Genesys Alternative<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/ivr-service-provider\/\" target=\"_blank\" rel=\"noreferrer noopener\">IVR Service Provider<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/nextiva-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nextiva Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/multi-level-ivr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Multi Level IVR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/justcall-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">JustCall Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/nice-competitors\/\" target=\"_blank\" rel=\"noreferrer noopener\">NICE Competitors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/openphone-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Open Phone Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/nuance-ivr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nuance IVR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/openphone-or-mightycall\/\" target=\"_blank\" rel=\"noreferrer noopener\">OpenPhone or MightyCall<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/open-phone-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">OpenPhone Alternatives<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">22 Best Five9 Alternatives for Contact Center Automation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Voice AI: Natural Human-Like Text-to-Speech that Saves Time and Raises Production Quality<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"367\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/1-3-1024x367.webp\" alt=\"voice ai - Five9 Alternatives\n\" class=\"wp-image-13865\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/1-3-1024x367.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/1-3-300x108.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/1-3-768x275.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/1-3.webp 1327w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/voice.ai\/text-to-speech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voice AI<\/a> converts text into emotional, human-like narration so teams stop spending hours on voiceovers or settling for robotic sound. It focuses on usability, featuring a library of AI voices, multi-language support, and rapid generation, allowing content creators and developers to produce professional audio quickly. Want more natural-sounding audio for tutorials, ads, or training material?<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High-quality text-to-speech voices<\/li>\n\n\n\n<li>Emotion and tone controls<\/li>\n\n\n\n<li>Multi-language and accent options<\/li>\n\n\n\n<li>API access for developers<\/li>\n\n\n\n<li>Exportable audio files<\/li>\n\n\n\n<li>Presets for different use cases<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Try the text-to-speech tool for free, then select a pay-per-use or subscription tier for higher volumes or commercial licensing. Free trial available for testing.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Content creators, developers, and educators who need fast, realistic voiceovers without the need for studio time.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>For teams that need human-like voice content rather than full call center software, Voice AI replaces manual voiceover work and integrates with contact center prompts or IVR recordings, eliminating the need for separate recording steps that Five9 would otherwise require.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Nextiva: Unified Customer Experience with Strong CRM Integrations<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"385\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/2-3-1024x385.webp\" alt=\"nextiva - Five9 Alternatives\n\" class=\"wp-image-13866\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/2-3-1024x385.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/2-3-300x113.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/2-3-768x288.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/2-3.webp 1350w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Nextiva combines UCaaS and CCaaS in an intuitive platform with rich CRM connectors and collaboration tools. It focuses on usability and straightforward automation, allowing teams to adopt contact center features without extensive training.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inbound call flows<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Automatic call distribution<\/li>\n\n\n\n<li>Unlimited queues<\/li>\n\n\n\n<li>Callbacks<\/li>\n\n\n\n<li>CRM connectors<\/li>\n\n\n\n<li>Dashboards<\/li>\n\n\n\n<li>Workforce management<\/li>\n\n\n\n<li>Workflow automation<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Usage-based and per-agent per-month options. The Essential plan starts at $75 per agent per month for an intelligent contact center with omnichannel capabilities and advanced AI. Professional and Premium are available by quote.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal for<\/h4>\n\n\n\n<p>Small and mid-sized businesses that want a feature-rich contact center tightly integrated with CRM and telephony.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Nextiva often costs less and bundles unified communications with contact center features, allowing businesses to get both a phone system and CCaaS without managing separate vendors.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. 3CX Call Center: Lightweight PBX-Style Contact Handling for Easy Deployment<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"354\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/3-3-1024x354.webp\" alt=\"3cx - Five9 Alternatives\n\" class=\"wp-image-13867\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/3-3-1024x354.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/3-3-300x104.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/3-3-768x265.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/3-3.webp 1346w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3CX offers a simple unified communications client that suits teams who mainly make calls. You choose your VoIP provider and pick from off-the-shelf CRM integrations for fast setup and low friction.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call queues<\/li>\n\n\n\n<li>Routing<\/li>\n\n\n\n<li>Click to dial<\/li>\n\n\n\n<li>Screen pop<\/li>\n\n\n\n<li>Web conferencing<\/li>\n\n\n\n<li>Mobile app<\/li>\n\n\n\n<li>Cross-platform compatibility<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Three license tiers are available, based on user count and the number of simultaneous calls: ENT, PRO, and SMB. Options for hosting, support, and AI add-ons. Customized quotes available.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Small businesses seek affordability and ease of use over extensive enterprise features.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>3CX is a cost-effective and easier-to-deploy solution for phone-centric teams, offering basic contact center routing without the complexity of Five9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Avaya: Enterprise Grade Omnichannel with Flexible Deployment Models<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"417\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/4-3-1024x417.webp\" alt=\"avaya - Five9 Alternatives\n\" class=\"wp-image-13868\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/4-3-1024x417.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/4-3-300x122.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/4-3-768x312.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/4-3.webp 1342w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Avaya supports omnichannel contact centers across cloud SaaS, on-premises, and hybrid models with mature reporting and CRM integration. It suits complex enterprise needs with a reliable telecom heritage.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Skills-based routing<\/li>\n\n\n\n<li>Historical and real-time reporting.<\/li>\n\n\n\n<li>IVR with speech recognition<\/li>\n\n\n\n<li>Self-service automation<\/li>\n\n\n\n<li>Workforce optimization<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Three main contact center plans are named Digital, Voice, and All Media. Custom pricing requires engaging Avaya sales for quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Large enterprises with complex contact center architectures and multiple deployment preferences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Avaya matches Five9 on core features but adds flexible deployment and carrier-grade telecom infrastructure for organizations that need on-premises or hybrid options.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. CloudTalk: Cloud-First Call Handling with Strong Inbound Analytics<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/5-3-1024x425.webp\" alt=\"cloud talk - Five9 Alternatives\n\" class=\"wp-image-13869\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/5-3-1024x425.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/5-3-300x124.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/5-3-768x319.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/5-3.webp 1350w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>CloudTalk offers a cloud-only contact center that scales seamlessly, eliminating the need for on-premises infrastructure. It emphasizes ease of configuration, CRM integrations, and call analytics, allowing teams to focus on customer conversations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inbound routing<\/li>\n\n\n\n<li>Call recording<\/li>\n\n\n\n<li>Monitoring<\/li>\n\n\n\n<li>Analytics<\/li>\n\n\n\n<li>Live and historical reporting<\/li>\n\n\n\n<li>Customer surveys<\/li>\n\n\n\n<li>Callbacks<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Per user per month subscription with Starter, Essential, Expert, and Custom plans. Starter pricing begins at $25 per user per month, billed annually, with custom pricing available for larger deployments.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Teams that prioritize inbound call handling<\/li>\n\n\n\n<li>Quick setup<\/li>\n\n\n\n<li>Insightful call analytics<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Why is it a compelling Five9 alternative?<\/h4>\n\n\n\n<p>CloudTalk delivers similar inbound functionality at a lower entry cost and a more straightforward setup, making it attractive for sales and support teams that do not require the full capabilities of Five9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. 8&#215;8: Composable UC and Contact Center with Modular Pricing<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/6-3-1024x411.png\" alt=\"8x8 - Five9 Alternatives\n\" class=\"wp-image-13870\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/6-3-1024x411.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/6-3-300x120.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/6-3-768x308.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/6-3.png 1342w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>8&#215;8 combines UCaaS and CCaaS in a composable package so you only pay for the channels you use. It gives flexibility and native analytics while supporting omnichannel routing.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<p>Skills-based omnichannel routing, messaging, voice, video, quality management, real-time dashboards, open APIs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Tiered plans based on user count and features. Sales contact required for detailed quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Businesses seeking unified communications and contact center features with flexible, modular options.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>8&#215;8 can be more flexible cost-wise by letting teams choose specific capabilities, and it provides built-in analytics and open APIs for customization beyond Five9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Aircall: A Simple Cloud Phone System Designed for Fast Agent Adoption<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"275\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/7-3-1024x275.webp\" alt=\"air call - Five9 Alternatives\n\" class=\"wp-image-13871\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/7-3-1024x275.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/7-3-300x81.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/7-3-768x206.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/7-3.webp 1347w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Aircall focuses on an elegant agent interface and rapid deployment so teams start handling calls quickly. It pares down complexity and keeps the agent workflow clean.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call queuing<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Time-based routing<\/li>\n\n\n\n<li>Local and toll-free numbers<\/li>\n\n\n\n<li>Call recording with transcription<\/li>\n\n\n\n<li>Real time analytics<\/li>\n\n\n\n<li>Warm transfer<\/li>\n\n\n\n<li>Call tagging<\/li>\n\n\n\n<li>Unlimited concurrent calls<\/li>\n\n\n\n<li>CRM integrations<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Essentials at $30 per user per month and Professional at $50 per user per month. Free trials and custom quotes available.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Small to mid-sized teams seeking a user-friendly, phone-centric contact center.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Aircall is faster to deploy and can be more economical when full omnichannel features from Five9 are not required.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. NICE CXone: AI-Driven Agent Support with Deep Customization<\/h3>\n\n\n\n<p>NICE focuses on agent performance with AI tools, such as an employee virtual attendant, for coaching and real-time assistance. It supports heavy customization and enterprise reporting.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom queue routing<\/li>\n\n\n\n<li>Real-time and historical reporting<\/li>\n\n\n\n<li>AI-powered agent assist<\/li>\n\n\n\n<li>CRM integrations<\/li>\n\n\n\n<li>Workforce optimization<\/li>\n\n\n\n<li>Quality management<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Tiered plans from $71 per agent per month to $249 per agent per month, plus suite bundles ranging from roughly $135 to $209 per user per month, depending on features.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Enterprises that need advanced AI for agent coaching and deep customization.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>NICE offers stronger AI-coached interactions and a higher degree of customization for contact center operations compared to core Five9 offerings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Genesys Cloud CX: Scalable Omnichannel with No Code Customization Tools<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"469\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/9-4-1024x469.webp\" alt=\"genesys - Five9 Alternatives\n\" class=\"wp-image-13872\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/9-4-1024x469.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/9-4-300x137.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/9-4-768x352.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/9-4.webp 1306w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Genesys delivers a cloud-native contact center with voice and digital channel options, strong AI automation, and no-code tools for quickly adapting workflows. It balances scale with user-driven customization.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>VoIP<\/li>\n\n\n\n<li>SMS<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>Web chat<\/li>\n\n\n\n<li>Social messaging<\/li>\n\n\n\n<li>AI-powered routing<\/li>\n\n\n\n<li>Transcription and analytics<\/li>\n\n\n\n<li>Workforce management<\/li>\n\n\n\n<li>Knowledge management<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Flexible plans for voice only, digital only, or omnichannel with tiered pricing. Contact Genesys for exact quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Organizations that need scalable, AI-enhanced omnichannel with easy-to-change workflows.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Genesys allows teams to choose between voice-only or digital-only plans, enabling them to avoid paying for unused channels. Additionally, it offers broader no-code customization options than Five9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Dialpad: AI First Contact Center with Real-Time Coaching and Summaries<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"340\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/10-3-1024x340.webp\" alt=\"dial pad - Five9 Alternatives\n\" class=\"wp-image-13873\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/10-3-1024x340.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/10-3-300x100.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/10-3-768x255.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/10-3.webp 1343w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Dialpad integrates AI-driven voice intelligence into every tier, providing live transcriptions, sentiment analysis, and automated summaries to enable agents to receive immediate, actionable feedback during and after calls.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Omnichannel dashboard<\/li>\n\n\n\n<li>Real-time transcription<\/li>\n\n\n\n<li>Live sentiment<\/li>\n\n\n\n<li>AI-generated call summaries<\/li>\n\n\n\n<li>Action item detection<\/li>\n\n\n\n<li>Supervisor dashboards<\/li>\n\n\n\n<li>Video meetings<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Omnichannel contact center plans start at approximately $115 per user per month, offering a range of enterprise features.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Teams that want native AI voice intelligence and continuous agent coaching.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Dialpad delivers richer, built-in AI insights and real-time coaching than Five9, which helps optimize agent performance without requiring additional integrations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. Talkdesk: High Customizability with Low-Code Workflow Builder<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/11-3-1024x487.webp\" alt=\"talk desk - Five9 Alternatives\n\" class=\"wp-image-13874\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/11-3-1024x487.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/11-3-300x143.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/11-3-768x365.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/11-3.webp 1331w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Talkdesk provides drag and drop workflow tools, adaptive forecasting, and modular add-ons so contact centers tailor the experience with minimal coding. Agents get flexible workspace customization.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voice and digital plans<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>IVA<\/li>\n\n\n\n<li>Agent Assist<\/li>\n\n\n\n<li>Quality management<\/li>\n\n\n\n<li>WFM<\/li>\n\n\n\n<li>Drag and drop flow designer<\/li>\n\n\n\n<li>Mobile agent app<\/li>\n\n\n\n<li>Analytics<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Multiple plans with low-cost entry and optional add-ons\u2014contact sales for detailed tier quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Teams that want deep customization and quick changes without heavy developer resources.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Talkdesk often costs less for specific advanced features and allows teams to select only the capabilities they need, offering greater adaptability than Five9 in some cases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. Replicant: Full Conversation Automation Combined with Conversation Intelligence<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/12-3-1024x448.png\" alt=\"replicant - Five9 Alternatives\n\" class=\"wp-image-13875\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/12-3-1024x448.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/12-3-300x131.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/12-3-768x336.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/12-3.webp 1333w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Replicant runs native AI agents that resolve multi-turn calls while simultaneously analyzing every interaction for insights. It removes the need for separate AI vendors and centralizes automation and analytics.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conversation automation that handles complex flows<\/li>\n\n\n\n<li>Conversation intelligence across 100 percent of interactions<\/li>\n\n\n\n<li>Enterprise reliability and security<\/li>\n\n\n\n<li>CRM integrations<\/li>\n\n\n\n<li>Continuous optimization<\/li>\n\n\n\n<li>A\/B testing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Enterprise-focused pricing with white glove partnership options, including conversation design and ongoing tuning. Contact Replicant for quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Large contact centers seeking autonomous resolution and deep conversation analytics under one vendor.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Replicant replaces the add-on AI and analytics stack by delivering both capabilities natively, thereby reducing integration overhead compared to Five9, as well as third-party AI.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">13. Amazon Lex: AWS Native Conversational AI for Voice and Text Automation<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"352\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/13-3-1024x352.webp\" alt=\"amazon lex - Five9 Alternatives\n\" class=\"wp-image-13876\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/13-3-1024x352.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/13-3-300x103.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/13-3-768x264.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/13-3.webp 1350w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Lex uses AWS machine learning to build conversational interfaces for call automation and chat. If your systems already run on AWS, Lex plugs into Lambda and DynamoDB for flexible automation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic speech recognition<\/li>\n\n\n\n<li>Natural language understanding<\/li>\n\n\n\n<li>Integration with AWS services<\/li>\n\n\n\n<li>Multi-channel bot deployment<\/li>\n\n\n\n<li>Pay-per-use pricing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Pay-per-request model with no minimums and no upfront fees. Costs scale with usage.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal for<\/h4>\n\n\n\n<p>Technical teams and enterprises embedded in AWS are seeking flexible, scalable dialogue systems.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Lex provides a usage-based, deeply integrable AI engine for IVR and virtual agents, which can replace Five9 AI add-ons when you want tighter AWS integration.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14. Google Dialogflow Contact Center AI: NLP-Focused Virtual Agents and Agent Assist<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"396\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/14-2-1024x396.webp\" alt=\"google diagflow - Five9 Alternatives\n\" class=\"wp-image-13877\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/14-2-1024x396.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/14-2-300x116.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/14-2-768x297.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/14-2.webp 1338w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Dialogflow provides Google-level NLP and agent assistance to contact centers, ensuring that virtual agents and live agent suggestions remain context-aware and natural across all channels.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visual agent builder<\/li>\n\n\n\n<li>Agent assist for real-time suggestions<\/li>\n\n\n\n<li>CCAI insights for trends<\/li>\n\n\n\n<li>Omnichannel integration<\/li>\n\n\n\n<li>Sentiment analysis<\/li>\n\n\n\n<li>Multi-language support<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Usage-based and tiered options. Pricing varies by request type and edition. Contact Google Cloud for custom quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Teams with technical resources that want the best-in-class natural language understanding and analytics.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Dialogflow offers stronger natural language processing and more flexible agent assistance capabilities compared to Five9 when advanced conversational AI is the priority.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">15. Observe AI: Conversation Intelligence Focused on QA and Coaching<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/15-3-1024x487.png\" alt=\"observe - Five9 Alternatives\n\" class=\"wp-image-13878\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/15-3-1024x487.png 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/15-3-300x143.png 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/15-3-768x365.png 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/15-3.png 1320w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Observe AI turns conversation data into timely coaching actions and compliance checks. It automates QA scoring and highlights improvement opportunities, allowing supervisors to spend less time reviewing calls.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voice and text analytics<\/li>\n\n\n\n<li>Automated quality management<\/li>\n\n\n\n<li>Agent coaching recommendations<\/li>\n\n\n\n<li>Compliance monitoring<\/li>\n\n\n\n<li>Detailed performance dashboards<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Subscription-based enterprise pricing. Contact Observe AI for tailored quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Contact centers that want to improve agent performance through data-driven coaching and compliance automation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Observe AI complements or replaces Five9 analytics by offering deeper conversation intelligence and automated QA, which transform coaching workflows.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">16. PolyAI: Voice-First Conversational AI with Natural Dialogue<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"440\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/16-3-1024x440.webp\" alt=\"poly ai - Five9 Alternatives\n\" class=\"wp-image-13879\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/16-3-1024x440.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/16-3-300x129.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/16-3-768x330.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/16-3.webp 1343w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>PolyAI focuses on voice-first agents with strong contextual understanding, enabling callers to experience natural, multi-turn conversations that maintain context and seamlessly transition to humans.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Natural language voice interactions<\/li>\n\n\n\n<li>Multilingual support<\/li>\n\n\n\n<li>Domain adaptation<\/li>\n\n\n\n<li>Seamless human handoffs with context<\/li>\n\n\n\n<li>Low-latency voice<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Enterprise pricing. Contact PolyAI for deployment and pricing options.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Organizations that want high-fidelity voice automation for call-driven use cases.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>PolyAI targets complex voice automation that can resolve whole calls, reducing live agent volume, whereas Five9 relies more on third-party bots.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">17. Kore ai: Enterprise Grade No Code Conversation Platform<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"303\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/17-1-1024x303.webp\" alt=\"kore ai - Five9 Alternatives\n\" class=\"wp-image-13880\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/17-1-1024x303.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/17-1-300x89.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/17-1-768x227.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/17-1.webp 1335w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Kore ai supplies a no-code environment for building conversational experiences across voice, chat, SMS, and digital channels. It includes industry templates and deep enterprise integrations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No code builder<\/li>\n\n\n\n<li>Omnichannel bots<\/li>\n\n\n\n<li>Analytics<\/li>\n\n\n\n<li>Pre-built vertical solutions<\/li>\n\n\n\n<li>CRM<\/li>\n\n\n\n<li>Backend integrations<\/li>\n\n\n\n<li>Security controls<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Enterprise-oriented with tiered and custom pricing. Contact Kore ai for a quote.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Enterprises need rapid bot development and pre-built industry workflows.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Kore ai reduces development time with no-code tools and vertical templates, offering a quicker path to automated customer journeys than assembling separate Five9 integrations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">18. Sierra: Voice-First Conversational Design with Legacy Compatibility<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"284\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/18-2-1024x284.webp\" alt=\"sierra - Five9 Alternatives\n\" class=\"wp-image-13881\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/18-2-1024x284.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/18-2-300x83.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/18-2-768x213.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/18-2.webp 1314w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Sierra crafts natural dialogue experiences and emphasizes compatibility with legacy telephony and contact center systems, allowing organizations to integrate voice AI without replacing their existing infrastructure.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conversation design tools<\/li>\n\n\n\n<li>Legacy system connectors<\/li>\n\n\n\n<li>Real-time analytics<\/li>\n\n\n\n<li>Self-learning models that improve over time<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Deployment-specific pricing. Contact Sierra for custom quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Organizations that require natural voice automation and need to keep existing telephony investments.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Sierra offers voice automation that seamlessly integrates into existing contact center environments, minimizing the migration friction that some Five9 replacements can cause.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">19. Decagon: Automation Plus Analytics for Routine Customer Inquiries<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"443\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/19-2-1024x443.webp\" alt=\"decagon - Five9 Alternatives\n\" class=\"wp-image-13882\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/19-2-1024x443.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/19-2-300x130.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/19-2-768x333.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/19-2.webp 1321w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Decagon builds an automation layer that handles routine requests while offering conversation analytics, allowing automation and insight to coexist. It emphasizes reliable intent recognition and knowledge management.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intent recognition<\/li>\n\n\n\n<li>Knowledge management for agents and bots<\/li>\n\n\n\n<li>Hybrid automation combining rules and AI<\/li>\n\n\n\n<li>Conversation analytics<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Custom pricing. Contact Decagon for details.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Contact centers seek a balanced approach to automation and enhanced knowledge-driven routing.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Decagon ties automation and analytics closely, so teams get reliable automation plus insights without having to assemble multiple tools around Five9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">20. Vapi: Voice-Focused AI with Strong Authentication and Custom Voices<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"442\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/20-2-1024x442.webp\" alt=\"vapi - Five9 Alternatives\n\" class=\"wp-image-13883\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/20-2-1024x442.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/20-2-300x129.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/20-2-768x331.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/20-2.webp 1349w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Vapi focuses on high-quality voice interactions and voice biometrics, enabling contact centers to automate phone interactions while maintaining brand voice and security.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Voice authentication<\/li>\n\n\n\n<li>Contextual understanding<\/li>\n\n\n\n<li>API first integration<\/li>\n\n\n\n<li>Custom voice creation for branded audio<\/li>\n\n\n\n<li>Multi-turn conversation handling<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Enterprise pricing and API plan options. Contact Vapi for a quote.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Teams that prioritize secure voice interactions and branded vocal experiences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Vapi targets voice quality and authentication features that go beyond Five9 when secure, branded voice automation matters.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">21. Zoom Contact Center: Familiar Zoom Experience Extended into Contact Center<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/21-1-1024x478.webp\" alt=\"zoom - Five9 Alternatives\n\" class=\"wp-image-13884\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/21-1-1024x478.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/21-1-300x140.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/21-1-768x359.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/21-1.webp 1347w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Zoom Contact Center builds on Zoom meetings and messaging to provide agents with a familiar interface that integrates voice, chat, SMS, and optional video-enabled customer support.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Video-enabled support<\/li>\n\n\n\n<li>Unified communications<\/li>\n\n\n\n<li>Integrated analytics<\/li>\n\n\n\n<li>Intuitive interface<\/li>\n\n\n\n<li>Omnichannel context preservation<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Contact Center pricing layered on Zoom subscriptions. Contact Zoom for detailed quotes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Organizations that are already invested in Zoom and want quick adoption and unified collaboration with contact center features.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Zoom integrates contact center features into a widely used collaboration platform, allowing teams to gain video-enabled support and faster agent onboarding compared to a standalone Five9 solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">22. Webex by Cisco: Enterprise-Class Contact Center Integrated with Cisco Collaboration<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"466\" src=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/22-1-1024x466.webp\" alt=\"webex - Five9 Alternatives\n\" class=\"wp-image-13885\" srcset=\"https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/22-1-1024x466.webp 1024w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/22-1-300x136.webp 300w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/22-1-768x349.webp 768w, https:\/\/voice.ai\/hub\/wp-content\/uploads\/2025\/09\/22-1.webp 1343w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Webex Contact Center pairs Cisco reliability with intelligent routing and agent well-being features. It integrates with Webex meetings and messaging to deliver unified administration and global scale.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intelligent call routing<\/li>\n\n\n\n<li>Custom contact flows<\/li>\n\n\n\n<li>Advanced IVR and IVAs<\/li>\n\n\n\n<li>Drag and drop call flow designer<\/li>\n\n\n\n<li>Queue callbacks<\/li>\n\n\n\n<li>Analytics<\/li>\n\n\n\n<li>Agent stress monitoring and pause recommendations<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Cloud native plans with enterprise pricing. Contact Cisco for quotes and deployment options.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ideal For<\/h4>\n\n\n\n<p>Enterprises that invest in Cisco technology seek carrier-grade scalability and integrated collaboration.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Why is It a Compelling Five9 Alternative?<\/h4>\n\n\n\n<p>Webex provides deep integration with Cisco collaboration tools and emphasizes agent wellbeing and global network performance as differentiators from Five9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Related Reading<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/ringcentral-alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">RingCentral Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/Smart-IVR\/\" target=\"_blank\" rel=\"noreferrer noopener\">Smart IVR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/Talkdesk-Alternative\/\" target=\"_blank\" rel=\"noreferrer noopener\">Talkdesk Alternative<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/Talkdesk-Studio\/\" target=\"_blank\" rel=\"noreferrer noopener\">Talkdesk Studio<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/Talkroute-Alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Talkroute Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/Voice-Bot-Solutions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voice Bot Solutions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/Zoom-Phone-Alternatives\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zoom Phone Alternatives<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/ai-voice-actors\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Voice Actors<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/alternatives-to-nextiva\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alternatives to Nextiva<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/aspect-ivr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Aspect IVR<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/balto-app\/\" target=\"_blank\" rel=\"noreferrer noopener\">Balto App<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/call-center-wait-times\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Center Wait Times<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/call-center-voice-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Center Voice AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/call-center-workflow-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Center Workflow Software<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/call-flow-builder\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Flow Builder<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/call-flow-designer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Flow Designer<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/call-queue-vs-auto-attendant\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Queue vs Auto Attendant<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/call-handling-best-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Handling Best Practices<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Try our Text-to-Speech Tool for Free Today<\/h2>\n\n\n\n<p><a href=\"https:\/\/voice.ai\/text-to-speech\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voice AI<\/a> converts text into speech that mimics the sound of a real person. You get a library of AI voices with emotion and pacing for narration, lessons, and ads. Generate audio in many languages, control tone with simple settings, and produce files for video, podcast, or IVR prompts. Want a demo voice matched to your brand in minutes?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Make IVR and Contact Center Calls Feel Human<\/h3>\n\n\n\n<p>Replace robotic IVR prompts with speech that carries intent and warmth. Utilize Voice.ai within interactive voice response flows, outbound campaigns, and virtual agent responses to enhance engagement and minimize friction. It integrates with cloud contact center platforms and contact center software alternatives, enhancing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call routing<\/li>\n\n\n\n<li>Menu prompts<\/li>\n\n\n\n<li>Agent-assist audio<\/li>\n<\/ul>\n\n\n\n<p>Could your customer journeys benefit from more precise and friendly language?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why Creators, Developers, and Educators Use Voice.ai<\/h3>\n\n\n\n<p>Content creators save hours on recording and post-production. Developers receive an API and SDK to build features such as real-time streaming, voice cloning, and localized narration. Teachers create multilingual lessons and accessible audio without studio costs. Which project would you like to speed up with lifelike narration?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Integrations That Match Your Contact Center Stack<\/h3>\n\n\n\n<p>Voice.ai plays well with CRM systems and popular CCaaS platforms. Integrate with Salesforce, Zendesk, Talkdesk, Genesys Cloud, Twilio Flex, RingCentral, and other Five9 competitors to replace or supplement built-in TTS in your IVR. Utilize webhooks, REST APIs, or native connectors for both batch and live use. Which connector would make deployment easiest for your team?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quality, Latency, and Production Control<\/h3>\n\n\n\n<p>Expect low latency for live IVR and high fidelity for pre-recorded voice-overs. Control SSML tags, pronunciation, and pacing to match brand voice. Export WAV or MP3 files for post-production or stream audio directly into an agent-assist or virtual agent pipeline for immediate playback. How do you prefer to use generated audio, file export, or live stream?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Security and Compliance for Enterprise Use<\/h3>\n\n\n\n<p>Voice.ai supports enterprise-grade controls, including role-based access, encryption at rest and in transit, and compliance options for GDPR and PCI, as required. Maintain audit logs and segregation for multi-tenant deployments and scale with SLAs that back production contact center use. Do you need SOC 2, GDPR, or PCI controls integrated into your audio workflow?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How Voice.ai Compares to Five9 Alternatives<\/h3>\n\n\n\n<p>When teams evaluate Five9 alternatives, such as NICE inContact, Talkdesk, Genesys, Twilio Flex, RingCentral, Vonage, or other cloud contact center options, TTS quality and flexibility are key considerations. Voice.ai focuses on human-sounding speech, developer-friendly APIs, and multilingual support so you can plug advanced voice into any IVR or bot across omnichannel contact center setups.&nbsp;<\/p>\n\n\n\n<p>Which matters more to you: a comprehensive contact center platform or a flexible AI voice that integrates seamlessly everywhere?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pricing, Trials, and Getting Started Quickly<\/h3>\n\n\n\n<p>Try Voice.ai with a free tier to test voices, languages, and API calls. Pricing scales from pay-as-you-go for creators to volume licensing for enterprise deployments that need predictable costs across agents and campaigns. Start a trial, run a voice quality comparison against your existing IVR, and measure time saved on content production. Ready to upload a script and hear the difference?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Related Reading<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/ccxml\/\" target=\"_blank\" rel=\"noreferrer noopener\">CCXML<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/contact-center-solution\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Center Solution<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/conversational-ai-for-the-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Conversational AI for the Enterprise<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/conversational-business-texting\/\" target=\"_blank\" rel=\"noreferrer noopener\">Conversational Business Texting<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/CX-One-Inc\/\" target=\"_blank\" rel=\"noreferrer noopener\">CX One Inc<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/CXP-Software\/\" target=\"_blank\" rel=\"noreferrer noopener\">CXP Software<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/dialpad-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dialpad AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/dialpad-costs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dialpad Costs<\/a><\/li>\n\n\n\n<li>Dialpad IVR<\/li>\n\n\n\n<li>Dialpad Port Out<\/li>\n\n\n\n<li>Difference Between Chatbot and Conversational AI<\/li>\n\n\n\n<li>Dialpad News<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Five9 is one of the most recognized cloud contact center platforms, used by businesses to manage inbound and outbound calls, automate workflows, and integrate with CRMs. However, as customer expectations rise and budgets become tighter, many teams discover that Five9\u2019s pricing, complexity, or feature limitations render it less than ideal. That\u2019s when the search for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13863,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[64],"tags":[],"class_list":["post-13862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-voice-agents"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>22 Best Five9 Alternatives for Contact Center Automation - Voice.ai<\/title>\n<meta name=\"description\" content=\"Find top cloud contact center competitors and scalable solutions. Explore Five9 alternatives like Genesys, Talkdesk, RingCentral, and Nextiva.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voice.ai\/hub\/ai-voice-agents\/five9-alternatives\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"22 Best Five9 Alternatives for Contact Center Automation - Voice.ai\" \/>\n<meta property=\"og:description\" content=\"Find top cloud contact center competitors and scalable solutions. 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