{"id":13802,"date":"2025-09-28T09:49:00","date_gmt":"2025-09-28T09:49:00","guid":{"rendered":"https:\/\/voice.ai\/hub\/?p=13802"},"modified":"2025-10-13T10:48:31","modified_gmt":"2025-10-13T10:48:31","slug":"dialpad-ai-voice","status":"publish","type":"post","link":"https:\/\/voice.ai\/hub\/ai-voice-agents\/dialpad-ai-voice\/","title":{"rendered":"What Is Dialpad AI Voice? Features, Pros, Cons & Competitors"},"content":{"rendered":"\n

Imagine a customer stuck in an IVR loop while agents flip between fragmented notes and slow transcripts, losing context and patience. Dialpad AI voice brings conversational AI into IVR with speech to text, natural language understanding, call transcription, and intelligent call routing to reduce hold time and improve customer experience. This article gives a clear, unbiased breakdown of Dialpad AI voice covering virtual assistant behavior, text to speech quality, agent assist, real time transcription, and voice analytics and compares it to competitors so you can quickly decide which AI powered communication solution fits your business. What would a smoother contact center look like for you?

To help you decide, Voice AI’s text to speech tool<\/a> lets you hear natural voices, check speech recognition accuracy, and compare transcription, routing, and analytics in plain terms.<\/p>\n\n\n\n

What is Dialpad AI Voice and Its Key Capabilities?<\/h2>\n\n\n\n
\"dialpad<\/figure>\n\n\n\n

Dialpad AI Voice<\/a> is a cloud based voice platform that brings artificial intelligence into everyday calling. It replaces or extends traditional phone systems with voice AI, VoIP, and unified communications tools so teams handle calls, messages, and meetings from one place. <\/p>\n\n\n\n

The system connects to desktops and mobiles, works with common CRM and helpdesk software, and routes calls using rules or AI driven logic to the right person or team.<\/p>\n\n\n\n

How the Technology Works in Practice<\/h3>\n\n\n\n

Calls travel over the internet to Dialpad\u2019s cloud servers, where speech to text engines convert audio into live transcripts. Natural language processing tags phrases, extracts action items, and flags moments such as objections or upsell opportunities. <\/p>\n\n\n\n

Machine learning models run sentiment scoring and speaker separation so each participant is labeled in the transcript. The platform then writes post-call summaries and pushes call data into CRMs or activity feeds.<\/p>\n\n\n\n

Real-Time Transcription and Live Help During Calls<\/h3>\n\n\n\n

Dialpad shows an on-screen transcript while you speak so agents can copy key details without losing the thread of the conversation. Transcripts are searchable and timestamped, making retrieval quick when you need a phone number or agreement term. <\/p>\n\n\n\n

Real-time closed captions and notes reduce errors on both sales and support calls and they serve as the basis for automated coaching and compliance checks.<\/p>\n\n\n\n

Improving Call Quality and Voice Performance<\/h3>\n\n\n\n

Audio passes through noise suppression, echo reduction, and automatic gain controls to maintain clear voice quality across networks. The service adapts to packet loss and jitter so conversations stay stable on weak connections. These audio enhancements reduce repeat calls and shorten handle times.<\/p>\n\n\n\n

Conversation Intelligence: Analytics, Sentiment, and Action Items<\/h3>\n\n\n\n

The platform analyzes speech to identify talk time, questions asked, sentiment shifts, and <\/p>\n\n\n\n

commitments made. AI highlights action items, follow-up tasks, and escalation triggers so managers see coaching opportunities quickly. Searchable conversation intelligence helps product, sales, and support leaders measure script performance and customer satisfaction.<\/p>\n\n\n\n

Speaker Separation and Attribution<\/h3>\n\n\n\n

Speaker separation assigns words to the correct participant so transcripts remain accurate for audits and coaching. That helps with accountability, contact history, and when you need to verify who promised a next step during a deal or support call.<\/p>\n\n\n\n

Integration and Workflow Automation<\/h3>\n\n\n\n

Dialpad integrates with CRMs, ticketing systems, and calendars to log calls, create leads, and update records automatically. Click to call, screen pop of customer info, and automated call logging reduce manual entry and speed case resolution. Teams keep a single source of truth for voice interactions across sales, support, and operations.<\/p>\n\n\n\n

Security, Compliance, and Controlled Access<\/h3>\n\n\n\n

Voice traffic is encrypted in transit and at rest, with role-based access and audit logs for sensitive data. The platform supports compliance controls that many industries require, enabling secure recording, retention settings, and permissioned access to transcripts.<\/p>\n\n\n\n

Post Call Summaries, Reporting, and Coaching<\/h3>\n\n\n\n

After calls, Dialpad generates summaries that list action items, key quotes, and suggested next steps. Managers use reporting dashboards to track KPIs like average handle time, sentiment trends, and coaching impact. Coaches can jump into recordings and transcripts to give targeted feedback on specific moments.<\/p>\n\n\n\n

Where Dialpad AI Voice Adds Business Value<\/h3>\n\n\n\n

Who benefits most? Customer service teams gain faster resolution and better documentation. Sales teams get accurate call notes, objection spotting, and coaching prompts that improve close rates. <\/p>\n\n\n\n

Remote and distributed workforces see consistent call quality and unified communication across devices. These features drive higher productivity and stronger customer interactions.<\/p>\n\n\n\n

Device Support and User Experience<\/h3>\n\n\n\n

Users access Dialpad from browsers, desktop apps, and mobile apps with the same core features available across platforms. The user interface presents transcripts, call controls, and integrations in a clean layout so adoption is fast and training time shrinks.<\/p>\n\n\n\n

Pricing and Trial Options<\/h3>\n\n\n\n

Standard Plan<\/h4>\n\n\n\n

Price:<\/strong> $25 per user\/month (billed annually)<\/p>\n\n\n\n